Serviceology for Services
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Published By Springer Japan

9784431548157, 9784431548164
Latest Documents Most Cited Documents Contributed Authors Related Sources Related Keywords

Improving Service Processes Based on Visualization of Human-Behavior and POS Data: A Case Study in a Japanese Restaurant

2014 ◽  
pp. 3-13 ◽  
Author(s):  
Tomohiro Fukuhara ◽  
Ryuhei Tenmoku ◽  
Takashi Okuma ◽  
Ryoko Ueoka ◽  
Masanori Takehara ◽  
...  
Keyword(s):  
Human Behavior ◽  
Pos Data

Evaluation and Assessment of Two Simulation Software for Service Engineering

2014 ◽  
pp. 263-272
Author(s):  
Giuditta Pezzotta ◽  
Roberto Pinto ◽  
Fabiana Pirola ◽  
Sergio Cavalieri
Keyword(s):  
Simulation Software ◽  
Service Engineering ◽  
Evaluation And Assessment

Support of Describing Service Delivery Processes in Consideration of Service Function Models on Service CAD System

2014 ◽  
pp. 243-251
Author(s):  
Wataru Miura ◽  
Satoshi Shimada ◽  
Taiki Ogata ◽  
Jun Ota ◽  
Tamio Arai ◽  
...  
Keyword(s):  
Service Delivery ◽  
Service Function ◽  
Cad System ◽  
Function Models

Proposal of Handover System for Care Workers Using Community Intelligence

2014 ◽  
pp. 135-142 ◽  
Author(s):  
Takuichi Nishimura ◽  
Tomohiro Fukuhara ◽  
Kosuke C. Yamada ◽  
Masahiro Hamasaki ◽  
Masato Nakajima ◽  
...  
Keyword(s):  
Care Workers ◽  
Community Intelligence

Functions and Cost of Irrigation Service at the Aichi Irrigation Scheme

2014 ◽  
pp. 365-375
Author(s):  
Hajime Tanji ◽  
Hirohide Kiri ◽  
Tetsuo Nakaya
Keyword(s):  
Irrigation Scheme

Improving Service Quality in Nursing Homes Based on the Employee’s Satisfaction

2014 ◽  
pp. 355-361
Author(s):  
Mikako Ito ◽  
Kanta Ito ◽  
Shinichiro Kawabata ◽  
Atsushi Endo ◽  
Tomoko Ota ◽  
...  
Keyword(s):  
Nursing Homes ◽  
Service Quality
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