Gower Handbook of Call and Contact Centre Management
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Published By Routledge

9781315253879

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163Standards, Processes and Outsourcing

Gower Handbook of Call and Contact Centre Management ◽

10.4324/9781315253879-27 ◽

2018 ◽

pp. 163-237

Author(s):

MISSING-VALUE MISSING-VALUE

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1The Business Plan

Gower Handbook of Call and Contact Centre Management ◽

10.4324/9781315253879-1 ◽

2018 ◽

pp. 1-41

Author(s):

MISSING-VALUE MISSING-VALUE

Keyword(s):

Business Plan

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287The Future

Gower Handbook of Call and Contact Centre Management ◽

10.4324/9781315253879-39 ◽

2018 ◽

pp. 287-317

Author(s):

MISSING-VALUE MISSING-VALUE

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43The People Factor

Gower Handbook of Call and Contact Centre Management ◽

10.4324/9781315253879-7 ◽

2018 ◽

pp. 43-122

Author(s):

MISSING-VALUE MISSING-VALUE

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123Contact Centre Technology

Gower Handbook of Call and Contact Centre Management ◽

10.4324/9781315253879-16 ◽

2018 ◽

pp. 123-162

Author(s):

MISSING-VALUE MISSING-VALUE

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239Building Profitable Customer Relationships

Gower Handbook of Call and Contact Centre Management ◽

10.4324/9781315253879-34 ◽

2018 ◽

pp. 239-286

Author(s):

MISSING-VALUE MISSING-VALUE

Keyword(s):

Customer Relationships

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High-Impact Telemarketing

Gower Handbook of Call and Contact Centre Management ◽

10.4324/9781315253879-37 ◽

2017 ◽

pp. 256-264

Author(s):

Fabienne Tyler

Keyword(s):

High Impact

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Quality Monitoring and Service Improvement

Gower Handbook of Call and Contact Centre Management ◽

10.4324/9781315253879-32 ◽

2017 ◽

pp. 210-213

Author(s):

Costas Johnson

Keyword(s):

Quality Monitoring ◽

Service Improvement

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Workforce Management Process

Gower Handbook of Call and Contact Centre Management ◽

10.4324/9781315253879-30 ◽

2017 ◽

pp. 182-200

Author(s):

Simon Priestley

Keyword(s):

Management Process ◽

Workforce Management

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Developing Customer-Centric Processes

Gower Handbook of Call and Contact Centre Management ◽

10.4324/9781315253879-29 ◽

2017 ◽

pp. 169-181

Author(s):

Stephen Parry

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Gower Handbook of Call and Contact Centre ManagementLatest Publications

TOTAL DOCUMENTS

H-INDEX

Published By Routledge

163Standards, Processes and Outsourcing

1The Business Plan

287The Future

43The People Factor

123Contact Centre Technology

239Building Profitable Customer Relationships

High-Impact Telemarketing

Quality Monitoring and Service Improvement

Workforce Management Process

Developing Customer-Centric Processes

Gower Handbook of Call and Contact Centre Management
Latest Publications