A Manifesto for Ombudsman Reform
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Published By Springer International Publishing

9783030406110, 9783030406127

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The Challenges of Independence, Accountability and Governance in the Ombudsman Sector

A Manifesto for Ombudsman Reform ◽

10.1007/978-3-030-40612-7_9 ◽

2020 ◽

pp. 143-158

Author(s):

Brian Thompson

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Strengthening Procedural Fairness and Transparency Through Ombudsman Legislation

A Manifesto for Ombudsman Reform ◽

10.1007/978-3-030-40612-7_8 ◽

2020 ◽

pp. 127-142 ◽

Cited By ~ 1

Author(s):

Richard Kirkham

Keyword(s):

Procedural Fairness

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The Ombud and ‘Complaint Standards Authority’ Powers

A Manifesto for Ombudsman Reform ◽

10.1007/978-3-030-40612-7_6 ◽

2020 ◽

pp. 95-107

Author(s):

Chris Gill

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The Ombud and Own-Initiative Investigation Powers

A Manifesto for Ombudsman Reform ◽

10.1007/978-3-030-40612-7_5 ◽

2020 ◽

pp. 77-94 ◽

Cited By ~ 1

Author(s):

Chris Gill

Keyword(s):

Investigation Powers

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The Ombud’s Jurisdiction: Integration, Specialism, and Territorial Scope

A Manifesto for Ombudsman Reform ◽

10.1007/978-3-030-40612-7_4 ◽

2020 ◽

pp. 59-75

Author(s):

Carolyn Hirst ◽

Chris Gill

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The Public Services Ombud and the Claims of Democracy

A Manifesto for Ombudsman Reform ◽

10.1007/978-3-030-40612-7_3 ◽

2020 ◽

pp. 41-57

Author(s):

Nick O’Brien

Keyword(s):

Public Services ◽

The Public

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Five Principles for a New Public Services Ombudsman

A Manifesto for Ombudsman Reform ◽

10.1007/978-3-030-40612-7_2 ◽

2020 ◽

pp. 13-39

Author(s):

Richard Kirkham ◽

Chris Gill

Keyword(s):

Public Services ◽

New Public

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Introduction

A Manifesto for Ombudsman Reform ◽

10.1007/978-3-030-40612-7_1 ◽

2020 ◽

pp. 1-11

Author(s):

Chris Gill ◽

Richard Kirkham

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Managing Complaints: Focusing on Users and Non-users of the System

A Manifesto for Ombudsman Reform ◽

10.1007/978-3-030-40612-7_7 ◽

2020 ◽

pp. 109-125

Author(s):

Naomi Creutzfeldt

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