Journal of Customer Service in Marketing & Management
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TOTAL DOCUMENTS

130
(FIVE YEARS 0)

H-INDEX

5
(FIVE YEARS 0)

Published By "Informa Uk (Haworth Press, Inc.,)"

1069-2533
Latest Documents Most Cited Documents Contributed Authors Related Sources Related Keywords

The Impact of Service Guarantees on Consumers' Assessments of Service Providers

1999 ◽  
Vol 5 (4) ◽  
pp. 1-16 ◽  
Author(s):  
Pamela A. Kennett ◽  
Kenneth L. Bernhardt ◽  
Julie Z. Sneath
Keyword(s):  
Service Providers ◽  
Service Guarantees ◽  
The Impact

The Marketing Concept in an Academic Setting

1999 ◽  
Vol 5 (4) ◽  
pp. 65-80 ◽  
Author(s):  
Douglas A. Amyx ◽  
Dennis N. Bristow
Keyword(s):  
Marketing Concept ◽  
Academic Setting

Effects of an External Consultant on JIT Implementation

1999 ◽  
Vol 5 (3) ◽  
pp. 1-11
Author(s):  
R. Anthony Inman ◽  
Karen L. Brown
Keyword(s):  
External Consultant
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