How to Manage the IT Help Desk
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30

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Published By Routledge

9780080495309

Latest Documents Most Cited Documents Contributed Authors Related Sources Related Keywords

Knowledge

How to Manage the IT Help Desk ◽

10.4324/9780080495309-37 ◽

2012 ◽

pp. 306-313

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Support from outside

How to Manage the IT Help Desk ◽

10.4324/9780080495309-27 ◽

2012 ◽

pp. 208-217

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Service level agreements

How to Manage the IT Help Desk ◽

10.4324/9780080495309-26 ◽

2012 ◽

pp. 192-207

Keyword(s):

Service Level ◽

Service Level Agreements

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Analysing service needs

How to Manage the IT Help Desk ◽

10.4324/9780080495309-23 ◽

2012 ◽

pp. 155-167

Keyword(s):

Service Needs

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Marketing the support department

How to Manage the IT Help Desk ◽

10.4324/9780080495309-21 ◽

2012 ◽

pp. 148-152

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Customer service in IT support

How to Manage the IT Help Desk ◽

10.4324/9780080495309-19 ◽

2012 ◽

pp. 133-143

Keyword(s):

Customer Service ◽

It Support

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What do they want?

How to Manage the IT Help Desk ◽

10.4324/9780080495309-16 ◽

2012 ◽

pp. 98-108

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Support functions

How to Manage the IT Help Desk ◽

10.4324/9780080495309-13 ◽

2012 ◽

pp. 83-86

Keyword(s):

Support Functions

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Support as an IT function

How to Manage the IT Help Desk ◽

10.4324/9780080495309-10 ◽

2012 ◽

pp. 34-43

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Staffing and structure

How to Manage the IT Help Desk ◽

10.4324/9780080495309-42 ◽

2012 ◽

pp. 351-359

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