Technology Mediated Service Encounters - Pragmatics & Beyond New Series
Latest Publications

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(FIVE YEARS 0)

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Published By John Benjamins Publishing Company

9789027202123, 9789027262998

Latest Documents Most Cited Documents Contributed Authors Related Sources Related Keywords

Chapter 7. Responding to bargaining moves in a digital era

Technology Mediated Service Encounters - Pragmatics & Beyond New Series ◽

10.1075/pbns.300.07pla ◽

2019 ◽

pp. 173-198 ◽

Cited By ~ 1

Author(s):

María Elena Placencia

Keyword(s):

Digital Era

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An introduction to technology mediated service encounters

Technology Mediated Service Encounters - Pragmatics & Beyond New Series ◽

10.1075/pbns.300.int ◽

2019 ◽

pp. 1-14 ◽

Cited By ~ 1

Author(s):

Pilar Garcés-Conejos Blitvich ◽

Lucía Fernández-Amaya ◽

María de la O Hernández-López

Keyword(s):

Service Encounters

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Chapter 9. Relational practices on commercial Facebook wall interactions

Technology Mediated Service Encounters - Pragmatics & Beyond New Series ◽

10.1075/pbns.300.09bou ◽

2019 ◽

pp. 223-244

Author(s):

Patricia Bou-Franch

Keyword(s):

Relational Practices ◽

Wall Interactions

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Chapter 8. Intensification in online consumer reviews

Technology Mediated Service Encounters - Pragmatics & Beyond New Series ◽

10.1075/pbns.300.08ren ◽

2019 ◽

pp. 199-222 ◽

Cited By ~ 1

Author(s):

Wei Ren

Keyword(s):

Consumer Reviews ◽

Online Consumer Reviews ◽

Online Consumer

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Chapter 4. Globalizing politeness?

Technology Mediated Service Encounters - Pragmatics & Beyond New Series ◽

10.1075/pbns.300.04hul ◽

2019 ◽

pp. 97-120

Author(s):

Anna Kristina Hultgren

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Chapter 6. Call centre service encounters

Technology Mediated Service Encounters - Pragmatics & Beyond New Series ◽

10.1075/pbns.300.06mug ◽

2019 ◽

pp. 145-170

Author(s):

Gerrard Mugford

Keyword(s):

Service Encounters ◽

Call Centre

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Chapter 3. Managing verbal and embodied conduct in telephone-mediated service encounters

Technology Mediated Service Encounters - Pragmatics & Beyond New Series ◽

10.1075/pbns.300.03mat ◽

2019 ◽

pp. 71-96 ◽

Cited By ~ 3

Author(s):

David Matthew Edmonds ◽

Ann Weatherall

Keyword(s):

Service Encounters

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Chapter 1. Language discordance and technological facilitation in health care service encounters

Technology Mediated Service Encounters - Pragmatics & Beyond New Series ◽

10.1075/pbns.300.01dew ◽

2019 ◽

pp. 17-44 ◽

Cited By ~ 2

Author(s):

July De Wilde ◽

Ellen Van Praet ◽

Yves Van Vaerenbergh

Keyword(s):

Health Care ◽

Care Service ◽

Health Care Service ◽

Service Encounters ◽

Language Discordance

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Chapter 2. Context and pragmatic meaning in telephone interpreting

Technology Mediated Service Encounters - Pragmatics & Beyond New Series ◽

10.1075/pbns.300.02laz ◽

2019 ◽

pp. 45-68

Author(s):

Raquel Lázaro Gutiérrez ◽

Gabriel Cabrera Méndez

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Chapter 5. Navigating commercial constraints in a service call

Technology Mediated Service Encounters - Pragmatics & Beyond New Series ◽

10.1075/pbns.300.05mar ◽

2019 ◽

pp. 121-144

Author(s):

Rosina Márquez Reiter

Keyword(s):

Service Call

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Technology Mediated Service Encounters - Pragmatics & Beyond New SeriesLatest Publications

TOTAL DOCUMENTS

H-INDEX

Published By John Benjamins Publishing Company

Chapter 7. Responding to bargaining moves in a digital era

An introduction to technology mediated service encounters

Chapter 9. Relational practices on commercial Facebook wall interactions

Chapter 8. Intensification in online consumer reviews

Chapter 4. Globalizing politeness?

Chapter 6. Call centre service encounters

Chapter 3. Managing verbal and embodied conduct in telephone-mediated service encounters

Chapter 1. Language discordance and technological facilitation in health care service encounters

Chapter 2. Context and pragmatic meaning in telephone interpreting

Chapter 5. Navigating commercial constraints in a service call

Technology Mediated Service Encounters - Pragmatics & Beyond New Series
Latest Publications