Talking at Work
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Published By Palgrave Macmillan UK

9781137496157, 9781137496164
Latest Documents Most Cited Documents Contributed Authors Related Sources Related Keywords

Dealing with Angry Western Customers in Asian Call Centres: A Cultural Divide?

2016 ◽  
pp. 155-178
Author(s):  
Jane Lockwood ◽  
Steven James Finch ◽  
Neil Ryder ◽  
Sarah Gregorio ◽  
Ruby De La Cruz ◽  
...  
Keyword(s):  
Cultural Divide ◽  
Call Centres

A Corpus-Assisted Investigation of Nonunderstanding in Outsourced Call Center Discourse

2016 ◽  
pp. 127-153 ◽  
Author(s):  
Stephen Skalicky ◽  
Eric Friginal ◽  
Nicholas Subtirelu
Keyword(s):  
Call Center

Narrative and Informational Dimensions of AAC Discourse in the Workplace

2016 ◽  
pp. 27-53 ◽  
Author(s):  
Eric Friginal ◽  
Lucy Pickering ◽  
Carrie Bruce
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