scholarly journals Universal UX Design: Building Multicultural User Experience (Ferreira, A.) [Book review]

2018 ◽  
Vol 61 (3) ◽  
pp. 348-349
Author(s):  
R. Jason Pinkerton
Keyword(s):  
User Experience ◽  
Ux Design

Investigating the Impact of Design Thinking, Content Strategy, and Artificial Intelligence: A “Streams” Approach for Technical Communication and User Experience

2021 ◽  
pp. 004728162110419
Author(s):  
Gustav Verhulsdonck ◽  
Tharon Howard ◽  
Jason Tham
Keyword(s):  
Artificial Intelligence ◽  
User Experience ◽  
Technical Communication ◽  
Design Thinking ◽  
Professional Communication ◽  
Ux Design ◽  
Content Strategy ◽  
The Impact ◽  
Technical And Professional Communication ◽  
User Centered

Technical and professional communication (TPC) and user experience (UX) design are often seen as intertwined due to being user-centered. Yet, as widening industry positions combine TPC and UX, new streams enrich our understanding. This article looks at three such streams, namely, design thinking, content strategy, and artificial intelligence to uncover specific industry practices, skills, and ways to advocate for users. These streams foster a multistage user-centered methodology focused on a continuous designing process, strategic ways for developing content across different platforms and channels, and for developing in smart contexts where agentive products act for users. In this article, we synthesize these developments and draw out how these impact TPC.

scholarly journals Participatory Prototyping to Inform the Development of a Remote UX Design System in the Automotive Domain

2018 ◽  
Vol 2 (4) ◽  
pp. 74
Author(s):  
Stavros Tasoudis ◽  
Mark Perry
Keyword(s):  
User Experience ◽  
Participatory Design ◽  
Ease Of Use ◽  
Design System ◽  
User Needs ◽  
Experience Design ◽  
User Experience Design ◽  
Self Image ◽  
Traditional Research ◽  
Ux Design

This study reports on the empirical findings of participatory design workshops for the development of a supportive automotive user experience design system. Identifying and addressing this area with traditional research methods is problematic due to the different user experience (UX) design perspectives that might conflict and the related limitations of the automotive domain. To help resolve this problem, we conducted research with 12 user experience (UX) designers through individual participatory prototyping activities to gain insights into their explicit, observable, tacit and latent needs. These activities allowed us to explore their motivation to use different technologies; the system’s architecture; detailed features of interactivity; and to describe user needs including efficiency, effectiveness, engagement, naturalness, ease of use, information retrieval, self-image awareness, politeness, and flexibility. Our analysis led us to design implications that translate participants’ needs into UX design goals, informing practitioners on how to develop relevant systems further.

scholarly journals The current state of measuring return on investment in user experience design

2021 ◽  
Vol 33 (1) ◽  
Author(s):  
Trevor Chawana ◽  
Funmi Adebesin
Keyword(s):  
South African ◽  
User Experience ◽  
Return On Investment ◽  
System Development ◽  
Experience Design ◽  
User Experience Design ◽  
Current State ◽  
Ux Design ◽  
Development Processes ◽  
Selection Of

Incorporating user experience (UX) design into system development processes can give an organisation competitive advantage over its rivals. Embedding UX design into system development processes requires investment in skilled professionals, who in turn follow a methodical process to make UX design an integral part of the organisation. Despite the value that can be added by UX design, demonstrating the return on investment (ROI) in UX remains a perennial challenge because of the difficulty associated with explicitly linking UX design with good ROI, to the exclusion of other system development processes. In this paper, we report on the current state of measuring ROI in UX design in a selection of South African organisations. We interviewed 33 UX professionals from four organisations to get insight into how ROI in UX design is measured in their respective organisations. The results showed that some participants were aware of the metrics that could be used to measure ROI in UX design. However, none of the four organisations were specifically calculating ROI in UX. Rather, ROI was being calculated on entire project.

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