Business Success Through Service Excellence
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Published By Elsevier

9780750660853

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Copyright

Business Success Through Service Excellence ◽

10.1016/b978-0-7506-6085-3.50001-2 ◽

2004 ◽

pp. iv-iv

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Operational effectiveness

Business Success Through Service Excellence ◽

10.1016/b978-0-7506-6085-3.50009-7 ◽

2004 ◽

pp. 39-64

Author(s):

M CLARK

Keyword(s):

Operational Effectiveness

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Customer intelligence

Business Success Through Service Excellence ◽

10.1016/b978-0-7506-6085-3.50008-5 ◽

2004 ◽

pp. 13-38

Author(s):

M CLARK

Keyword(s):

Customer Intelligence

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2003 Service Excellence Awards: Self-assessment questionnaire

Business Success Through Service Excellence ◽

10.1016/b978-0-7506-6085-3.50014-0 ◽

2004 ◽

pp. 161-189

Keyword(s):

Self Assessment ◽

Service Excellence ◽

Assessment Questionnaire

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Managing service excellence

Business Success Through Service Excellence ◽

10.1016/b978-0-7506-6085-3.50007-3 ◽

2004 ◽

pp. 1-12

Author(s):

M CLARK

Keyword(s):

Service Excellence

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Index

Business Success Through Service Excellence ◽

10.1016/b978-0-7506-6085-3.50015-2 ◽

2004 ◽

pp. 191-199

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Leadership and values

Business Success Through Service Excellence ◽

10.1016/b978-0-7506-6085-3.50011-5 ◽

2004 ◽

pp. 90-117

Author(s):

M CLARK

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Engaging people

Business Success Through Service Excellence ◽

10.1016/b978-0-7506-6085-3.50010-3 ◽

2004 ◽

pp. 65-89

Author(s):

M CLARK

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Acknowledgements

Business Success Through Service Excellence ◽

10.1016/b978-0-7506-6085-3.50005-x ◽

2004 ◽

pp. xiii-xiv

Author(s):

M CLARK

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Foreword

Business Success Through Service Excellence ◽

10.1016/b978-0-7506-6085-3.50004-8 ◽

2004 ◽

pp. ix-xi

Author(s):

B HADFIELD

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