Service Intelligence and Service Science
Latest Publications


TOTAL DOCUMENTS

14
(FIVE YEARS 0)

H-INDEX

2
(FIVE YEARS 0)

Published By IGI Global

9781615208197, 9781615208203

Author(s):  
Nadine Blinn ◽  
Markus Nüttgens ◽  
Thorsten Dollmann ◽  
Oliver Thomas ◽  
Peter Loos ◽  
...  

As technical products become more complex, the related technical customer services also do. The required information to accomplish technical customer services are dynamic, complex and at the same time business critical for the success of the services. This chapter deals with the process-oriented integration of product development and service documentation for the support of technical customer services (TCS) in machine and plant construction, illustrated on the example of the heating, air conditioning and sanitary engineering (HAS) branch. Both using mobile application systems and creating a product service system can increase the efficiency of procedures in service provision. The development and provision of the product service system calls for an interdisciplinary perspective. The problem, as well as the solution on the basis of hybrid added value, the structure of the product service system, the IT-concept and the implementation of the service process modeling will be discussed in detail in this article. In conclusion, the concept presented here will be explained in a practical use case.


Author(s):  
Liu Wenyin ◽  
An Liu ◽  
Qing Li ◽  
Liusheng Huang

A new business—insurance on business Web services—is proposed. As more and more Web services will be developed to fulfill the ever increasing needs of e-Business, the e-marketplace for Web services will soon be established. However, the qualities of these business Web services are unknown without real experiences and users can hardly make decisions on service selection. We propose that insurance can help build trust in the market of Web services. In this chapter, we propose three insurance models for business Web services and enabling technologies, including quality description, reputation scheme, transaction analysis, etc. We believe that the insurance of business Web services will help service competition and hence boost the development of more and more business Web services, and the software industry at large.


Author(s):  
Li Li ◽  
Chengfei Liu ◽  
Xiaohui Zhao ◽  
Junhu Wang

Web services have become a dominating technology for business integration. For operation reliability and robustness, transactional support is an important issue for Web service system design and development. Yet, most existing Web services protocols, like WS-BPEL which sticks to the compensation-based recovery strategy, only provide very limited supports for Web services in certain circumstances. As Web service systems are scaling up, more advanced transactional supports beyond traditional compensation-based solutions are required to catch up with the increasing complexity of composite Web services. This chapter looks into the problem of transactional support for composing and scheduling those Web services that may have different transactional properties. The transactional properties of workflow constructs, which are fundamental to the composition of Web services, are thoroughly investigated. The concept of connection point is introduced to derive the transactional properties of composite Web services. The scheduling issue of composite Web services is also discussed.


Author(s):  
Sietse Overbeek ◽  
Marijn Janssen ◽  
Patrick van Bommel

Public organizations are moving away from their practice to supply common, non-electronic services by becoming more demand-driven and orientating on e-service delivery. The services that can be offered by such organizations are fragmented due to constitutional, legal, and jurisdictional limitations. Integrated service delivery can facilitate the process to let public organizations offer a collective bundle of electronic services to meet complex client demands. The main concepts for integrated service delivery are studied in this chapter and relationships, relational constraints, and interdependencies between the main concepts for integrated service delivery have been determined. This has been done by developing an ontology for integrated service delivery that is based on studying public domain knowledge from different viewpoints. The ontology can enable support for organizations that wish to participate in integrated service delivery processes and monitor the execution of services.


Author(s):  
Juhnyoung Lee ◽  
Rama Akkiraju ◽  
Chun Hua Tian ◽  
Shun Jiang ◽  
Rong Zeng Cao ◽  
...  

Business transformation is a key management initiative that attempts to align people, process and technology of an enterprise more closely with its business strategy and vision (Lee, 2005). Business transformation is an essential part of the competitive business cycle. Existing consulting methods and tools do not address issues such as scalability of methodology, data and knowledge management, method enforcement, asset reuse and governance, consolidated views of upstream and downstream analyses well, to name a few. This paper presents Business Transformation Workbench which is a practitioner’s tool for business transformation addressing these problems. It implements a methodical approach that was devised to analyze business transformation opportunities and make business cases for transformation initiatives and thereby provides decision-support to the consultants. The Business Transformation Workbench builds on a component-based model of a business and offers a consolidated view into clients’ operations, organization, staffing, processes and IT. It provides an intuitive way to evaluate and understand various opportunities in staff and IT consolidation and process standardization. It embodies structured analytical models, both qualitative and quantitative, to enhance the consultants’ practices. The Business Transformation Workbench has been instantiated with data from finance management domain and applied to address a client situation as a case study. An alpha testing of the tool was conducted with about dozen practitioners. The feedback has been encouraging. 90% of the consultants who tested the BT Workbench tool felt that the tool would help them do a better job during a client engagement. The tool is currently being piloted with customer engagements in a large IT consulting organization.


Author(s):  
Yong Zhang ◽  
Shijun Liu ◽  
Yuchang Jiao ◽  
Yuqing Sun

Interoperability is an important issue in the supply chain management (SCM) systems that highly influence the productivity, especially in such complex automobile domain that many supplies take part in the activities and requirements are dynamically changed according to the market. In order to keep ahead in the competitive market, each enterprise in the supply chain should keep efficient interoperability with its partners. However, it is difficult for all of them to update their SCM systems in real time for collaboration especially for some small suppliers due to the expensive maintenance and complex technologies. In this paper, we propose a service-oriented approach to solve the above problem by providing an integrated platform, where interoperability is considered as utility-like capability and delivered in the form of Software as a Service (SaaS). Each enterprise in a supply chain could establish the interoperation activities with other partners in this platform and thus they could efficiently collaborate. We illustrate in detail how two SaaS-typed applications interact with each other.


Author(s):  
Vladimir Tosic ◽  
Rasangi Pumudu Karunaratne ◽  
Qinghua Lu

Specification of monitored context properties and their influence on operation of service-oriented systems and on management activities is a prerequisite for context-sensitive operation. We researched context specification for a management system performing various management activities and potentially used by mobile service-oriented systems. Due to the similarities between processing and use of context properties and processing and use of quality of service (QoS) metrics, we decided to model context properties analogously to QoS metrics. We built our solutions for specification of context properties and related management activities into two languages: the Web Service Offerings Language (WSOL) and WS-Policy4MASC, the latter of which is the focus of this book chapter. WS-Policy4MASC is a powerful extension of the industrial standard Web Services Policy Framework (WS-Policy) with constructs for specification of information necessary for run-time policy-driven management. The presented constructs related to context increase usefulness of WS-Policy4MASC for management of mobile service-oriented systems.


Author(s):  
Edward Hung

There has been a large amount of research work done on mining on relational databases that store data in exact values. However, in many real-life applications such as those commonly used in service industry, the raw data are usually uncertain when they are collected or produced. Sources of uncertain data include readings from sensors (such as RFID tagged in products in retail stores), classification results (e.g., identities of products or customers) of image processing using statistical classifiers, results from predictive programs used for stock market or targeted marketing as well as predictive churn model in customer relationship management. However, since traditional databases only store exact values, uncertain data are usually transformed into exact data by, for example, taking the mean value (for quantitative attributes) or by taking the value with the highest frequency or possibility. The shortcomings are obvious: (1) by approximating the uncertain source data values, the results from the mining tasks will also be approximate and may be wrong; (2) useful probabilistic information may be omitted from the results. Research on probabilistic databases began in 1980s. While there has been a great deal of work on supporting uncertainty in databases, there is increasing work on mining on such uncertain data. By classifying uncertain data into different categories, a framework is proposed to develop different probabilistic data mining techniques that can be applied directly on uncertain data in order to produce results that preserve the accuracy. In this chapter, we introduce the framework with a scheme to categorize uncertain data with different properties. We also propose a variety of definitions and approaches for different mining tasks on uncertain data with different properties. The advances in data mining application in this aspect are expected to improve the quality of services provided in various service industries.


Author(s):  
Rolv Bræk ◽  
Humberto Nicolás Castejón ◽  
Hien Nam Le ◽  
Judith E. Y. Rossebø

This chapter addresses concepts and methods to support dynamic composition of situated services. We focus mainly on service modelling and service design for execution environments that can support dynamic composition of situated services. In our approach, services are modelled using UML 2.x collaborations that are mapped to parts of a UML 2.x design model. Services are also associated with situations, that is, sets of properties that characterise the executing environment of the service. A policy-driven mechanism is proposed to enhance the service composition process. The policy model takes into account context situations and user preferences that can impact the performance and functionalities of the composed services. Within a given situation, executable services are identified and service composition policies used to determine their execution order. We demonstrate the approach using a multi-media over IP service that takes into account security requirements, monitored threat levels, user locations and preferences.


Author(s):  
Masaya Yoshikawa

Recently, car navigation systems that support safe and comfortable driving have been used widely. This chapter proposes a new car navigation system which enables the provision of the following three services: (1) the route search service including unspecified stopover points, (2) the route search service for traveling through sightseeing spots and considering sightseeing time, and (3) the quick response using dedicated hardware. Moreover, the proposed car navigation system is implemented on a field programmable gate array, and its validity is verified by several evaluative experiments using actual map information.


Sign in / Sign up

Export Citation Format

Share Document