Consumer acceptance of product–service systems as alternative satisfiers of consumer needs for sustainable development

2021 ◽  
Author(s):  
Kee Ok Kim ◽  
Hyesun Hwang
Keyword(s):  
Sustainable Development ◽  
Service Systems ◽  
Consumer Acceptance ◽  
Product Service ◽  
Product Service Systems

scholarly journals Consumer Acceptance and Value in Use-Oriented Product-Service Systems: Lessons from Swedish Consumer Goods Companies

2020 ◽  
Vol 12 (19) ◽  
pp. 8079 ◽  
Author(s):  
Daniel Borg ◽  
Oksana Mont ◽  
Heather Schoonover
Keyword(s):  
Consumer Goods ◽  
Business Models ◽  
Service Systems ◽  
Consumer Acceptance ◽  
Promising Alternative ◽  
Product Service ◽  
Production And Consumption ◽  
Different Dimensions ◽  
Product Service Systems ◽  
Potential Use

In order to make our production and consumption systems more sustainable, there is a need to further explore and support novel business models with higher sustainability potential. Use-oriented product-service systems (u-PSS) are considered a promising alternative to traditional ownership-based business models, as they may result in lower environmental impacts. The presence of u-PSS in consumer goods markets, however, is still small. This is due in part to the nature of the products and lack of consumer acceptance of u-PSS. Lately, however, companies in Sweden have begun offering u-PSS for consumer goods, thereby challenging earlier findings. Understanding about how companies encourage consumers to select u-PSS over ownership-based options is still lacking. We investigate this question by conducting interviews with and analysing websites and publicly available company reports of seven Swedish companies from three consumer goods sectors: clothing, eyewear and furniture. We found that, while consumer barriers to u-PSS found in previous studies—uncertainty and trust, economics and costs and desire to own—persist, tailoring elements of u-PSS business models to different markets, sectors and consumer segments can help address these barriers and ensure u-PSS resonate with consumers. The study also applies the concept of consumer perceived value to show how emphasising different dimensions of value—financial, functional, emotional and social—provided by u-PSS may help increase their acceptance and adoption.

scholarly journals Making Ours Mine: Increasing Consumer Acceptance of Access-Based PSS through Temporary Product Customisation

2019 ◽  
Vol 11 (1) ◽  
pp. 274 ◽  
Author(s):  
Vivian S. C. Tunn ◽  
Richard Fokker ◽  
Koen A. Luijkx ◽  
Silke A. M. De Jong ◽  
Jan P. L. Schoormans
Keyword(s):  
Product Design ◽  
Service Systems ◽  
Consumer Acceptance ◽  
Design Experiment ◽  
Consumer Market ◽  
Group Design ◽  
Product Service ◽  
Product Personality ◽  
The Impact ◽  
Product Service Systems

Access-based product-service systems (AB-PSS) have the potential to lower environmental impacts. Currently, a lack of consumer acceptance and, consequently, low adoption levels of AB-PSS are challenges preventing the realisation of their sustainability potential. This study proposes temporary product customisation to lower barriers for the acceptance of AB-PSS. We investigated whether customisation through modifying the appearance of an easily changeable attribute of a typical product, and thereby changing the product personality, could improve consumer acceptance while limiting the impact on sustainability. To explore this, a 3 × 1 between-group design experiment was conducted with consumers who are familiar with offerings similar to the AB-PSS we tested. The results indicate that respondents have a strong preference, as is widely recognised, for typical products in an AB-PSS. Infusing meaning and intangible value into accessed products through customisation can simultaneously lead to wider acceptance in the market and individual consumers’ satisfaction. Our findings confirm that consumer acceptance increases if a product fulfils intangible needs along with functionality needs. The results can be used to think about new ways in which product design can enhance the diffusion of AB-PSS in the consumer market.

scholarly journals Product-Service Systems and Sustainability: Analysing the Environmental Impacts of Rental Clothing

2021 ◽  
Vol 13 (4) ◽  
pp. 2118
Author(s):  
Emma Johnson ◽  
Andrius Plepys
Keyword(s):  
Environmental Impacts ◽  
Business Models ◽  
Service Systems ◽  
Environmental Benefits ◽  
Fast Fashion ◽  
Product Service ◽  
Potential Impact ◽  
Environmental Savings ◽  
Product Service Systems

Business models like product-service systems (PSSs) often recognise different sustainability goals and are seen as solutions for the impacts of consumption and fast fashion, but there is a lack of evidence supporting the environmental claims of such business models for clothing. The research aimed to understand if rental clothing business models such as PSSs have the environmental benefits often purported by quantifying the environmental impacts of rental formal dresses in a life-cycle assessment (LCA) in a case study in Stockholm, Sweden. The effects of varying consumer behaviour on the potential impact of a PSS vs. linear business model are explored through three functional units and 14 consumption scenarios. How users decide to engage with clothing PSSs dictates the environmental savings potential that a PSS can have, as shown in how many times consumers wear garments, how they use rental to substitute their purchasing or use needs, as well as how consumers travel to rental store locations.

scholarly journals Exploring barriers to implementing product-service systems for home furnishings

2021 ◽  
Vol 295 ◽  
pp. 126286
Author(s):  
Heather A. Schoonover ◽  
Oksana Mont ◽  
Matthias Lehner
Keyword(s):  
Service Systems ◽  
Home Furnishings ◽  
Product Service ◽  
Product Service Systems
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