Advances in Speech Recognition
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Published By Springer US

9781441959508, 9781441959515

Latest Documents Most Cited Documents Contributed Authors Related Sources Related Keywords

“Great Expectations”: Making use of Callers’ Experiences from Everyday Life to Design a Satisfying Speech-only Interface for the Call Center

Advances in Speech Recognition ◽

10.1007/978-1-4419-5951-5_8 ◽

2010 ◽

pp. 181-189

Author(s):

Stephen Springer

Keyword(s):

Everyday Life ◽

Call Center ◽

Great Expectations

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“Why Tap When You Can Talk?”: Designing Multimodal Interfaces for Mobile Devices that Are Effective, Adaptive and Satisfying to the User

Advances in Speech Recognition ◽

10.1007/978-1-4419-5951-5_3 ◽

2010 ◽

pp. 31-59

Author(s):

Mike Phillips ◽

John Nguyen ◽

Ali Mischke

Keyword(s):

Mobile Devices ◽

Multimodal Interfaces

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“It’s the Best of All Possible Worlds”: Leveraging Multimodality to Improve Call Center Productivity

Advances in Speech Recognition ◽

10.1007/978-1-4419-5951-5_6 ◽

2010 ◽

pp. 115-153 ◽

Cited By ~ 1

Author(s):

Matthew Yuschik

Keyword(s):

Call Center ◽

Possible Worlds

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“Cry Baby”: Using Spectrographic Analysis to Assess Neonatal Health Status from an Infant’s Cry

Advances in Speech Recognition ◽

10.1007/978-1-4419-5951-5_14 ◽

2010 ◽

pp. 323-348 ◽

Cited By ~ 16

Author(s):

Hemant A. Patil

Keyword(s):

Health Status ◽

Neonatal Health ◽

Spectrographic Analysis

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“For Heaven’s Sake, Gimme a Live Person!” Designing Emotion-Detection Customer Care Voice Applications in Automated Call Centers

Advances in Speech Recognition ◽

10.1007/978-1-4419-5951-5_9 ◽

2010 ◽

pp. 191-219 ◽

Cited By ~ 2

Author(s):

Alexander Schmitt ◽

Roberto Pieraccini ◽

Tim Polzehl

Keyword(s):

Call Centers ◽

Emotion Detection ◽

Customer Care

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“Well Adjusted”: Using Robust and Flexible Speech Recognition Capabilities in Clean to Noisy Mobile Environments

Advances in Speech Recognition ◽

10.1007/978-1-4419-5951-5_5 ◽

2010 ◽

pp. 91-112 ◽

Cited By ~ 3

Author(s):

Sid-Ahmed Selouani

Keyword(s):

Speech Recognition ◽

Mobile Environments

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“The Truth is Out There”: Using Advanced Speech Analytics to Learn Why Customers Call Help-line Desks and How Effectively They Are Being Served by the Call Center Agent

Advances in Speech Recognition ◽

10.1007/978-1-4419-5951-5_10 ◽

2010 ◽

pp. 221-243 ◽

Cited By ~ 2

Author(s):

Marsal Gavalda ◽

Jeff Schlueter

Keyword(s):

Call Center ◽

Help Line ◽

Call Center Agent

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“Your Word is my Command”: Google Search by Voice: A Case Study

Advances in Speech Recognition ◽

10.1007/978-1-4419-5951-5_4 ◽

2010 ◽

pp. 61-90 ◽

Cited By ~ 94

Author(s):

Johan Schalkwyk ◽

Doug Beeferman ◽

Françoise Beaufays ◽

Bill Byrne ◽

Ciprian Chelba ◽

...

Keyword(s):

Google Search

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“Striking a Healthy Balance”: Speech Technology in the Mobile Ecosystem

Advances in Speech Recognition ◽

10.1007/978-1-4419-5951-5_2 ◽

2010 ◽

pp. 19-30 ◽

Cited By ~ 1

Author(s):

Scott Taylor

Keyword(s):

Speech Technology ◽

Mobile Ecosystem

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“Hands Free”: Adapting the Task–Technology-Fit Model and Smart Data to Validate End-User Acceptance of the Voice Activated Medical Tracking Application (VAMTA) in the United States Military

Advances in Speech Recognition ◽

10.1007/978-1-4419-5951-5_12 ◽

2010 ◽

pp. 275-303 ◽

Cited By ~ 1

Author(s):

James A. Rodger ◽

James A. George

Keyword(s):

United States ◽

The United States ◽

User Acceptance ◽

United States Military ◽

End User ◽

Smart Data ◽

Task Technology Fit ◽

The Voice

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Advances in Speech RecognitionLatest Publications

TOTAL DOCUMENTS

H-INDEX

Published By Springer US

“Great Expectations”: Making use of Callers’ Experiences from Everyday Life to Design a Satisfying Speech-only Interface for the Call Center

“Why Tap When You Can Talk?”: Designing Multimodal Interfaces for Mobile Devices that Are Effective, Adaptive and Satisfying to the User

“It’s the Best of All Possible Worlds”: Leveraging Multimodality to Improve Call Center Productivity

“Cry Baby”: Using Spectrographic Analysis to Assess Neonatal Health Status from an Infant’s Cry

“For Heaven’s Sake, Gimme a Live Person!” Designing Emotion-Detection Customer Care Voice Applications in Automated Call Centers

“Well Adjusted”: Using Robust and Flexible Speech Recognition Capabilities in Clean to Noisy Mobile Environments

“The Truth is Out There”: Using Advanced Speech Analytics to Learn Why Customers Call Help-line Desks and How Effectively They Are Being Served by the Call Center Agent

“Your Word is my Command”: Google Search by Voice: A Case Study

“Striking a Healthy Balance”: Speech Technology in the Mobile Ecosystem

“Hands Free”: Adapting the Task–Technology-Fit Model and Smart Data to Validate End-User Acceptance of the Voice Activated Medical Tracking Application (VAMTA) in the United States Military

Advances in Speech Recognition
Latest Publications