User Experience in Service Design: A Case Study from Algeria

2017 ◽  
Vol 19 (1) ◽  
pp. 56-58 ◽  
Author(s):  
Karim Touloum ◽  
Djilali Idoughi ◽  
Ahmed Seffah
Keyword(s):  
User Experience ◽  
Service Design

A Case Study of Service Design Process for User Experience in Medical Space

2020 ◽  
Vol 29 (4) ◽  
pp. 14-20
Author(s):  
Tae-Rin Noh ◽  
Nam-Hyoung Kim ◽  
Seung-Hwa Song ◽  
Swoo-Kyung Suh
Keyword(s):  
Design Process ◽  
User Experience ◽  
Service Design

Social Design for Services Framework

2018 ◽  
Vol 1 (1) ◽  
Author(s):  
Melanie SARANTOU ◽  
Satu MIETTINEN
Keyword(s):  
South Africa ◽  
Sustainable Development ◽  
Research Group ◽  
Design Research ◽  
Service Design ◽  
Social Design ◽  
Practical Action ◽  
The Social ◽  
The World

This paper addresses the fields of social and service design in development contexts, practice-based and constructive design research. A framework for social design for services will be explored through the survey of existing literature, specifically by drawing on eight doctoral theses that were produced by the World Design research group. The work of World Design researcher-designers was guided by a strong ethos of social and service design for development in marginalised communities. The paper also draws on a case study in Namibia and South Africa titled ‘My Dream World’. This case study presents a good example of how the social design for services framework functions in practice during experimentation and research in the field. The social design for services framework transfers the World Design group’s research results into practical action, providing a tool for the facilitation of design and research processes for sustainable development in marginal contexts.

scholarly journals Analysis of priority capture method for dynamic requirements of intelligent products based on user scenarios

2021 ◽  
Vol 13 (6) ◽  
pp. 168781402110284
Author(s):  
Weiwei Wang ◽  
Ting Wei ◽  
Suihuai Yu ◽  
Jian Chen ◽  
Binhong Guo ◽  
...  
Keyword(s):  
Product Design ◽  
User Experience ◽  
Cognitive Bias ◽  
Service Design ◽  
Design Methods ◽  
Path Model ◽  
Product Experience ◽  
Model Tree ◽  
Capture Method ◽  
Intelligent Products

To solve the problem of the fuzzy and dynamics of requirement caused by users’ cognitive bias, a dynamic requirement and priority capture method based on user scenarios is proposed, aiming at effectively improving user experience. The method consists of the following steps: Firstly, users with similar characteristics are filtered to form a user cluster, then obtain the user’s product experience in different usage scenarios and acquire preliminary requirements by using service design methods. Secondly, the requirement path model tree will be designed and the requirement path matrix will be constructed through the evaluation of the user cluster. Then the pathfinder algorithm will be used to calculate the required correlation of user clusters and prioritize the requirements. Finally, the direction of the product design will be provided. Taking the design of the intelligent office chair as an example, the effectiveness of the method is verified by evaluating the satisfaction of user experience.

scholarly journals The phases of user experience during relocation to a smart office building: A qualitative case study

2021 ◽  
Vol 74 ◽  
pp. 101578
Author(s):  
Deniz Tuzcuoğlu ◽  
Dujuan Yang ◽  
Bauke de Vries ◽  
Aslı Sungur ◽  
Rianne Appel-Meulenbroek
Keyword(s):  
User Experience ◽  
Qualitative Case Study ◽  
Office Building

scholarly journals Performing Service Design Experiments Using Ethnomethodology and Theatre-Based Reenactment: A Swiss Ski Resort Case Study

2012 ◽  
Vol 4 (2) ◽  
pp. 89-100 ◽  
Author(s):  
Emmanuel Fragnière ◽  
Benjamin Nanchen ◽  
Marshall Sitten
Keyword(s):  
Service Design ◽  
Ski Resort ◽  
Design Experiments

Case study of sustainable service design in the hospitality industry

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Yi-An Chen ◽  
Chun Liang Chen
Keyword(s):  
Sustainable Development ◽  
Customer Value ◽  
Hospitality Industry ◽  
Service Providers ◽  
Corporate Sustainability ◽  
Service Design ◽  
Cultural Resources ◽  
Content Type ◽  
Holistic Understanding

Purpose The purpose of this study is to explore how creative-cultural hotels can achieve sustainable service design through the development of a holistic conceptual framework. Design/methodology/approach The authors created this framework using a qualitative exploratory multi-case study of four creative-cultural hotels in Taiwan. The framework comprises strategic, organizational and interface levels to describe the design process and implementation of service offerings that co-create value within a multifaceted network of actors. Findings The findings of this study show that incorporating local arts and culture into sustainable service design can generate unique value and experiences for customers. From the perspective of sustainable development, these hotels seek to add value by using local creative and cultural resources to ensure that they have a sound commercial base from which to showcase their cultural features. As such, this study recommends that the hotel industry shift its focus to a paradigm that provides a strategic and sustainability-framed vision to create value for society while protecting local natural and cultural resources. Originality/value This multilevel model reframes the development of customer value constellations through a holistic understanding of user experience, eco-design practice, service encounters aligned with user touchpoints and front-line employee capabilities. To integrate the perspectives of both service providers and their customers, the proposed model embeds these stakeholders within a single model through the vehicle of local value co-creation. This holistic framework can assist in designing sustainable service within the hospitality industry to deliver better services and customer experiences. The findings provide an illustration of how the proposed multilevel sustainable-development-oriented service design framework can serve as a useful tool in guiding hotels toward corporate sustainability.

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