Journal of Service Science
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19
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Published By Springer-Verlag

2092-5204, 2005-3274
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A literature review of service research since 1993

2010 ◽  
Vol 2 (2) ◽  
pp. 173-212 ◽  
Author(s):  
Salim Moussa ◽  
Mourad Touzani
Keyword(s):  
Literature Review ◽  
Service Research

The effect of standardization and customization on service satisfaction

2010 ◽  
Vol 2 (1) ◽  
pp. 1-23 ◽  
Author(s):  
Guangping Wang ◽  
Jianling Wang ◽  
Xiaoqin Ma ◽  
Robin G. Qiu
Keyword(s):  
Service Satisfaction

Research on the attitudes of consumers and workers towards customer misbehaviors

2010 ◽  
Vol 2 (1) ◽  
pp. 55-80 ◽  
Author(s):  
Feride Bahar Isin ◽  
Hakan Altintas ◽  
Fusun Cinar Altintas

BHive: A reference framework for business-driven service design and management

2010 ◽  
Vol 2 (1) ◽  
pp. 81-110 ◽  
Author(s):  
G. R. Gangadharan ◽  
Paul Oude Luttighuis
Keyword(s):  
Service Design ◽  
Reference Framework

A proposed methodology for U-City Service development: Service reusability perspective

2010 ◽  
Vol 2 (1) ◽  
pp. 111-126 ◽  
Author(s):  
Hyun-Young Park ◽  
Jong-Sung Park ◽  
Jung-In Yang ◽  
Jung-Hoon Lee
Keyword(s):  
Service Development ◽  
Development Service

An application of human performance technology: A case study at LG CNS

2009 ◽  
Vol 1 (2) ◽  
pp. 211-225 ◽  
Author(s):  
Chang-Kuk Ahn ◽  
Cheong-woon Kang ◽  
Jai-Hyoung Park ◽  
Seong Taek Rim
Keyword(s):  
Human Performance ◽  
Human Performance Technology ◽  
Performance Technology
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