State of medical service in Kamchatka as a contributor to the region’s medical tourism development

10.12737/4094 ◽  
2014 ◽  
Vol 8 (3) ◽  
pp. 24-34
Author(s):  
Елена Улько ◽  
Elena Ulko
Keyword(s):  
Service Quality ◽  
Medical Service ◽  
Medical Tourism ◽  
Service Improvement ◽  
Opinion Poll ◽  
Initial Stage ◽  
Qualified Personnel ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality ◽  
Quality Material

The tourism and hospitality industry is immediately dependent on such factors as qualified personnel, service quality, material and technical foundation, and well-developed infrastructure. The initial stage of any tourist activity development should include a thorough analysis of the corresponding industry’s state. The author of the article provides an overview of Kamchatka, the state of medical care in the region, and analyses the results of the opinion poll conducted in order to collect data on the Kamchatka population’s evaluation of the medical service quality and suggestions on medical service improvement in Kamchatka.

scholarly journals Do Green Practices in the Hotel Attract Customer to Revisit? A Study in a Green Hotel in Surakarta

2020 ◽  
Vol 9 (2) ◽  
pp. 170-178
Author(s):  
Septin Puji Astuti ◽  
Yuni Ermawati
Keyword(s):  
Regression Analysis ◽  
Service Quality ◽  
Multiple Regression Analysis ◽  
Multiple Regression ◽  
Determinant Factors ◽  
Revisit Intention ◽  
Green Hotel ◽  
The Republic ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality

The Ministry of Environment of the Republic of Indonesia encourages sustainable tourism and hospitality industry to achieve green hotel and green tourism in 2020. Rumah Turi as one of hotel destinations in the middle of Surakarta has provided green practice and facilities in the hotel. This study intends to investigate the determinant factors of revisit intention to Rumah Turi. This study is conducted to hotel customers who have visited Rumah Turi. Sample of this study is 131 customers of Rumah Turi from various cities in Indonesia. Five independent variables, i.e. green practice, service quality, facility, price and location, are applied in this study to be identified of their influence to revisit intention. By implementing linear multiple regression analysis, it is found that this study unable to make evidence that service quality and price influence customer to have the intention to revisit Rumah Turi. However, by using moderated multiple regression analysis, this study has proven three models of the determinant factors of revisit intention. The first model (Model 3) is, the moderator of service quality to facility and the moderator of price to location, in addition to green practice have significantly influenced revisit intention. Second model is Model 4, where green service and service quality are the moderators of facility and price as the moderator of location have significantly influenced to revisit intention. Third model is Model 5, where service quality, price and green practice are the moderators of facility altogether with location have significantly influenced revisit intention.

scholarly journals Beauty and Elegance: Value Co-Creation in Cosmetic Surgery Tourism

SAGE Open ◽  
2020 ◽  
Vol 10 (2) ◽  
pp. 215824402093253 ◽  
Author(s):  
Salman Majeed ◽  
Zhimin Zhou ◽  
Haywantee Ramkissoon
Keyword(s):  
Quality Of Life ◽  
Service Quality ◽  
Cosmetic Surgery ◽  
Medical Service ◽  
Medical Tourism ◽  
Future Research ◽  
Emotional Attachment ◽  
Mediating Role

This study presents an emerging trend in medical tourism, cosmetic surgery tourism (CST). We explore tourists’ perceptions of CST for medical service quality as an antecedent to tourists’ emotional attachment, trust, and intentions to visit, which is underexplored in CST. This study examines the mediating role of value co-creation in influencing behaviors of CST-seeking tourists to experience a better quality of life. Using a sample drawn from 279 tourists, comprised of Australian, Japanese, and Chinese nationalities at two international airports in China, findings show that perceived medical service quality positively influences tourists’ emotional attachment, trust, and intentions to visit directly and through the mediating role of value co-creation across the three nationalities. CST-seeking tourists’ inputs in value co-creation may positively influence their behaviors, which are vital antecedents to promoting CST business. Implications for future research are discussed.

scholarly journals Carpe diem, Alma Mater! The Adaptation experience of university education to the changes in the labour market

2021 ◽  
Vol 25 (3) ◽  
pp. 100-109
Author(s):  
D. V. Bugrov ◽  
A. A. Safronov
Keyword(s):  
Professional Community ◽  
University Education ◽  
Fields Of Study ◽  
Qualified Personnel ◽  
The Subject ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality ◽  
Additional Education ◽  
Carpe Diem ◽  
Russian Universities

In the XXI century, the tourism and hospitality industry has become one of the most dynamic sectors of the world economy. The need to train qualified personnel for this sphere has prompted many Russian universities to start training students in service and tourism-related fields of study. The article summarizes twenty years of experience of Ural Federal University tourism department in improving the educational program “Tourism” in terms of interaction with the professional community. Attention is paid to unique programs of additional education and advanced training for specialists in the field, and the areas of analytical, expert activities, and consulting are considered. Particular emphasis is placed on the importance of interaction with graduates of the department, whose career achievements in tourism and hospitality in no small measure contributed to the promotion of UrFU in the subject ranking QS Hospitality & Leisure Management.

scholarly journals DETERMINANTS OF OUTBOUND MEDICAL TOURISM: IMPLICATIONS FOR SERVICE MARKETING AND DEVELOPMENT

2020 ◽  
Vol 33 (4) ◽  
pp. 1507-1512
Author(s):  
Felix John EZE ◽  
◽  
Juliet John INYANG ◽  
Nina Valentine ORJI ◽  
◽  
...  
Keyword(s):  
South Africa ◽  
Service Quality ◽  
Medical Service ◽  
Medical Tourism ◽  
Service Marketing ◽  
Snowball Sampling ◽  
Service Cost ◽  
Point Scale ◽  
Destination Competitiveness ◽  
Medical Tourist

This study examined the demand factors responsible for outbound medical tourism to India, South-Africa and Germany. The demand factors included medical tourist attitude, medical destination competitiveness, medical service cost and medical service quality. Using snowball sampling, 138 medical tourists were surveyed with the aid of a self-administered 24-item 5-point scale questionnaire. The data obtained were analyzed using multiple regression analysis. The findings of the study were that tourist attitude has no significant influence on outbound medical tourism; Medical destination competitiveness significantly influences outbound medical tourism negatively; whereas, medical service cost and medical service quality significantly influence outbound medical tourism positively.

scholarly journals ANTECEDENTS OF WORD-OF-MOUTH GENERATION IN MEDICAL TOURISM

2021 ◽  
Author(s):  
Ching Ying Tian ◽  
◽  
Seow Ai Na ◽  
Lam Siew Yong ◽  
◽  
...  
Keyword(s):  
Service Quality ◽  
Structural Equation ◽  
Word Of Mouth ◽  
Medical Service ◽  
Medical Tourism ◽  
Service Providers ◽  
Perceived Value ◽  
Tourism Industry ◽  
Market Demand ◽  
High Level

The growing market demand for medical tourism has triggered intense competition among the medical tourism industry players. Word-of-mouth has been recognised as one of the key acquisition channels among the thoughtful marketing tactics to attract medical tourists. The purpose of this study is to gain insight on the relationship between medical service quality, perceived value, and satisfaction on word-ofmouth generation in a medical tourism setting. A quantitative survey was conducted to collect the data. The data collected was analysed using the Partial Least Squares Structural Equation Modelling (PLS-SEM). The results indicated that medical service quality is positively associated with perceived value, which in turn, affects satisfaction. However, perceived value and satisfaction are not positively related to wordof-mouth generation. The availability of resources, patient cooperation and collaboration among service providers do affect the outcomes of word-of- mouth generation. It is implied that effort must be directed by the healthcare institutions to enrich the value and satisfaction of medical services. Hospital management should emphasise the service quality and raise it to a high level in order to increase recommendation.

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