Serviceology for Services - Communications in Computer and Information Science
Latest Publications

TOTAL DOCUMENTS

(FIVE YEARS 0)

H-INDEX

(FIVE YEARS 0)

Published By Springer Singapore

9789811531170, 9789811531187

Latest Documents Most Cited Documents Contributed Authors Related Sources Related Keywords

Differences in Customer Delight Rating Linked to Customer Actions in Japanese and Foreign Residents Using Restaurant Services in Japan

Serviceology for Services - Communications in Computer and Information Science ◽

10.1007/978-981-15-3118-7_9 ◽

2020 ◽

pp. 143-156

Author(s):

Hisashi Masuda

Keyword(s):

Customer Delight

Download Full-text

Models for Designing Excellent Service Through Co-creation Environment

Serviceology for Services - Communications in Computer and Information Science ◽

10.1007/978-981-15-3118-7_5 ◽

2020 ◽

pp. 73-83

Author(s):

Tatsunori Hara ◽

Satoko Tsuru ◽

Seiichi Yasui

Keyword(s):

Excellent Service

Download Full-text

“Omotenashi” Must Comprise Hospitality and Service

Serviceology for Services - Communications in Computer and Information Science ◽

10.1007/978-981-15-3118-7_3 ◽

2020 ◽

pp. 34-53

Author(s):

Tetsuo Kuboyama

Download Full-text

Cognitive Competencies of Front-Line Employees in the Hospitality Industry: The Concept of “Serving not to Serve”

Serviceology for Services - Communications in Computer and Information Science ◽

10.1007/978-981-15-3118-7_1 ◽

2020 ◽

pp. 3-19

Author(s):

Ryo Fukushima ◽

Bach Quang Ho ◽

Tatsunori Hara ◽

Jun Ota ◽

Rena Kawada ◽

...

Keyword(s):

Hospitality Industry ◽

Front Line ◽

Cognitive Competencies

Download Full-text

A Proposal for the Work Engagement Development Canvas Contributing to the Development of Work Engagement

Serviceology for Services - Communications in Computer and Information Science ◽

10.1007/978-981-15-3118-7_6 ◽

2020 ◽

pp. 84-105

Author(s):

Ami Hamamoto ◽

Nobuyuki Kobayashi ◽

Hirotaka Fujino ◽

Seiko Shirasaka

Keyword(s):

Work Engagement

Download Full-text

Analysis of Service Staff’s Observation on a Customer

Serviceology for Services - Communications in Computer and Information Science ◽

10.1007/978-981-15-3118-7_4 ◽

2020 ◽

pp. 54-69

Author(s):

Satoshi Shimada ◽

Eiko Hoshiyama

Download Full-text

Toward Service Process Improvement in Nursing-Care Services

Serviceology for Services - Communications in Computer and Information Science ◽

10.1007/978-981-15-3118-7_16 ◽

2020 ◽

pp. 253-265

Author(s):

Hiroyasu Miwa ◽

Kentaro Watanabe

Keyword(s):

Process Improvement ◽

Nursing Care ◽

Service Process ◽

Care Services

Download Full-text

Service Ecosystem Design Using Social Modeling to Incorporate Customers’ Behavioral Logic

Serviceology for Services - Communications in Computer and Information Science ◽

10.1007/978-981-15-3118-7_14 ◽

2020 ◽

pp. 217-234

Author(s):

Masafumi Hamano ◽

Bach Q. Ho ◽

Tatsunori Hara ◽

Jun Ota

Keyword(s):

Social Modeling ◽

Service Ecosystem

Download Full-text

Holistic Measurement Approach of Customer Experiences – Findings from a Japanese New Car Buyer Study

Serviceology for Services - Communications in Computer and Information Science ◽

10.1007/978-981-15-3118-7_13 ◽

2020 ◽

pp. 203-216

Author(s):

David Marutschke ◽

Ted Gournelos

Keyword(s):

Measurement Approach

Download Full-text

Conceptualization of a Smart Service Platform for Last Mile Logistics

Serviceology for Services - Communications in Computer and Information Science ◽

10.1007/978-981-15-3118-7_11 ◽

2020 ◽

pp. 175-184

Author(s):

Michael Glöckner ◽

Luise Pufahl ◽

Bogdan Franczyk ◽

Mathias Weske ◽

André Ludwig

Keyword(s):

Service Platform ◽

Last Mile ◽

Smart Service

Download Full-text

Serviceology for Services - Communications in Computer and Information ScienceLatest Publications

TOTAL DOCUMENTS

H-INDEX

Published By Springer Singapore

Differences in Customer Delight Rating Linked to Customer Actions in Japanese and Foreign Residents Using Restaurant Services in Japan

Models for Designing Excellent Service Through Co-creation Environment

“Omotenashi” Must Comprise Hospitality and Service

Cognitive Competencies of Front-Line Employees in the Hospitality Industry: The Concept of “Serving not to Serve”

A Proposal for the Work Engagement Development Canvas Contributing to the Development of Work Engagement

Analysis of Service Staff’s Observation on a Customer

Toward Service Process Improvement in Nursing-Care Services

Service Ecosystem Design Using Social Modeling to Incorporate Customers’ Behavioral Logic

Holistic Measurement Approach of Customer Experiences – Findings from a Japanese New Car Buyer Study

Conceptualization of a Smart Service Platform for Last Mile Logistics

Serviceology for Services - Communications in Computer and Information Science
Latest Publications