Advances in Services Marketing and Management
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28

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3

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Published By Elsevier

9780762301768

Latest Documents Most Cited Documents Contributed Authors Related Sources Related Keywords

Carry-over effects in the formation of satisfaction: The role of value in a hotel service delivery process

Advances in Services Marketing and Management ◽

10.1016/s1067-5671(97)06017-4 ◽

1997 ◽

pp. 61-77 ◽

Cited By ~ 7

Author(s):

Ko de Ruyter ◽

Jos Lemmink ◽

Martin Wetzels ◽

Jan Mattsson

Keyword(s):

Service Delivery ◽

Hotel Service ◽

Carry Over

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Dual competitive advantage for service firms

Advances in Services Marketing and Management ◽

10.1016/s1067-5671(97)06016-2 ◽

1997 ◽

pp. 23-59

Author(s):

Roger Hallowell

Keyword(s):

Competitive Advantage ◽

Service Firms

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“Management service quality” in a services marketing setting

Advances in Services Marketing and Management ◽

10.1016/s1067-5671(97)06009-5 ◽

1997 ◽

pp. xxii-xxiii

Author(s):

Deborah L. Cowles ◽

Tracy L. Tuten

Keyword(s):

Service Quality ◽

Services Marketing ◽

Management Service

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An historical analysis of marketing by service organizations: The case of pre-1930 banking in America

Advances in Services Marketing and Management ◽

10.1016/s1067-5671(97)06008-3 ◽

1997 ◽

pp. xxi-xxii

Author(s):

Richard Germain

Keyword(s):

Historical Analysis ◽

Service Organizations

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Carry-over effects in the formation of satisfaction: The role of value in a hotel service delivery process

Advances in Services Marketing and Management ◽

10.1016/s1067-5671(97)06006-x ◽

1997 ◽

pp. xix-xx ◽

Cited By ~ 2

Author(s):

Ko de Ruyter ◽

Jos Lemmink ◽

Martin Wetzels ◽

Jan Mattsson

Keyword(s):

Service Delivery ◽

Hotel Service ◽

Carry Over

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Managing creativity in services

Advances in Services Marketing and Management ◽

10.1016/s1067-5671(97)06025-3 ◽

1997 ◽

pp. 225-250

Author(s):

Ravi S Behara

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Operationalising the quality of internal support operations in service organisations

Advances in Services Marketing and Management ◽

10.1016/s1067-5671(97)06021-6 ◽

1997 ◽

pp. 147-170 ◽

Cited By ~ 1

Author(s):

Javier Reynoso ◽

Brian Moores

Keyword(s):

Internal Support

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“Management service quality” in a services marketing setting

Advances in Services Marketing and Management ◽

10.1016/s1067-5671(97)06020-4 ◽

1997 ◽

pp. 125-146

Author(s):

Deborah L Cowles ◽

Tracy L Tuten

Keyword(s):

Service Quality ◽

Services Marketing ◽

Management Service

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An historical analysis of marketing by service organizations: The case of pre-1930 banking in America

Advances in Services Marketing and Management ◽

10.1016/s1067-5671(97)06019-8 ◽

1997 ◽

pp. 101-123

Author(s):

Richard Germain

Keyword(s):

Historical Analysis ◽

Service Organizations

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The application of group technology principles to service operations: A case study

Advances in Services Marketing and Management ◽

10.1016/s1067-5671(97)06011-3 ◽

1997 ◽

pp. xxiv-xxv

Author(s):

Samia M. Siha ◽

Barbara Lutz

Keyword(s):

Group Technology ◽

Service Operations

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