- Introduction to Workflow and Process Management in Health Care

Author(s):  
Massimo Ancona ◽  
Walter Cazzola ◽  
Sonia Pini ◽  
Marco Frascio

The Health Care Factory is the proposal of a highly integrated system designed with the aim of improving the overall healthcare process management and of obtaining a flexible and deeper understanding of the patient treatment mechanisms. The Health Care Factory is based on a software/hardware infrastructure designed for modeling the healthcare problem—including ubiquitous laboratory automation, miniaturized, and lab-on-a-chip devices management, local (i.e., in the hospital), and remote (telemedicine) patient health control—like an integrated large, real-time, ubiquitous, and distributed discrete plant automation problem.


1997 ◽  
Vol 22 (3) ◽  
pp. 215-225
Author(s):  
Z. Kolitsi ◽  
V. Griva ◽  
N. Pallikarakis

2004 ◽  
Vol 43 (05) ◽  
pp. 525-535 ◽  
Author(s):  
M. Stefanelli

Summary Objective: Medical knowledge management and care process management have become to be considered as valuable strategic assets that can lead to sustained increase in Health Care Organization (HCO) performance. Thus, it is essential to investigate which are the enablers for promoting knowledge-based organizations (people, organization, process, and system perspectives). Although they are essential for a HCO to manage knowledge effectively, it is still unclear how to employ them in more principled fashion. This requires innovative management strategies to determine effective ways of utilizing knowledge resources and capabilities available both within and outside the organization. Method: This paper reviews knowledge and process management theories, methods, and technologies that are potentially effective in building high performance HCOs. They come from a variety of fields behind computer science and medical informatics, e.g. from business and organization sciences to psychological and cognitive sciences, from epistemology to sociology. However, the success in developing future Health Information Systems (HIS) requires their incorporation into a new conceptual framework after recognizing how peculiar are the characteristics of HCOs with respect to other organizations. Investigating the nature of knowledge, in general, and of medical knowledge, in particular, is essential to define which services the future HIS should provide to foster collaboration between patients and health professionals. The knowledge creation process is then described in order to emphasize its dynamic and social characteristics. The potential of workflow technology for building innovative HISs is analyzed together with several basic research issues which are very challenging for researchers in the field. Result: A framework for augmenting the conceptual analysis of theories, methods, tools and effects of knowledge management in building high performance HCOs.


Author(s):  
Elske Ammenwerth ◽  
Werner O. Hackl

Clinical processes need to be well understood before a new health IT tool can be introduced. Observations, interviews, surveys, or documentation analysis are carried out to systematically collect information to better understand a clinical process. To aggregate and visualize the collected information about a clinical process, use case diagrams can build a basis. Formal process models such as process chain diagrams or BPMN diagrams are well suited to model the process in detail. The objective of this chapter is to discuss these methods for analyzing and modeling clinical processes, as this is an important precondition for systematic process management in health care.


Author(s):  
Ali Dorosti ◽  
Mostafa Farahbakhsh ◽  
Mahdi Nouri ◽  
Majid Karamoz ◽  
Hojat Gharaee ◽  
...  

Introduction: Safety has been neglected in primary health care (PHC). A review of the literature shows that a comprehensive and specific framework to assess the safety of the service recipients (SRs) in PHC has not yet been developed. Therefore, this study aimed to design and validate a framework for assessing the safety of SRs in PHC. Methods: This study is a qualitative study with a grounded theory approach that was designed and conducted in 2020 in the Vice-Chancellor for Health of Tabriz University of Medical Sciences. The present study was conducted in three stages: conducting a comprehensive literature review, consulting 15 experts and officials of the country and the province, and conducting two stages of the Delphi technique with the participation of 23 experts. Content analysis was used to analyze the data. Results: In the literature review phase, 114 criteria were identified from 16 references. Finally, 71 criteria, in 6 main areas and 20 sub-areas, were identified for assessing the safety of SRs in PHC. The main areas include management and leadership (26 criteria), process management (8 criteria), SRs' safety audit (15 criteria), human resources (5 criteria), SRs and community participation (5 criteria), and occupational safety (12 criteria). Conclusion: In this study, a comprehensive and systematic framework and criteria for measuring the safety of SRs in PHC were designed and validated, which can be used by policymakers and officials of PHC.


2018 ◽  
Vol 2018 (1) ◽  
pp. 12544
Author(s):  
Yevgen Bogodistov ◽  
Jürgen Moormann ◽  
Rainer Sibbel

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