scholarly journals Study on the Influence of Government Intervention on the Occupational Health and Safety (OHS) Services of Small- and Medium-Sized Enterprises (SMEs)

2018 ◽  
Vol 2018 ◽  
pp. 1-15 ◽  
Author(s):  
Jingjing Zhang ◽  
Qiang Mei ◽  
Suxia Liu ◽  
Qiwei Wang
Keyword(s):  
Service Quality ◽  
Information Disclosure ◽  
Health And Safety ◽  
Positive Influence ◽  
Regulatory Strategies ◽  
Quality Ratings ◽  
Start Up ◽  
Regulatory Strategy ◽  
The Government ◽  
Mature Market

The OHS services of SMEs are still in their start-up stage in China. As such, there is an absence of mature market norms, which in turn makes it difficult to guarantee the quality of OHS services. The government, as the “night watchman” of the market, is supposed to not only involve itself in the regulation of OHS service quality, but also introduce and implement proper regulatory strategies. This paper employs a computational experiment approach to construct an experimental platform based on multiagent interactions. By simulating the OHS service transaction activities of SMEs, this paper takes the perspective of dynamic evolution. From this perspective, we probe into the optimal regulatory strategy covering the positive influence of government punishment, policy supports, and service quality ratings of the OHS services of SMEs. These strategies should be built on the foundation of proper punishment standard and intensity, proper support standard and intensity, and quality rating information disclosure.

Modeling Service Quality and Satisfaction of Evacuation Center Using Partial Least Squares Structural Equation Modeling (PLS-SEM)

2021 ◽  
Vol 12 (3) ◽  
pp. 20-33
Author(s):  
Siti Falindah Padlee ◽  
Siti Zulaieqa Mohd Hat ◽  
Hayatul Safrah Salleh ◽  
Siti Nur
Keyword(s):  
Service Quality ◽  
Structural Equation ◽  
Monsoon Season ◽  
Health And Safety ◽  
Equation Modeling ◽  
Perceived Service Quality ◽  
Continuous Quality ◽  
Level Of Satisfaction ◽  
The Government ◽  
The Relationship

The objective of the study was to examine the relationship between evacuees' perception of service quality and their level of satisfaction on the services provided at the evacuation center. The measurement of the relationship between the constructs was analyzed by using the PLS-SEM. About 600 questionnaires were administered in three locations—Kemaman (Terengganu), Kuala Krai (Kelantan), and Temerloh (Pahang)—that are severely affected by floods during the monsoon season from November to March. The results revealed that evacuees' perceived service quality on the seven dimensions of services such as food catering, health and safety, transportation, volunteers, site services, telecommunication, and special facilities for special needs significantly influence their overall satisfaction. The outcome was the identification of seven key service variables of an evacuation center that have impacted to evacuees' overall satisfaction. This study hopes to assist the government in providing continuous quality of services to evacuees in the evacuation center in Malaysia.

PENGARUH JASA PELAYANAN FREIGHT FORWARDING TERHADAP KEPUASAN PELANGGAN

2018 ◽  
Author(s):  
Andar Sri Sumantri ◽  
Radix Nugrahanto
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Secondary Data ◽  
Sampling Technique ◽  
Positive Influence ◽  
Linear Regression Equation ◽  
Independent Variables ◽  
Freight Forwarder ◽  
Freight Forwarding ◽  
A Company

<p>Customer is an important factor for the survival of a company. At a time, company sometimes didn’t know the level of customer satisfaction. If the company continues with this situation, the company would not know the next strategies to develop the company. There are many factors that connected with customer such as trust, facility and service quality. This research objective is to analyze if there is a positive influence, both individually and simultaneously between independent variables which are trust, facility and service quality to the dependent variable which is customers. In this research the object are the customers of PT Panah Persada Logisindo Semarang. The data sources are primary and secondary data using sampling technique of 80 respondents. The results of multiple linear regression equation show that there is a positive influence and partial significant between (t= 3,543 &gt; ttebal = 1, 99167) Trust, (t=4,976 &gt;ttebal=1,99167 ) Facility and (t =3,908 &gt; ttebal= 1, 99167) Service Quality effected by customer satisfaction.</p><p><strong>Keywords: Trust, Facility, Service Quality, Customer Satisfaction</strong></p><p>Kepuasaan Pelanggan merupakan faktor penting terhadap kelangsungan hidup sebuah perusahaan. Masalah yang dihadapi perusahaan saat ini berkaitan dengan tidak diketahuinya kepuasaan Pelanggan setiap tahun, Jika ini dibiarkan terus menerus, perusahaan tidak dapat menentukan strategi untuk meningkakan kepuasaan pelanggan. Ada banyak faktor yang mempengaruhi Kepuasaan Pelanggandipengaruhi oleh kepercayaan, fasilitas dan Kualitas Pelayanaan. Perumusan masalah, tujuan penelitian dan hipotesis pada latar belakang masalah dan tujuan penelitian ini untuk menganalisis adakah pengaruh yang positif baik secara individual dan simultan antara variabel independen yaitu kepercayaan, fasilitas, kualitas pelayanaan terhadap variabel dependen yaitu Kepuasaan Pelanggan. Pada penelitian ini obyek yang diambil pengguna jasa Freight forwarder PT Panah Persana Logisindo Semarang Sumber data meliputi data primer dan sekunder. Sampel pada penelitian ini adalah 80 responden teknik sampling yang digunakan seluruh populasi dijadikan sample. Berdasarkan hasil penelitian dan analisis berganda dihasilkan persamaan : Hasil persamaan regresi linear berganda menunjukkan bahwa ada pengaruh yang positif dan signifikan secara parsial antara ( t hitung = 3,543&gt; t tabel = 1,99167) kepercayaan, (t hitung4,976 &gt; t tabel =1,99167) Fasilitas ( t hitung = 3,908&gt; t tabel = 1,99167) Kualitas pelayanaan terhadap Kepuasaan Pelanggan.</p><p><strong>Kata kunci : Kepercayaan, Fasilitas, Kualitas Pelanggan. Kepuasaan Pelanggan</strong></p>

Analisis Peranan Kepuasan Dan Komitmen Sebagai Perantara Pengaruh Kualitas Jasa Tutorial Online Terhadap Loyalitas Mahasiswa

2018 ◽  
Vol 9 (2) ◽  
pp. 18-32
Author(s):  
Andy Mulyana ◽  
Devi Ayuni
Keyword(s):  
Service Quality ◽  
Structural Equation ◽  
Positive Influence ◽  
Management Program ◽  
Equation Modeling ◽  
Online Tutorial ◽  
Student Loyalty ◽  
The Relationship ◽  
Positive Effect

This study aims to evaluate the role of satisfaction and commitment as mediating the effect of service quality on student loyalty as the user of Open University's Online Tutorial. Based on data analysis on student of Management program 229 as respondents with Structural Equation Modeling (SEM), this study found the relationship between: (1) positive influence of service quality to satisfaction and loyalty of students using tuton; (2) the positive effect of satisfaction on student loyalty using tuton; (3) satisfaction is a mediator between service quality and loyalty of students using tuton. Conversely, commitment has no positive effect on student loyalty as a tuton user. In addition, commitment does not mediates the effect of satisfaction on the loyalty of tuton users. Keywords: service quality, satisfaction, commitment, loyalty

KUALITAS LAYANAN KETERBUKAAN INFORMASI PUBLIK BERBASIS WEBPORTAL PADA PEJABAT PENGELOLA INFORMASI DAN DOKUMENTASI (PPID) KABUPATEN SLEMAN TAHUN 2019

2020 ◽  
Vol 3 (1) ◽  
pp. 55-66
Author(s):  
Coni Wanprala ◽  
Isnaini Muallidin ◽  
Dewi Sekar Kencono
Keyword(s):  
Information Disclosure ◽  
Central Government ◽  
Public Information ◽  
Descriptive Study ◽  
Field Observations ◽  
Public Agencies ◽  
The Public ◽  
Qualitative Descriptive ◽  
The Government ◽  
Data Collection Technique

At present the development of technology and information has reached a very rapid level. Technology and information are used as a service media in the government environment which is also known as e-Government, one of which is the service of public information disclosure. The central government through Law No. 14 of 2008 concerning Openness of Public Information, encourages all Public Agencies including the Sleman Regency Government to make transparency in the administration of the state by utilizing information technology. This research is a qualitative descriptive study which aims to describe the reality that occurs. The object of research in this study is the official website of the Information and Documentation Management Officer (PPID) of Sleman Regency with the domain https://ppid.slemankab.go.id then the Sleman Regency Communication and Informatics Office as the organizer of the public information disclosure program. The data collection technique itself is carried out by means of interviews, documentation studies, and field observations (observations). After collecting and presenting data, then the data will be reduced first then analyzed and concluded. From the results of the study, in general the researchers concluded that the Sleman Regency PPID website had reached the level of qualification to become a quality website, however there were still some improvements and evaluations that had to be done by the relevant agencies in order to be better, namely (i) the website was still being assessed as a one-way service (ii) There are still many OPDs that are not ready to implement PPID (iii) data and information are still not updated (iv) lack of responsiveness of services in requests for information.

PENGARUH TRUST, PRICE DAN SERVICE QUALITY TERHADAP INTENTION TO PURCHASE PELANGGAN BHINNEKA.COM

2017 ◽  
Vol 2 (3) ◽  
pp. 391-400
Author(s):  
Rianto Nurcahyo ◽  
Dennis Andry ◽  
Kevin Kevin
Keyword(s):  
Regression Analysis ◽  
Data Analysis ◽  
Service Quality ◽  
Multiple Regression Analysis ◽  
Multiple Regression ◽  
Positive Influence ◽  
Quantitative Approach ◽  
Analysis Method ◽  
Intention To Purchase ◽  
Trust Intention

The purpose of this study is to identify and understand the factors that can influence the intention to purchase through trust, price, and service quality on consumers Bhinneka.com. This research uses quantitative approach by distributing questionnaires to 100 respondents Bhinneka.com. Data analysis method used in this research is simple and multiple regression analysis. The result shows that the three variables used have a positive influence on intention to purchase variable. The most dominant variables in explaining the variation of intention to purchase are service quality variable of 35.5%, the price of 17.2%, and trust of 24.6%. Keywords: service quality, price, trust, intention to purchase

Island tourism: Participation behavior of tourists

2020 ◽  
Vol 48 (5) ◽  
pp. 1-11
Author(s):  
Hsiao-Ming Chang ◽  
Ching-Hui Lin
Keyword(s):  
Service Quality ◽  
Information Sources ◽  
Perceived Value ◽  
Behavioral Model ◽  
Positive Influence ◽  
Marketing Strategies ◽  
Destination Image ◽  
Travel Information ◽  
Quality Perceptions ◽  
Intention To Revisit

There is a lack of empirical research on tourists' participation behavior in island tourism. Therefore, we developed a behavioral model of this type of participation, including the variables of travel information sources, destination image, service quality, satisfaction, and perceived value. We adopted convenience sampling to survey 430 tourists who had participated in marine recreational activities while visiting Jibei Island in Penghu, Taiwan. The results of partial least squares analysis show that travel information sources affected the island's image and the service quality perceptions of tourists; and the island's image, service quality, satisfaction, and perceived value had a positive influence on tourists' behavioral intention to revisit the island and recommend it as a travel destination to family and friends. Our findings provide a reference for island tourism operators to formulate marketing strategies.

scholarly journals The Dual Meanings of Artifacts: Public Culture, Food, and Government in the “What’s Cooking, Uncle Sam?” Exhibition

2021 ◽  
pp. 000276422110031
Author(s):  
Elizabeth A. Petre ◽  
David Haldane Lee
Keyword(s):  
Disease Control ◽  
Food Production ◽  
Health And Safety ◽  
Washington Dc ◽  
Consumer Health ◽  
National Archives ◽  
Industrial Food Production ◽  
The Government ◽  
National Constitution ◽  
Propaganda Posters

In 2011, “What’s Cooking, Uncle Sam? The Government’s Effect on the American Diet” (WCUS) was exhibited at the Lawrence F. O’Brien Gallery of the National Archives Building in Washington, DC. Afterward, it toured the country, visiting the Centers for Disease Control and Prevention’s (CDC) David J. Sencer Museum in Atlanta, the National Constitution Center in Philadelphia, and the Kansas Museum of History in Topeka. The exhibition website states that WCUS was “made possible” by candy corporation Mars, Incorporated. WCUS featured over a 100 artifacts tracing “the Government’s effect on what Americans eat.” Divided into four thematic sections (Farm, Factory, Kitchen, and Table), WCUS moves from agrarianism, through industrial food production and into mess halls, cafeterias, and individual kitchens. Photos, documents, news clippings, and colorful propaganda posters portray the government as a benevolent supporter of agriculture, feeder of soldiers and children, and protector of consumer health and safety. Visitors are positioned as citizens in an ideological mélange of paternalism and patriotism. In this rhetorical walk-through of the exhibition, we consider the display of archival materials for purposes of positioning, in consideration of past and present issues of diet and governance. Making explicit unstated assumptions, we claim that, although propagandistic artifacts take on different meanings to those viewing them decades later as memorabilia, they maintain their ideological flavor.

scholarly journals Toward a Valid Measure of E-Retailing Service Quality

2007 ◽  
Vol 2 (3) ◽  
pp. 36-48
Author(s):  
John R. Rossiter
Keyword(s):  
College Student ◽  
Scale Development ◽  
Service Quality ◽  
Electronic Commerce ◽  
Service Process ◽  
Valid Measure ◽  
Quality Ratings ◽  
Four Levels

E-retailers are major players in the field of electronic commerce and their success would seem to depend on service quality, because they are selling the same products that traditional retailers sell. This article critiques Collier and Bienstock’s [5] new measure of e-retailing service quality and shows how the stages of e-retailing service quality can be more validly measured by adopting Rossiter’s [12] C-OAR-SE procedure for scale development. Collier and Bienstock`s measure is insufficiently valid because the measure (1) fails to specify the hierarchical objects that form the construct, and measures the overall object, e-retailing, wrongly by focusing on completed transactions; (2) does not fully acknowledge the hierarchy of attributes that form the construct and operationalizes these attributes wrongly as “reflective” when at all four levels they are “formed”; (3) inappropriately represents the rater entity by using college student participants; (4) employs unnecessarily numerous, often redundant, and sometimes ambiguous scale items, with Likert-type answer scales that make the observed scores managerially almost uninterpretable; and (5) tries to measure overall e-retailing service quality when it makes sense only to measure the separate quality ratings of sequential stages of the e-retailing service process. The article points out how these problems could be avoided by constructing a new measure that properly applies the C-OAR-SE procedure.

Game Analysis on Problem of Food Safety in the Agricultural Products Supply Chain

2010 ◽  
Vol 20-23 ◽  
pp. 1040-1045 ◽  
Author(s):  
Cheng Hua Shi ◽  
Zi Lai Sun ◽  
Kun Jing Dong
Keyword(s):  
Supply Chain ◽  
Food Safety ◽  
Health And Safety ◽  
Agricultural Products ◽  
Basic Material ◽  
Human Society ◽  
Survival And Development ◽  
The Game Theory ◽  
The Government ◽  
Material Conditions

Food is the most basic material conditions of survival and development of human society, its security situation is relation to the health and safety of consumer directly. This paper analyze the reasons of causing problems of food quality and safety in the agricultural products supply chain from the perspective of the game theory as well as the government incentive and regulatory mechanisms affect the decision-making of farmers and food producers respectively. In the game between crop growers - farmers and food producers, the government play the outsider role and should give farmers subsidies to encourage them to grow high-quality green crops, as far as possible to ensure food safety from the source. In the game between producers and regulators, the government, as the game participant, should be asked to improve the supervision efficiency and the control ability to prevent unqualified food products entering the market.

scholarly journals Factors Affecting the Implementation of Health and Safety in Supermarkets in Kenya

2015 ◽  
Vol 5 (2) ◽  
pp. 223
Author(s):  
Kaaria Ann Gaceri
Keyword(s):  
Health And Safety ◽  
Target Population ◽  
Corporate Identity ◽  
Human Resource Managers ◽  
Validity And Reliability ◽  
Safety Measures ◽  
Factors Affecting ◽  
Resource Managers ◽  
Commercial World ◽  
The Government

In today’s rapidly changing commercial world ‘retail design’ is taking on the great importance than ever before both in terms of selling a company’s products and promoting an organizations’ corporate identity (Onwong’a,Mamati, Kangu &Osongo, 2010) .The purpose of this study was to evaluate the factors affecting the implementation of health and safety measures in supermarkets in Kenya; A survey of Supermarkets in Kenya.The implementation of health and safety measures at workplaces is minimal and yet it goes without doubt that if properly implemented, workplace accidents, injuries and illness would decrease in number. The research study was thus to facilitate the understanding of the benefit to implementing health and safety measures, thereby enhancing the acceptance in organizations.The study was be guided by the following specific objectives, to establish whether leadership influences the implementationof health and safety measures in supermarkets in Kenya,to find out whether employee training influences the implementation of health and safety measures in supermarkets on Kenya,andto establish whether employee participation influences the implementation of health and safety measures in supermarkets in Kenya.  The study employed a descriptive research design (Sekaran, 2006).Data analysiswas aided by SPSS Version 17(Marija, 2008). The target population was the general retail merchandise in Kenya while the study population wasHuman Resource Department Staff in supermarkets with more than 10 outlets in Kenya. The study was a census of supermarkets with more than 10 outlets and hence the sample size was equal to the study population.Primary data was collected using self administered questionnaires. A pilot test was conducted to test the validity and reliability of the research instruments. The study employed descriptive statistics and data analysis was performed using both qualitative and quantitative techniques.The final findings were presented using pie charts and statistical tables. This study will be of value to the human resource managers of the general retail merchandise industry, the government,research institutions, scholars and other private institutions.

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