Consumer attitudes towards Internet gambling: Perceptions of responsible gambling policies, consumer protection, and regulation of online gambling sites

2013 ◽  
Vol 29 (1) ◽  
pp. 235-245 ◽  
Author(s):  
Sally Gainsbury ◽  
Jonathan Parke ◽  
Niko Suhonen
Keyword(s):  
Consumer Protection ◽  
Responsible Gambling ◽  
Consumer Attitudes ◽  
Internet Gambling ◽  
Online Gambling

scholarly journals Consumer engagement with and perceptions of offshore online gambling sites

2017 ◽  
Vol 20 (8) ◽  
pp. 2990-3010 ◽  
Author(s):  
Sally M Gainsbury ◽  
Alex MT Russell ◽  
Nerilee Hing ◽  
Alex Blaszczynski
Keyword(s):  
Problem Gambling ◽  
Consumer Protection ◽  
Online Survey ◽  
Consumer Attitudes ◽  
Online Gambling ◽  
Gambling Behaviour ◽  
Protection Measures ◽  
Gambling Severity ◽  
Gambling Market ◽  
Online Gamblers

Many jurisdictions have legalized and licensed online gambling sites. Nonetheless, a notable proportion of the online gambling market operates offshore. Offshore sites pose risks for consumers in terms of unsafe and disreputable practices, compete with domestically licensed sites and do not participate in the economies in which they operate. This study aimed to explore the extent to which Australian online gamblers use offshore as compared to domestic gambling sites, consumer attitudes and gambling-related harms. Participants ( N = 3199) completed an online survey assessing gambling behaviour, reasons for choosing sites, awareness of and impact of online gambling legislation, and problem gambling. Results show that 25.8% of online gamblers used offshore sites, and that these were more involved gamblers overall than domestic gamblers, and had greater problem gambling severity. Most online gamblers preferred domestic sites, indicating that regulation of online gambling with associated consumer protection measures may benefit those who wish to gamble online.

scholarly journals Analyzing Consumer Protection for Gamblers Across Different Online Gambling Operators: A Replication Study

2021 ◽  
Author(s):  
Maris Catania ◽  
Mark D. Griffiths
Keyword(s):  
Consumer Protection ◽  
Small Proportion ◽  
Responsible Gambling ◽  
Online Gambling ◽  
Problem Gambler ◽  
Harm Minimization ◽  
The Past ◽  
Core Areas ◽  
Gambling Operators ◽  
Customer Services

AbstractOnline gambling is a growing business with many stakeholders. Due to the fact that a small proportion of gamblers develop problems, responsible gambling (RG), player protection, and harm minimization have become core areas for gambling regulators. The present study replicated a previous one carried out by Bonello and Griffiths in 2017 to determine whether there had been any significant changes by leading gambling operators due to increased regulatory pressures over the past few years. Fifty leading online gambling operators were audited in relation to their RG practices as well as engaging with their customer services by posing as a problem gambler. Results indicated that overall RG practices appeared to have improved in the past 3 years based on the information in dedicated RG webpages, the increase in RG tool availability, and the communication with customer services. Despite the fact that RG practices appear to have improved, there were still areas for improvement.

scholarly journals THE RELATIONSHIP BETWEEN THE REGULATORY ENVIRONMENT GOVERNING COMMERCIAL GAMBLING AND THE SHAPE OF THE MARKET IN THE SUPPLY AND GAME PARAMETERS OF GAMING MACHINES

2013 ◽  
Vol 7 (3) ◽  
pp. 111-149
Author(s):  
David Miers
Keyword(s):  
Responsible Gambling ◽  
Online Gambling ◽  
Regulatory Environment ◽  
Regulatory Regime ◽  
Regulatory Structure ◽  
Remote Communication ◽  
Descriptive Account ◽  
Critical Account ◽  
The Government ◽  
Gaming Machines

This paper has three main purposes. The first sets the controls over the supply and the game parameters of gaming machines within the broader regulatory environment governing commercial gambling in Great Britain. This account notes the tensions that existed prior to the regime introduced by the Gambling Act 2005, but whose legacy continues to present both regulatory and commercial difficulties. Its second purpose is to indicate how these controls have shaped the gaming machine market and the debate around the ways in which the government could realise its policy of striking a balance between the interests of both operators and players. This paper does not address the regulation of online gambling; that is, ‘remote gambling’ by means of ‘remote communication’ (s. 4 of the Gambling Act 2005). Its third purpose is to provide a critical account of the regulatory regime governing the availability of gaming machines as the background against which the Responsible Gambling Trust’s other commissioned contextual papers may be read.The text falls into four sections:An overview of the regulation of machines under the Gaming Act 1968 and of the reasons underlying the structure of the new regimeA summary of the overall regulatory structure of the 2005 ActA descriptive account of the 2005 Act’s regulation of machinespreliminarycommon core definitional features of a ‘gaming machine’the categories of gaming machinesgaming machine licences and permitsconditions and standards for their use4.Some concluding comments on how these arrangements have shaped both the commercial availability of gaming machines and the debate about how the interests of operators and of players can be accommodated

scholarly journals Gambling Data and Modalities of Interaction for Responsible Online Gambling: A Qualitative Study

2020 ◽  
Vol 44 ◽  
Author(s):  
George Drosatos ◽  
Emily Arden-Close ◽  
Elvira Bolat ◽  
Raian Ali
Keyword(s):  
Responsible Gambling ◽  
Tobacco Consumption ◽  
Online Gambling ◽  
Persuasive Messages ◽  
Multiple Stakeholders ◽  
Consommation D’Alcool ◽  
Online Addiction ◽  
Limit Setting ◽  
Personal Context ◽  
Additional Support

Online gambling, as opposed to land-based gambling and other mediums of problematic and addictive behaviour such as alcohol and tobacco consumption, offers unprecedented opportunities for monitoring and understanding users’ behaviour in real-time. It also provides the ability to adapt persuasive messages and interactions that would fit the gamblers usage and personal context. These features open a new avenue for research on the monitoring and interactive utilization of gambling behavioural data. In this paper, we explore the range of data and modalities of interaction which can facilitate richer interactive persuasive interventions, and offer additional support to limit setting, with the ultimate aim of aiding gamblers, who gamble at low to moderate levels, to stay in control of their gambling experience. The exploration is based on our previous research on online addiction and interviews with experts (ne = 13) from different relevant multidisciplinary backgrounds and different points of view. We also interviewed gamblers (ng = 6) about their perception of the utilization of their data for aiding more conscious gambling. Directed at multiple stakeholders, including the gambling software providers, compliance and responsible gambling personnel, as well as policymakers, this paper aims to provide a basis and a reference point for empowering future responsible gambling socio-technical tools through the capture and utilization of relevant online gambling behavioural data.RésuméLe jeu en ligne, contrairement aux formes de jeu hors ligne et à d’autres types de comportements problématiques et de dépendance comme la consommation d’alcool et de tabac, offre des possibilités sans précédent de surveillance et de compréhension du comportement des utilisateurs en temps réel, ainsi que la capacité d’adapter des messages persuasifs et des interactions adaptées à l’utilisation des joueurs et au contexte personnel. Cela ouvre une nouvelle voie pour la recherche sur la surveillance et l’utilisation interactive des données comportementales relatives au jeu. Dans cet article, nous explorons à cette fin la gamme de données et les modalités d’interaction qui peuvent faciliter des interventions persuasives interactives plus riches et permettre un soutien accrû pour l’établissement de limites, dans le but ultime d’aider les joueurs de niveaux faibles à modérés à demeurer en contrôle de leur expérience de jeu. L’exploration est basée sur nos recherches antérieures sur la dépendance en ligne et sur des entretiens avec des experts (ne = 13) issus de différents contextes multidisciplinaires pertinents et ayant différents points de vue. Nous avons également interrogé des joueurs (ng = 6) à propos de leur perception de l’utilisation de leurs données pour contribuer à un jeu plus conscient. Ce document vise à fournir une base et un point de référence pour l’autonomisation de futurs outils socio-techniques du jeu responsable grâce à la saisie et l’utilisation de données pertinentes sur les comportements de jeu en ligne, et il est destiné à de multiples parties prenantes, notamment des fournisseurs de logiciels de jeu, du personnel de conformité et de jeu responsable ainsi que des décideurs.

scholarly journals Studying Gambling Behaviors and Responsible Gambling Tools in a Simulated Online Casino Integrated With Amazon Mechanical Turk: Development and Initial Validation of Survey Data and Platform Mechanics of the Frescati Online Research Casino

2021 ◽  
Vol 11 ◽  
Author(s):  
Philip Lindner ◽  
Jonas Ramnerö ◽  
Ekaterina Ivanova ◽  
Per Carlbring
Keyword(s):  
Survey Data ◽  
Real Life ◽  
Responsible Gambling ◽  
Mechanical Turk ◽  
Behavioral Data ◽  
Online Gambling ◽  
Amazon Mechanical Turk ◽  
Quality Data ◽  
Online Research ◽  
Game Mechanics

Introduction: Online gambling, popular among both problem and recreational gamblers, simultaneously entails both heightened addiction risks as well as unique opportunities for prevention and intervention. There is a need to bridge the growing literature on learning and extinction mechanisms of gambling behavior, with account tracking studies using real-life gambling data. In this study, we describe the development and validation of the Frescati Online Research Casino (FORC): a simulated online casino where games, visual themes, outcome sizes, probabilities, and other variables of interest can be experimentally manipulated to conduct behavioral analytic studies and evaluate the efficacy of responsible gambling tools.Methods: FORC features an initial survey for self-reporting of gambling and gambling problems, along with several games resembling regular real-life casino games, designed to allow Pavlovian and instrumental learning. FORC was developed with maximum flexibility in mind, allowing detailed experiment specification by setting parameters using an online interface, including the display of messages. To allow convenient and rapid data collection from diverse samples, FORC is independently hosted yet integrated with the popular crowdsourcing platform Amazon Mechanical Turk through a reimbursement key mechanism. To validate the survey data quality and game mechanics of FORC, n = 101 participants were recruited, who answered an questionnaire on gambling habits and problems, then played both slot machine and card-draw type games. Questionnaire and trial-by-trial behavioral data were analyzed using standard psychometric tests, and outcome distribution modeling.Results: The expected associations among variables in the introductory questionnaire were found along with good psychometric properties, suggestive of good quality data. Only 6% of participants provided seemingly poor behavioral data. Game mechanics worked as intended: gambling outcomes showed the expected pattern of random sampling with replacement and were normally distributed around the set percentages, while balances developed according to the set return to player rate.Conclusions: FORC appears to be a valid paradigm for simulating online gambling and for collecting survey and behavioral data, offering a valuable compromise between stringent experimental paradigms with lower external validity, and real-world gambling account tracking data with lower internal validity.

scholarly journals Responsible gambling in practice: A case study of views and practices of Swedish oriented gambling companies

2018 ◽  
Vol 36 (2) ◽  
pp. 91-107 ◽  
Author(s):  
David Forsström ◽  
Jenny Cisneros Örnberg
Keyword(s):  
Problem Gambling ◽  
Informed Choice ◽  
Major Change ◽  
Responsible Gambling ◽  
Active Role ◽  
Online Gambling ◽  
Future Research ◽  
Structured Interviews ◽  
Protection Measures ◽  
Gambling Market

The Swedish gambling market faces a major change in legislation that will allow foreign-based companies to apply for a gambling licence in Sweden. A key element in the new legislation are consumer protection measures. The Swedish gambling market is currently divided between licensed companies and non-Swedish-based companies providing online gambling services without a licence in Sweden. How these companies view their responsibility for preventing gambling-related harm and how prepared they are for the new regulations are important questions regarding the new Swedish gambling market. Aims: To compare and analyse the views and practices on problem gambling and responsible gambling (RG) measures among licensed and unlicensed gambling companies on the Swedish market. Design/Methods/Data: Eleven semi-structured interviews were carried out with responsible gambling managers who are members of either of the two Swedish industry associations. Content analysis was used to analyse the interviews. Results: Non-licensed companies have implemented behaviour tracking and monitoring of gamblers in a more extensive way than licensed companies. Both the licensed and the unlicensed companies conceptualise problem gambling in a similar manner and rely on informed choice in preventing gamblers from developing problems, seemingly arguing that offering responsible gambling measures on their website is enough. Conclusions: There are several similarities in how the two types of companies define problem gambling and responsible gambling. Both groups lack a critical perspective when discussing RG. There is a need for companies not only to provide RG measures, but to take an active role in preventing harm among gamblers. Future research should focus on exploring how companies work with RG after the legislative change.

Characteristics and risk factorsof gambling disorder as basisfor responsible gambling strategies

2018 ◽  
Vol 64 (5-6) ◽  
pp. 247-256 ◽  
Author(s):  
Anja Kräplin ◽  
Anna E. Goudriaan
Keyword(s):  
Risk Factors ◽  
At Risk ◽  
Gambling Disorder ◽  
Responsible Gambling ◽  
Risk Groups ◽  
Online Gambling ◽  
Gambling Intensity ◽  
Common Framework ◽  
Low Prevalence ◽  
Important Basis

Abstract. Aims: To provide an overview of characteristics and risk factors of gambling disorder (GD) in order to systematically identify corresponding targets for responsible gambling strategies. Methods: We conducted a literature review on the concept and characteristics of GD and on the correlates and risk factors for GD. Results and conclusions: GD is characterized by low prevalence rates, but detrimental individual and public health consequences. Responsible gambling strategies therefore need to provide transparent and safe gambling for the majority of gamblers and strategies for early identification, intervention, and harm reduction for the minority of individuals at risk for GD. As individuals at risk for GD are characterized by multiple correlates and risk factors, a multifaceted array of strategies is required. Individual and environmental risk factors provide an important basis for responsible gambling strategies, for instance, which specific high-risk groups (e. g., youth) or gambling behaviours (e. g., high gambling intensity) need to be targeted. As there is no evidence for risk-free gambling, all land-based and online gambling segments should be regulated and controlled within a common framework. Within this process, scientists, practitioners, and stakeholders need to collaborate and translational efforts are required.

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