scholarly journals Performing Service Design Experiments Using Ethnomethodology and Theatre-Based Reenactment: A Swiss Ski Resort Case Study

2012 ◽  
Vol 4 (2) ◽  
pp. 89-100 ◽  
Author(s):  
Emmanuel Fragnière ◽  
Benjamin Nanchen ◽  
Marshall Sitten
Keyword(s):  
Service Design ◽  
Ski Resort ◽  
Design Experiments

Social Design for Services Framework

2018 ◽  
Vol 1 (1) ◽  
Author(s):  
Melanie SARANTOU ◽  
Satu MIETTINEN
Keyword(s):  
South Africa ◽  
Sustainable Development ◽  
Research Group ◽  
Design Research ◽  
Service Design ◽  
Social Design ◽  
Practical Action ◽  
The Social ◽  
The World

This paper addresses the fields of social and service design in development contexts, practice-based and constructive design research. A framework for social design for services will be explored through the survey of existing literature, specifically by drawing on eight doctoral theses that were produced by the World Design research group. The work of World Design researcher-designers was guided by a strong ethos of social and service design for development in marginalised communities. The paper also draws on a case study in Namibia and South Africa titled ‘My Dream World’. This case study presents a good example of how the social design for services framework functions in practice during experimentation and research in the field. The social design for services framework transfers the World Design group’s research results into practical action, providing a tool for the facilitation of design and research processes for sustainable development in marginal contexts.

Case study of sustainable service design in the hospitality industry

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Yi-An Chen ◽  
Chun Liang Chen
Keyword(s):  
Sustainable Development ◽  
Customer Value ◽  
Hospitality Industry ◽  
Service Providers ◽  
Corporate Sustainability ◽  
Service Design ◽  
Cultural Resources ◽  
Content Type ◽  
Holistic Understanding

Purpose The purpose of this study is to explore how creative-cultural hotels can achieve sustainable service design through the development of a holistic conceptual framework. Design/methodology/approach The authors created this framework using a qualitative exploratory multi-case study of four creative-cultural hotels in Taiwan. The framework comprises strategic, organizational and interface levels to describe the design process and implementation of service offerings that co-create value within a multifaceted network of actors. Findings The findings of this study show that incorporating local arts and culture into sustainable service design can generate unique value and experiences for customers. From the perspective of sustainable development, these hotels seek to add value by using local creative and cultural resources to ensure that they have a sound commercial base from which to showcase their cultural features. As such, this study recommends that the hotel industry shift its focus to a paradigm that provides a strategic and sustainability-framed vision to create value for society while protecting local natural and cultural resources. Originality/value This multilevel model reframes the development of customer value constellations through a holistic understanding of user experience, eco-design practice, service encounters aligned with user touchpoints and front-line employee capabilities. To integrate the perspectives of both service providers and their customers, the proposed model embeds these stakeholders within a single model through the vehicle of local value co-creation. This holistic framework can assist in designing sustainable service within the hospitality industry to deliver better services and customer experiences. The findings provide an illustration of how the proposed multilevel sustainable-development-oriented service design framework can serve as a useful tool in guiding hotels toward corporate sustainability.

scholarly journals Accessibility and transportation: a spatial analysis of Go Transit

2021 ◽  
Author(s):  
Samantha Campana
Keyword(s):  
Spatial Analysis ◽  
Observational Study ◽  
Physical Disability ◽  
Design Theory ◽  
Qualitative Data ◽  
Service Design ◽  
Social Implications ◽  
Major Research ◽  
Social Separation

This major research paper presents a spatial analysis of GO Transit’s accessibility coach and explores accessibility and transportation using service design theory. Social implications are also investigated in order to understand the communication of spaces for those with physical disability. There are three guiding questions in this case study, which are: (1) How is the GO Train passenger carrier car designed for able and disabled riders? (2) What kinds of choices are available to able and disabled riders while using the GO Train’s accessibility coach? (3) What implications do these choices and affordances suggest about the separation of able and disabled riders? To address these questions, an observational study of the accessibility coach was conducted. The data collected yielded qualitative data that was then analyzed using concepts informed by service design theory, accessibility scholarship and social separation concepts. The findings of this study indicate that.

scholarly journals Investigating the role of Expansive Design and Service Design in improving healthy food consumption: case study consuming vegetables

2019 ◽  
Author(s):  
Fatemeh Marzban ◽  
Saeed Zohari Anbohi ◽  
Alireza Ajdari ◽  
Yaser Pakzad Jafarabadi
Keyword(s):  
Food Consumption ◽  
Consumer Satisfaction ◽  
Service Design ◽  
Healthy Food ◽  
Treatment Center ◽  
Sports Clubs ◽  
Healthy Nutrition ◽  
Cultural Historical Activity ◽  
Treatment Procedures

The goal of this study is to generate designerly solutions for improving the culture of healthy food consumption in Tehran, Iran through cultural-historical activity theory. Even though individuals might make conscious decisions to consume healthy food, their environment might prevent them from doing so. Given the current lack of attention toward a holistic viewpoint that considers obese target users, healthy nutrition, and specifications of a target society, therapy procedures recommended by therapists as well as general healthy nutrition policies have been made useless and much less effective. The case study in this research was conducted on patients with obesity and preliminary studies show lack of success of patients, regardless of their nutrition program recommended by therapists. Observations were interpreted that unhealthy nutrition habits and obesity would not be changed just based on a calorie variable as being calculated in diets, but social, cultural and psychological factors do have an important role in generating obesity, and the disregard for considering such factors have resulted in divergence of patients between health centers, sports clubs, and monitoring groups (whether physicians or nutritionists). The hypothesis generated from such observations would signify that considering cultural-social context and generating a useful model (considering effective variables), together with treatment procedures, would help the patient reach a successful goal. Expansive design was chosen as the design approach in order to emphasize continuing the relation between users and providers of service, even after obtaining the service by a user. This viewpoint and design resulted in the dialogue between user and provider of the service or product. Based on the research, three solution scenarios were generated: considering promoting healthy nutrition culture through schools, general promotion strategies in media and society, and a collective treatment system. Based on priorities and requirements, the third scenario, designing a collective treatment center was chosen and conceptualized through tools such as system map, interaction storyboard, and consumer satisfaction diagram. The value of such a study is based on presentation and institutionalizing the theoretical infrastructures in the area of service design, while diverse solutions would be presented to specialists based on scenario-based design as well.

scholarly journals Accessibility and transportation: a spatial analysis of Go Transit

2021 ◽  
Author(s):  
Samantha Campana
Keyword(s):  
Spatial Analysis ◽  
Observational Study ◽  
Physical Disability ◽  
Design Theory ◽  
Qualitative Data ◽  
Service Design ◽  
Social Implications ◽  
Major Research ◽  
Social Separation

This major research paper presents a spatial analysis of GO Transit’s accessibility coach and explores accessibility and transportation using service design theory. Social implications are also investigated in order to understand the communication of spaces for those with physical disability. There are three guiding questions in this case study, which are: (1) How is the GO Train passenger carrier car designed for able and disabled riders? (2) What kinds of choices are available to able and disabled riders while using the GO Train’s accessibility coach? (3) What implications do these choices and affordances suggest about the separation of able and disabled riders? To address these questions, an observational study of the accessibility coach was conducted. The data collected yielded qualitative data that was then analyzed using concepts informed by service design theory, accessibility scholarship and social separation concepts. The findings of this study indicate that.

The four spheres of value co-creation in humanitarian professional services

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Francesco Pillitteri ◽  
Erica Mazzola ◽  
Manfredi Bruccoleri
Keyword(s):  
Service Design ◽  
Life Cycle Management ◽  
Professional Services ◽  
Professional Service ◽  
Enabling Factors ◽  
Content Type ◽  
Humanitarian Operations ◽  
Theory Of Value

PurposeThe study focuses on the value co-creation processes in humanitarian professional services provision, analysing the key enabling factors of beneficiaries' participation, involved in long-term integration programmes (L-TIPs).Design/methodology/approachThrough an in-depth case study, the research looks at the practices of value co-creation in humanitarian professional services, considering both the perspectives of the professional service provider and beneficiary.FindingsIn professional services beneficiary's participation affects the success of the L-TIPs outcomes. Participation's enablers can be classified into four different spheres, each belonging to different elements of professional service: the beneficiary, the professionals, the service design and the external environment.Research limitations/implicationsThis paper contributes to the literature on humanitarian operations & supply chain management. By focussing on an understudied phase of the disaster life-cycle management, it contributes to the theory of value co-creation by exploring new issues and drivers of beneficiary's participation.Practical implicationsThis research has interesting implications for policymakers and humanitarian practitioners. First, guidelines for professionals' behaviours and interventions should be designed as well as new practices and strategies should be adopted. Second, governments should avoid concentrating L-TIPs in few big humanitarian centres.Originality/valueThe study focuses on an understudied stage of humanitarian operations, namely the L-TIPs, and uses this setting to build on the theory of value co-creation in professional services by identifying its enabling factors, clustered into four spheres, namely beneficiary, professional, service design and environmental.

Mobile Wikipedia: A Case Study of Information Service Design for Chinese Teenagers

2011 ◽  
pp. 112-118 ◽  
Author(s):  
Jia Zhou ◽  
P. L. Patrick Rau ◽  
Christoph Rohmer ◽  
Jie Zhou ◽  
Christophe Ghalayini ◽  
...  
Keyword(s):  
Information Service ◽  
Service Design
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