What Great Service Leaders Know & Do
Latest Publications

TOTAL DOCUMENTS

12
(FIVE YEARS 0)

H-INDEX

0
(FIVE YEARS 0)

Published By Berrett-Koehler Publishers, Inc.

9781626565852
Latest Documents Most Cited Documents Contributed Authors Related Sources Related Keywords

Services Marketing: Foster Customer Ownership

2016 ◽  
pp. 164-190
Author(s):  
James L. Heskett ◽  
W. Earl Sasser ◽  
Leonard A. Schlesinger
Keyword(s):  
Services Marketing

Shaping Service Strategies That Deliver Results

2016 ◽  
pp. 31-52
Author(s):  
James L. Heskett ◽  
W. Earl Sasser ◽  
Leonard A. Schlesinger
Keyword(s):  
Service Strategies

Supplementary Material

2016 ◽  
pp. 235-278
Author(s):  
James L. Heskett ◽  
W. Earl Sasser ◽  
Leonard A. Schlesinger
Keyword(s):  
Supplementary Material

Introduction

2016 ◽  
pp. 1-8
Author(s):  
James L. Heskett ◽  
W. Earl Sasser ◽  
Leonard A. Schlesinger

The Nuts and Bolts of Breakthrough Service Operations

2016 ◽  
pp. 105-129
Author(s):  
James L. Heskett ◽  
W. Earl Sasser ◽  
Leonard A. Schlesinger
Keyword(s):  
Service Operations

Leading a Breakthrough Service Is Different

2016 ◽  
pp. 9-30
Author(s):  
James L. Heskett ◽  
W. Earl Sasser ◽  
Leonard A. Schlesinger

Designing Operating Strategies That Support the Service Vision

2016 ◽  
pp. 53-73
Author(s):  
James L. Heskett ◽  
W. Earl Sasser ◽  
Leonard A. Schlesinger
Keyword(s):  
Operating Strategies

Epilogue: One Last Story

2016 ◽  
pp. 225-234
Author(s):  
James L. Heskett ◽  
W. Earl Sasser ◽  
Leonard A. Schlesinger

Preliminary Material

2016 ◽  
pp. 1-8
Author(s):  
James L. Heskett ◽  
W. Earl Sasser ◽  
Leonard A. Schlesinger

Develop Winning Support Systems

2016 ◽  
pp. 130-163
Author(s):  
James L. Heskett ◽  
W. Earl Sasser ◽  
Leonard A. Schlesinger
Keyword(s):  
Support Systems
Load More ...
Sign in / Sign up

Export Citation Format

Share Document