Advances in Culture, Tourism and Hospitality Research - Trade Tales: Decoding Customers' Stories
Latest Publications

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Published By Emerald Publishing Limited

9781787142794, 9781787142787

Latest Documents Most Cited Documents Contributed Authors Related Sources Related Keywords

Decision-Making in a Public Hospital During Economic Crisis

Advances in Culture, Tourism and Hospitality Research - Trade Tales: Decoding Customers' Stories ◽

10.1108/s1871-317320170000014007 ◽

2017 ◽

pp. 39-43

Author(s):

Anestis K. Fotiadis ◽

Tzung-Cheng (T. C.) Huan

Keyword(s):

Decision Making ◽

Economic Crisis ◽

Public Hospital

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The Dreaded Dentist Visit: A Tale of Trauma, Tears, and Poor Treatment

Advances in Culture, Tourism and Hospitality Research - Trade Tales: Decoding Customers' Stories ◽

10.1108/s1871-317320170000014013 ◽

2017 ◽

pp. 77-83

Author(s):

Jarom Murphy ◽

Rouxelle De Villiers

Keyword(s):

Poor Treatment

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Out of Soup: Resolving Customer Complaints in Hospitality Management

Advances in Culture, Tourism and Hospitality Research - Trade Tales: Decoding Customers' Stories ◽

10.1108/s1871-317320170000014022 ◽

2017 ◽

pp. 127-131

Author(s):

Tara Redding ◽

Po-Ju Chen

Keyword(s):

Hospitality Management ◽

Customer Complaints

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If a Bonsai Tree Falls in a Danish Forest: When a Copenhagen Front-Desk Agent Meets a Japanese Tour Guide

Advances in Culture, Tourism and Hospitality Research - Trade Tales: Decoding Customers' Stories ◽

10.1108/s1871-317320170000014017 ◽

2017 ◽

pp. 103-110

Author(s):

Berit E. Simonsen ◽

Po-Ju Chen

Keyword(s):

Tour Guide ◽

Front Desk ◽

Tree Falls

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The Challenge is to be Customer-Oriented! Resolving Customer Complaints in Hospitality Management

Advances in Culture, Tourism and Hospitality Research - Trade Tales: Decoding Customers' Stories ◽

10.1108/s1871-317320170000014004 ◽

2017 ◽

pp. 21-26

Author(s):

Chris A. Vassiliadis ◽

Tzung-Cheng (T. C.) Huan

Keyword(s):

Hospitality Management ◽

Customer Complaints

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Hot Chocolate Scalds a Child: Resolving Customer Complaints in Hospitality Management

Advances in Culture, Tourism and Hospitality Research - Trade Tales: Decoding Customers' Stories ◽

10.1108/s1871-317320170000014003 ◽

2017 ◽

pp. 15-20

Author(s):

Chin-Fa Tsai ◽

Tzung-Cheng (T. C.) Huan

Keyword(s):

Hospitality Management ◽

Customer Complaints ◽

Hot Chocolate

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Index

Advances in Culture, Tourism and Hospitality Research - Trade Tales: Decoding Customers' Stories ◽

10.1108/s1871-317320170000014032 ◽

2017 ◽

pp. 187-190

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The Once and Future Fastfood King. Resolving Customer Complaints in Hospitality Management

Advances in Culture, Tourism and Hospitality Research - Trade Tales: Decoding Customers' Stories ◽

10.1108/s1871-317320170000014016 ◽

2017 ◽

pp. 93-102

Author(s):

Korey Rubenstein ◽

Rouxelle De Villiers

Keyword(s):

Hospitality Management ◽

Customer Complaints

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The Show Must Go On! Resolving Customer Complaints in Events Management

Advances in Culture, Tourism and Hospitality Research - Trade Tales: Decoding Customers' Stories ◽

10.1108/s1871-317320170000014008 ◽

2017 ◽

pp. 45-50

Author(s):

Nikolaos Stylos ◽

Tzung-Cheng (T. C.) Huan

Keyword(s):

Customer Complaints

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Prelims

Advances in Culture, Tourism and Hospitality Research - Trade Tales: Decoding Customers' Stories ◽

10.1108/s1871-317320170000014030 ◽

2017 ◽

pp. i-xvi ◽

Cited By ~ 1

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Advances in Culture, Tourism and Hospitality Research - Trade Tales: Decoding Customers' StoriesLatest Publications

TOTAL DOCUMENTS

H-INDEX

Published By Emerald Publishing Limited

Decision-Making in a Public Hospital During Economic Crisis

The Dreaded Dentist Visit: A Tale of Trauma, Tears, and Poor Treatment

Out of Soup: Resolving Customer Complaints in Hospitality Management

If a Bonsai Tree Falls in a Danish Forest: When a Copenhagen Front-Desk Agent Meets a Japanese Tour Guide

The Challenge is to be Customer-Oriented! Resolving Customer Complaints in Hospitality Management

Hot Chocolate Scalds a Child: Resolving Customer Complaints in Hospitality Management

Index

The Once and Future Fastfood King. Resolving Customer Complaints in Hospitality Management

The Show Must Go On! Resolving Customer Complaints in Events Management

Prelims

Advances in Culture, Tourism and Hospitality Research - Trade Tales: Decoding Customers' Stories
Latest Publications