Patient Satisfaction Measure

1989 ◽  
Author(s):  
Lars Hansson
Keyword(s):  
Patient Satisfaction ◽  
Satisfaction Measure

Patient perception of physician empathy in stroke telemedicine

2020 ◽  
pp. 1357633X1989923 ◽  
Author(s):  
William P Cheshire ◽  
Kevin M Barrett ◽  
Benjamin H Eidelman ◽  
Elizabeth A Mauricio ◽  
Josephine F Huang ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Acute Stroke ◽  
Stroke Care ◽  
Patient Perception ◽  
Secondary Outcome ◽  
Acute Stroke Care ◽  
Satisfaction Measure ◽  
Clinical Encounters ◽  
Strongly Agree ◽  
Physician Empathy

Introduction We assessed patients’ perceptions of physician empathy during telemedicine consultations as compared to in-person consultations during clinical encounters for acute stroke. Methods This prospective cohort study was undertaken at a comprehensive stroke centre hub in collaboration with a distant community hospital spoke site. Eligible participants presented to hub or spoke emergency departments with suspected acute stroke within three hours of symptom onset. Participants were evaluated at the hub site in person or at the remote site via telemedicine by the same group of neurologists. Following acute care decisions, single-visit data including participant-reported assessments of physician empathy were collected within 24 h. The primary outcome was the Consultation and Relational Empathy score. The secondary outcome for the telemedicine cohort was the Telemedicine Patient Satisfaction Measure score. Results Between 31 May 2013–13 March 2019, 70 patients completed the study. Fifty patients were seen by telemedicine and 20 patients were seen in person. Median Consultation and Relational Empathy scores (with a possible score of 10–50) were 49 (range 27–50) for telemedicine and 45 (range 26–50) for in-person consultations (Wilcoxon rank sum p = 0.18). Each item of the Consultation and Relational Empathy questionnaire was rated very good or excellent by at least 87% of participants in the telemedicine group. The median Telemedicine Patient Satisfaction Measure score was 54 (range 12–60), with each item rated agree or strongly agree by at least 84% of participants. Discussion We found no difference between telemedicine and in-person visits in patient perception of physician empathy in acute stroke care. Therefore, we conclude that empathy can be conveyed by facial expression, voice and attentiveness in a telemedicine encounter and, in the setting of acute stroke care, does not require physical touch or proximity.

Overall Patient Satisfaction Measure

2014 ◽  
Author(s):  
Sigal G. Barsade ◽  
Olivia A. O’Neill
Keyword(s):  
Patient Satisfaction ◽  
Satisfaction Measure

The Development of a Patient Satisfaction Measure for Psychiatric Outpatients

1996 ◽  
Vol 30 (3) ◽  
pp. 343-349 ◽  
Author(s):  
Gordon Parker ◽  
Gemma Gladstone ◽  
Murray Wright ◽  
Sadie Robertson
Keyword(s):  
Factor Analysis ◽  
Patient Satisfaction ◽  
Psychiatric Outpatients ◽  
Satisfaction Measure ◽  
Stage Of Development ◽  
Group Practices ◽  
Item Questionnaire ◽  
Patient Appointment ◽  
Adequate Communication ◽  
Very High

Objective: To describe the first stage of development of a patient satisfaction form designed for psychiatric outpatients. Method: An initial 62-item questionnaire was completed by 172 patients, who were asked to assess the importance of a number of practice and practitioner features in contributing to their satisfaction. Results: Mean scores prioritised the psychiatrist respecting the rights of the patient; appointment and billing arrangements were of intermediate importance, while amenity issues were rated as unimportant. When rankings across the several practices were examined, very high levels of agreement were demonstrated, supporting the likely validity of the overall rankings. Four underlying domains were identified by factor analysis, the principal one being defined by respect for confidentiality, by support and adequate communication. The three remaining factors were contributed to more by practice (e.g. billing arrangements, amenities) than by practitioner features. Conclusion: We consider how a refined and modified version of the measure might be developed for use by both individual practitioners and group practices, as well as being used as a formal QA component activity.

A Patient Satisfaction Measure as a Criterion to Evaluate Primary Nursing

1982 ◽  
Vol 31 (4) ◽  
pp. 226???230 ◽  
Author(s):  
MARLENE R. VENTURA ◽  
RICHARD N. FOX ◽  
MARY C. CORLEY ◽  
STEPHEN M. MERCURIO
Keyword(s):  
Patient Satisfaction ◽  
Satisfaction Measure ◽  
Primary Nursing

Development and Testing of Patient Satisfaction Measure for Inpatient Psychiatry Care

2004 ◽  
Vol 19 (2) ◽  
pp. 137-148 ◽  
Author(s):  
Sharon Woodring ◽  
Rosemary C. Polomano ◽  
Brigette F. Haagen ◽  
Marsha M. Haack ◽  
Richard R. Nunn ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Inpatient Psychiatry ◽  
Satisfaction Measure

Improving Communication Skills in Health Care

2013 ◽  
Vol 20 (3) ◽  
pp. 109-117
Author(s):  
Lynda Katz Wilner ◽  
Marjorie Feinstein-Whittaker
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Communication Skills ◽  
Health Care Professionals ◽  
Skills Training ◽  
International Medical Graduate ◽  
Medical Graduate ◽  
Health Care Environment ◽  
Medical Interpreters ◽  
Accent Modification

Hospital reimbursements are linked to patient satisfaction surveys, which are directly related to interpersonal communication between provider and patient. In today’s health care environment, interactions are challenged by diversity — Limited English proficient (LEP) patients, medical interpreters, International Medical Graduate (IMG) physicians, nurses, and support staff. Accent modification training for health care professionals can improve patient satisfaction and reduce adverse events. Surveys were conducted with medical interpreters and trainers of medical interpreting programs to determine the existence and support for communication skills training, particularly accent modification, for interpreters and non-native English speaking medical professionals. Results of preliminary surveys suggest the need for these comprehensive services. 60.8% believed a heavy accent, poor diction, or a different dialect contributed to medical errors or miscommunication by a moderate to significant degree. Communication programs should also include cultural competency training to optimize patient care outcomes. Examples of strategies for training are included.

Teletinnitus Program at the VA Gulf Coast Veterans Health Care System

2014 ◽  
Vol 4 (1) ◽  
pp. 23-29
Author(s):  
Constance Hilory Tomberlin
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Patient Care ◽  
Health Care System ◽  
Gulf Coast ◽  
New Technology ◽  
Cost Effective ◽  
Veterans Health ◽  
Potential Benefits ◽  
Care System

There are a multitude of reasons that a teletinnitus program can be beneficial, not only to the patients, but also within the hospital and audiology department. The ability to use technology for the purpose of tinnitus management allows for improved appointment access for all patients, especially those who live at a distance, has been shown to be more cost effective when the patients travel is otherwise monetarily compensated, and allows for multiple patient's to be seen in the same time slots, allowing for greater access to the clinic for the patients wishing to be seen in-house. There is also the patient's excitement in being part of a new technology-based program. The Gulf Coast Veterans Health Care System (GCVHCS) saw the potential benefits of incorporating a teletinnitus program and began implementation in 2013. There were a few hurdles to work through during the beginning organizational process and the initial execution of the program. Since the establishment of the Teletinnitus program, the GCVHCS has seen an enhancement in patient care, reduction in travel compensation, improvement in clinic utilization, clinic availability, the genuine excitement of the use of a new healthcare media amongst staff and patients, and overall patient satisfaction.

1340: Patient Satisfaction Following Dual Implantation of Inflatable Penile and Artificial Urinary Sphincter Prostheses via Transverse Scrotal Approach

2007 ◽  
Vol 177 (4S) ◽  
pp. 442-442
Author(s):  
William S. Kizer ◽  
John A. Mancini ◽  
LeRoy A. Jones ◽  
Rafael V. Mora ◽  
Allen F. Morey
Keyword(s):  
Patient Satisfaction ◽  
Artificial Urinary Sphincter ◽  
Urinary Sphincter
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