Service Quality Management in Hospitality, Tourism, and Leisure
Latest Publications

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Published By Routledge

9780203047965

Latest Documents Most Cited Documents Contributed Authors Related Sources Related Keywords

Unique Characteristics of Tourism, Hospitality, and Leisure Services

Service Quality Management in Hospitality, Tourism, and Leisure ◽

10.4324/9780203047965-7 ◽

2013 ◽

pp. 33-68

Keyword(s):

Leisure Services

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Cross-Cultural Issues in Service Quality

Service Quality Management in Hospitality, Tourism, and Leisure ◽

10.4324/9780203047965-20 ◽

2013 ◽

pp. 287-298

Keyword(s):

Service Quality ◽

Cross Cultural ◽

Cultural Issues

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Approaches to Enhance Service Quality Orientation in the United Kingdom: The Role of the Public Sector

Service Quality Management in Hospitality, Tourism, and Leisure ◽

10.4324/9780203047965-13 ◽

2013 ◽

pp. 141-160

Keyword(s):

United Kingdom ◽

Public Sector ◽

Service Quality ◽

The Public ◽

The United Kingdom

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Concepts of Tourism, Hospitality, and Leisure Services

Service Quality Management in Hospitality, Tourism, and Leisure ◽

10.4324/9780203047965-6 ◽

2013 ◽

pp. 19-32

Keyword(s):

Leisure Services

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Delivering on Service: What Are the Questions and Challenges for Tomorrow's "Virtual University"?

Service Quality Management in Hospitality, Tourism, and Leisure ◽

10.4324/9780203047965-22 ◽

2013 ◽

pp. 315-336

Keyword(s):

Virtual University

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Technology and Its Impact on Service Quality

Service Quality Management in Hospitality, Tourism, and Leisure ◽

10.4324/9780203047965-21 ◽

2013 ◽

pp. 299-314

Keyword(s):

Service Quality

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Managing and Marketing Internal and External Relationships

Service Quality Management in Hospitality, Tourism, and Leisure ◽

10.4324/9780203047965-19 ◽

2013 ◽

pp. 273-286

Keyword(s):

External Relationships

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Empowering Service Personnel to Deliver Quality Service

Service Quality Management in Hospitality, Tourism, and Leisure ◽

10.4324/9780203047965-17 ◽

2013 ◽

pp. 241-256

Keyword(s):

Quality Service ◽

Service Personnel

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Managing Service Failure Through Recovery

Service Quality Management in Hospitality, Tourism, and Leisure ◽

10.4324/9780203047965-16 ◽

2013 ◽

pp. 211-240

Keyword(s):

Service Failure

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The Impact of People, Process, and Physical Evidence on Tourism, Hospitality, and Leisure Service Quality

Service Quality Management in Hospitality, Tourism, and Leisure ◽

10.4324/9780203047965-9 ◽

2013 ◽

pp. 85-102

Keyword(s):

Service Quality ◽

Physical Evidence ◽

The Impact

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Service Quality Management in Hospitality, Tourism, and LeisureLatest Publications

TOTAL DOCUMENTS

H-INDEX

Published By Routledge

Unique Characteristics of Tourism, Hospitality, and Leisure Services

Cross-Cultural Issues in Service Quality

Approaches to Enhance Service Quality Orientation in the United Kingdom: The Role of the Public Sector

Concepts of Tourism, Hospitality, and Leisure Services

Delivering on Service: What Are the Questions and Challenges for Tomorrow's "Virtual University"?

Technology and Its Impact on Service Quality

Managing and Marketing Internal and External Relationships

Empowering Service Personnel to Deliver Quality Service

Managing Service Failure Through Recovery

The Impact of People, Process, and Physical Evidence on Tourism, Hospitality, and Leisure Service Quality

Service Quality Management in Hospitality, Tourism, and Leisure
Latest Publications