Konzepte für das Service Engineering
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Published By Physica-Verlag

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MoSES — Baukastensystem für modulare Dienstleistungen

2005 ◽  
pp. 85-100 ◽  
Author(s):  
Florian Fogl ◽  
Thomas Winkler ◽  
Tilo Böhmann ◽  
Helmut Krcmar

Kundenintegration in den Dienstleistungsinnovationsprozess

2005 ◽  
pp. 263-282 ◽  
Author(s):  
Ralf Reichwald ◽  
Christoph Ihl ◽  
Sascha Seifert

Modellierung von Prozessschnittstellen modularer Servicearchitekturen

2005 ◽  
pp. 167-186 ◽  
Author(s):  
Tilo Böhmann ◽  
Kai-Uwe Loser ◽  
Helmut Krcmar

Ein Referenzmodell für das Service Engineering mit multiperspektivischem Ansatz

2005 ◽  
pp. 187-216 ◽  
Author(s):  
Gabriele Kunau ◽  
Markus Junginger ◽  
Thomas Herrmann ◽  
Helmut Krcmar
Keyword(s):  
Service Engineering

Productivity Management in Service Settings

2005 ◽  
pp. 101-114 ◽  
Author(s):  
Robert D. Pritchard ◽  
Melissa J. Sargent
Keyword(s):  
Productivity Management
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