Modeling of information and methodological support for caravanning in the Republic of Crimea

Servis plus ◽  
2015 ◽  
Vol 9 (2) ◽  
pp. 11-18
Author(s):  
Александр Ермаков ◽  
Aleksandr Ermakov
Keyword(s):  
Objective Assessment ◽  
Quality Of Services ◽  
Assessment Development ◽  
Service Companies ◽  
Modern Development ◽  
Innovative Solutions ◽  
Car Safety ◽  
The Republic ◽  
Tourist Information

Caravanning is a traditional type of tourism for the Republic of Crimea. Quality of service in the caravanning is formed by the level of their performance, which is dependent on their compliance with modern requirements. The modern development of information and methodological support of tourism requires its improvement for trailering. The author of the article prompts to introduce a numerical score for impressions of the route depending on car safety. The author anticipates a significant improvement in traveling experience due to the flexible capabilities to modify the route with an objective assessment by car tourists. The basis for such decisions is the method of determining the characteristics of the route using graph theory. Knowledge of highway congestion and evaluation of tourist facilities and service companies will allow adjusting the car tourists´ travel itineraries. The proposed evaluation of the quality of services on the route can reasonably conduct design. Creation of tourist information centers of the tourist resources of the Republic of Crimea with the representation in estimates of impressions from visiting the tourist sites allow users to create their generalized objective assessment. Development of the trailering must be based on respect for the principles of sustainable trailering. The introduction of innovative solutions for family trailering make it more competitive in the tourism market. Openness and availability of information on the quality of camping, catering, leisure, etc. will make caravanning more attractive in the Republic of Crimea for both domestic and foreign tourists.

The Evaluation of the Service and Its Impact on Brand Value

2021 ◽  
pp. 175-195
Author(s):  
Danny C. Barbery-Montoya ◽  
Carlos Bautista-Nuques ◽  
Jeaneth P. Wiesner-Mora
Keyword(s):  
English Language ◽  
Language Teaching ◽  
English Language Teaching ◽  
Consumer Perception ◽  
Quality Of Services ◽  
Brand Value ◽  
Initial Model ◽  
High Importance ◽  
Service Companies

For service companies, one of the most difficult challenges to measure is brand value, considering the subjectivity of the service, given by consumer perception. In this way, the objective of this chapter is to know the elements that provide value to the service company's brand. To carry out the study, the authors deepen the concepts of service and brand considering the SERVQUAL and CSI questionnaires, which allow them to obtain indexes of measurement of the quality of services and brand valuation and apply them in the English language teaching institutes in Guayaquil (Ecuador). The results show that five high-importance schools have valuation elements that build their brand with characteristics that differentiate them, but also with others that resemble them. Understanding each of the brands and variables, they propose an initial model that allows analyzing this industry in which elements relevant to the consumer are observed.

scholarly journals Quality assessment of electronic state and municipal services using the example of the ministry of agriculture of the Russian Federation

2020 ◽  
Vol 17 ◽  
pp. 00143 ◽  
Author(s):  
Niyaz Azatovich Safiullin ◽  
Gulnara Rinatovna Valieva ◽  
Dzhaudat Ibragimovich Faizrahmanov ◽  
Luisa Nizamovna Savushkina ◽  
Chulpan Malikovna Kurakova
Keyword(s):  
Public Services ◽  
Quality Of Services ◽  
Municipal Services ◽  
Reclaimed Land ◽  
The Public ◽  
Electronic Form ◽  
Provision Of Services ◽  
The Russian Federation ◽  
The Republic

The article discusses the features of the provision of public services in electronic form. The dynamics of the provision of public services in the Republic of Tatarstan is given. A review of the existing methodologies for assessing the quality of the provision of electronic public services is given. The authors’ methodology for assessing the quality of the provision of state and municipal services in electronic form is proposed. An authorized executive body has been identified which is responsible for organizing the assessment of the quality of services. Formulas of individual indicators of the technique are developed. As an example, the assessment of the provision of the public service “Providing information obtained in the course of accounting for reclaimed land” is calculated. A polygon of the effectiveness of the provision of state and municipal services in electronic form is proposed. Measures to eliminate identified deficiencies in the provision of services are proposed. The authors make the conclusion about the importance of assessing the quality of services and the relevance of the proposed methodology.

scholarly journals The perception of quality of banking services in the northern part of the Autonomous Province of Kosovo and Metohija

2020 ◽  
pp. 373-389
Author(s):  
Isidora Ljumovic ◽  
Krsto Jaksic
Keyword(s):  
Factor Analysis ◽  
Financial Resources ◽  
Quality Of Services ◽  
Banking Services ◽  
Five Dimensions ◽  
Service Companies ◽  
Basic Model ◽  
Perception Of Quality ◽  
Autonomous Province

The research on the perception of the quality of services is of crucial importance for the growth and development of service companies. However, the problem arises in the analysis and measurement of the level of quality of services, bearing in mind their intangibility, simultaneous production and consumption and homogeneity. This paper examines the perception of service quality of banks in northern Kosovo and Metohija, in respect to the specificities of the region. The survey was conducted using a questionnaire based on original SERVQUAL model that contains 22 questions grouped in five dimensions. To identify additional indicators of quality perception, we have expanded the basic model and added additional questions related to the price and the availability of financial resources. The average result on the perception of the quality of banking services was between 3.72 and 5.61, similar to results obtained in the region, using same methodology. The results show that the lowest assessed dimensions are empathy, availability and price of banking services, while tangibles are the ones customers are satisfied the most. To confirm that the added questions relate to the defined quality dimensions and to identify the factors that are most suitable in explaining the level of satisfaction with banking services, we have conducted factor analysis. Factor analysis results reduced the number of dimensions to six but showed that added questions were grouped around the dimensions that were added - prices and availability of financial resources.

scholarly journals Analysis of Intermodal Terminals Service Quality in the Republic of Croatia

1970 ◽  
Vol 24 (3) ◽  
pp. 253-260 ◽  
Author(s):  
Borna Abramović ◽  
Ivica Lovrić ◽  
Vlatka Stupalo
Keyword(s):  
Service Quality ◽  
Waiting Times ◽  
Price Increase ◽  
Quality Of Services ◽  
Long Time ◽  
The Republic ◽  
The Cost ◽  
Cost Of Transportation

The most common problem that the terminals face is inadequate infrastructure, long waiting times, delays, malfunctions, and unexpected problems due to which terminals are often congested for a long time, high costs, lack of expansion, etc. All this leads to reduced quality of services and the price increase for the user service. These problems do not occur only at the terminal of one type, but at all terminals. At present, the delays and uneconomical operations are unacceptable. Intermodal terminals are not immune to any of the above. In order to increase the service quality and to reduce the cost of transportation and transmission, all the bottlenecks in the process are detected and analyzed in the work. The identification and removal of the bottlenecks in the processes of transport and transfer from the initial to the final terminal increases the quality of services provided to customers. The quality of services includes shorter time of transport and transfer by using shorter routes as well as the acceptable price of the service itself.

QUALITY OF THE EDUCATIONAL SERVICE –PERCEPTIONS AND EXPECTATIONS OF THE TEACHERS IN HIGH SCHOOLS FROM SUCEAVA COUNTY, ROMANIA

2017 ◽  
Vol 5 ◽  
pp. 757-763
Author(s):  
Laura Mirela Pintilie
Keyword(s):  
School Performance ◽  
Objective Assessment ◽  
Management Strategies ◽  
Quality Of Services ◽  
Educational Service ◽  
Direct Effects ◽  
Self Assessment ◽  
Material Resources ◽  
Perceptions And Expectations

The goal of this study was to determine the main variables that are part of the management strategies for quality assurance in higher education. The study was conducted in 2016 on a representative sample of secondary schools in Suceava County, Romania. The research methodology has mixed quantitative analysis of collected data using a questionnaire applied to teachers from seven schools in the Suceava County (268 respondents) and qualitative analysis of public documents referring to performances in the secondary education system. To achieve the questionnaire, an adaptation of the SERVQUAL method was used, specific for the services domain. It was aimed at establishing the differences between perceptions and expectations of teachers on human and material resources necessary to ensure the quality of services in education. The results were correlated with data on students’ performances in high school and / or professional school.Changing the mentality of the teachers, self-assessment and objective assessment of the work performed and working conditions can lead to increased quality of educational services with direct effects in improving school performance of direct beneficiaries of education, the students.

Determinants of memorable sightseeing bus-tour experiences: identifying and evaluating destination related attributes

2021 ◽  
pp. 146735842110382
Author(s):  
Marwa Ghanem ◽  
Khaled Shaaban
Keyword(s):  
Mixed Methods ◽  
Behavioral Intentions ◽  
Ancillary Services ◽  
Decision Makers ◽  
Quality Of Services ◽  
Relative Importance ◽  
Mixed Methods Approach ◽  
Destination Competitiveness ◽  
Tourist Information

The pivotal impact of memorable tourist experiences on behavioral intentions and destination competitiveness has been underscored by prior studies, which remarked how the different attributes of various types of tourist activities and services influence the memorability of the overall destination experience. However, these endeavors approached the topic of destination experience in a generic manner, and did not research the specific dynamics behind the memorability of such touristic activities in depth. This study aims to identify and evaluate destination-level attributes that contribute to the memorability of sightseeing bus-tour experiences (MBTE), as an example of destination activities. Based on a mixed-methods approach exploring the perspectives of tourists and destination professionals, the results suggest a checklist of 34 attributes arranged under six dimensions: (1) attractions, (2) accessibility, (3) amenities, (4) tourist information and tour guidance quality, (5) quality of services, and (6) other ancillary services. The results give insights into the different perspectives of tourists and decision-makers on the relative importance of MBTE determinants and elaborate on their implications.

Problems of innovative development of tourism industry in Ukraine

2019 ◽  
pp. 77-84
Author(s):  
Larysa Gromozdova ◽  
Olena Ablova ◽  
Katerina Kotsenko
Keyword(s):  
Analytical Method ◽  
Tourism Industry ◽  
Quality Of Services ◽  
Innovative Development ◽  
Tourist Industry ◽  
Western Ukraine ◽  
Combination Of Methods ◽  
Historical Sites ◽  
Tourist Information

he purpose of the paper is to investigate and identify problems and prospects for the development of tourist services in the territory of Ukraine.The article highlights the results of studies on the development of tourism in Ukraine. The results of tourist streams of Ukraine during 2000-2018 are presented, problems and prospects of development of tourism industry in Ukraine are analyzed (namely, which regions are the most tourist attractiveness for foreign tourists). The methodology of the study was to use a combination of methods: dialectical, analytical, method of comparison. The scientific novelty of the results obtained is the comprehensive coverage of the results of the author’s quantitative and qualitative analysis of the problems of the tourism industry development in Ukraine by the end of 2018. Conclusions. In general, places that are attractive for tourists are those places that have the following three components: developed infrastructure, historical sites, regional attractiveness. However, the main problem of the tourist industry today remain: improper quality of services, lack of clear control, insufficient promotion of domestic Ukrainian tourist recreation. In Western Ukraine, there are no conditions for the emergence of inexpensive hotels. Currently, there are very few tourist information centers on the territory of Ukraine, where it would be possible to find out about interesting places of this or that region. There is also a language barrier that is currently trying to be overcome to the maximum in Ukraine.

scholarly journals Measuring Student and Staff Satisfaction with the University Facilities

2020 ◽  
Vol 3 (3) ◽  
pp. 25-52
Author(s):  
Abdelkader Derbali ◽  
Ahmed K Elnagar
Keyword(s):  
Community College ◽  
Principal Component Analysis ◽  
Descriptive Analysis ◽  
Principal Component ◽  
Component Analysis ◽  
Quality Of Services ◽  
Staff Satisfaction ◽  
Service Companies ◽  
Fierce Competition

Today in the world, service companies are always concerned with the quality of services, which is used by many universities to increase their competitiveness under conditions of fierce competition. Universities, therefore, think of students as their main clients, as well as seek teachers and administrators’ satisfaction by improving the quality of their services (Nguyen, 2012). The purpose of this article is to evaluate the quality of services offered by the Community College in Taibah University to its students and staff. The data are collected by questioning a sample of 281 respondents in the Community College at Taibah University during the 2018-2019 academic year. A descriptive analysis is used to define the variables of our study, and the principal component analysis (PCA) is applied to determine the contribution of each variable as a factor that affects the respondents’ preferences. The principal component analysis method captures the key variables of the staff satisfaction at the Community College in Taibah University regarding the services provided. The empirical findings of this study let the authors show that the student and staff satisfaction of the Community College in Taibah University is related to certain factors which constitute a necessity for respondents of both genders. These results serve as benchmarks to allow managers of the institution to improve the quality of their services.  

scholarly journals DEVELOPMENT OF MODELS OF SERVICE CENTER COMPANIES NETWORK ACCOMMODATION

2019 ◽  
Vol 8 (4) ◽  
Author(s):  
Denis M. Lysanov ◽  
Anton N. Karamyshev ◽  
Ekaterina V. Abrosimova ◽  
Dmitry F. Fedorov
Keyword(s):  
Optimal Placement ◽  
Quality Of Services ◽  
Service Center ◽  
Service Companies

The density of the car service companies significantly affects the quality of services and determines the level of saturation of the market. Optimal placement of service centers allows reducing unproductive expenditures of time and money of clients for delivery of vehicles to their places of work, and thereby contributes to the increase in demand for services.

scholarly journals A Analisis Faktor yang Mempengaruhi Niat Penggunaan Layanan Pendaftaran Nikah Online Pada Simkah Web di Sleman

2020 ◽  
Vol 9 (2) ◽  
pp. 105-114
Author(s):  
Novia Anafi ◽  
Wing Wahyu Winarno
Keyword(s):  
Web Application ◽  
Quality Of Services ◽  
Intention To Use ◽  
Unified Theory ◽  
Government Services ◽  
Success Model ◽  
Use Of Technology ◽  
The People ◽  
The Republic

E-government services or systems aim to improve the quality of services, enabling time and effort savings in government administration. The use of e-government services is not limited to the millennials, but also the people who were laymen of a system. Besides, millennials who sometimes still use information from parents or others who have used the previous system can use the information to miss the benefits of the system that has been done online so that the effort to use the system is low. This research is about online marriage registration services on the Simkah web application owned by the Ministry of Religion of the Republic of Indonesia because there are still many prospective brides or people who have not used the online service. The model used is to combine the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) model and the modified IS DeLone and McLean (D&M) success model and consider moderating age, gender, and internet experience. In this study, it is necessary to know whether the constructor factors in the UTAUT2 model and the D&M model influence the intention to use online marriage registration services. The study was conducted in Sleman Regency. The construct finding that affects the intention to use online marriage registration services is hedonic motivation so the Ministry of Religion needs to increase hedonic motivation or mean it as an impulse in someone to use something.

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