Managing Customer Experiences in an Omnichannel World: Melody of Online and Offline Environments in the Customer Journey
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Published By Emerald Publishing Limited

9781800433892, 9781800433885

Latest Documents Most Cited Documents Contributed Authors Related Sources Related Keywords

Application and Integration of Omnichannel Decisions to Customer Relationship Management

Managing Customer Experiences in an Omnichannel World: Melody of Online and Offline Environments in the Customer Journey ◽

10.1108/978-1-80043-388-520201013 ◽

2020 ◽

pp. 153-176

Author(s):

Ozan Karacali ◽

Gulberk Gultekin Salman

Keyword(s):

Customer Relationship Management ◽

Relationship Management ◽

Customer Relationship

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How Robotic Process Automation is Revolutionizing the Banking Sector

Managing Customer Experiences in an Omnichannel World: Melody of Online and Offline Environments in the Customer Journey ◽

10.1108/978-1-80043-388-520201020 ◽

2020 ◽

pp. 271-286

Author(s):

Anita Maček ◽

Michael Murg ◽

Živa Veingerl Čič

Keyword(s):

Banking Sector ◽

Process Automation ◽

Robotic Process Automation

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Omni-Channel Strategy in the Framework of the Search Engines

Managing Customer Experiences in an Omnichannel World: Melody of Online and Offline Environments in the Customer Journey ◽

10.1108/978-1-80043-388-520201017 ◽

2020 ◽

pp. 211-232

Author(s):

Beyza Gultekin ◽

Sabri Erdem

Keyword(s):

Search Engines ◽

Channel Strategy

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Index

Managing Customer Experiences in an Omnichannel World: Melody of Online and Offline Environments in the Customer Journey ◽

10.1108/978-1-80043-388-520201023 ◽

2020 ◽

pp. 321-332

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Integrating Different Channels: Showrooming and Webrooming – Evolution of Online Channels

Managing Customer Experiences in an Omnichannel World: Melody of Online and Offline Environments in the Customer Journey ◽

10.1108/978-1-80043-388-520201016 ◽

2020 ◽

pp. 197-210

Author(s):

Elif Türk

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The Melody of Omnichannel Customer Experience Management (OCCEM)

Managing Customer Experiences in an Omnichannel World: Melody of Online and Offline Environments in the Customer Journey ◽

10.1108/978-1-80043-388-520201002 ◽

2020 ◽

pp. 1-10

Author(s):

Taşkın Dirsehan ◽

Meltem Çelik Dirsehan

Keyword(s):

Customer Experience ◽

Customer Experience Management

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The Hybrid Shopping Mile and Its Orbital Customer Journey Mapping

Managing Customer Experiences in an Omnichannel World: Melody of Online and Offline Environments in the Customer Journey ◽

10.1108/978-1-80043-388-520201012 ◽

2020 ◽

pp. 133-152

Author(s):

Zeynep Bilgin-Wührer ◽

Gerhard A. Wührer

Keyword(s):

Customer Journey

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Prelims

Managing Customer Experiences in an Omnichannel World: Melody of Online and Offline Environments in the Customer Journey ◽

10.1108/978-1-80043-388-520201001 ◽

2020 ◽

pp. i-x

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Customer Experience Management in Omnichannel Retailing

Managing Customer Experiences in an Omnichannel World: Melody of Online and Offline Environments in the Customer Journey ◽

10.1108/978-1-80043-388-520201009 ◽

2020 ◽

pp. 97-113

Author(s):

K. Ilgın Çakiroğlu ◽

Özgür Çengel

Keyword(s):

Customer Experience ◽

Customer Experience Management

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Customer Preferences of Multichannel Operations in the Context of Omnichannel World

Managing Customer Experiences in an Omnichannel World: Melody of Online and Offline Environments in the Customer Journey ◽

10.1108/978-1-80043-388-520201006 ◽

2020 ◽

pp. 43-54

Author(s):

M. Yaman Öztek ◽

Özgür Çengel

Keyword(s):

Customer Preferences

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Managing Customer Experiences in an Omnichannel World: Melody of Online and Offline Environments in the Customer JourneyLatest Publications

TOTAL DOCUMENTS

H-INDEX

Published By Emerald Publishing Limited

Application and Integration of Omnichannel Decisions to Customer Relationship Management

How Robotic Process Automation is Revolutionizing the Banking Sector

Omni-Channel Strategy in the Framework of the Search Engines

Index

Integrating Different Channels: Showrooming and Webrooming – Evolution of Online Channels

The Melody of Omnichannel Customer Experience Management (OCCEM)

The Hybrid Shopping Mile and Its Orbital Customer Journey Mapping

Prelims

Customer Experience Management in Omnichannel Retailing

Customer Preferences of Multichannel Operations in the Context of Omnichannel World

Managing Customer Experiences in an Omnichannel World: Melody of Online and Offline Environments in the Customer Journey
Latest Publications