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Published By Springer Fachmedien Wiesbaden

9783658175498, 9783658175504
Latest Documents Most Cited Documents Contributed Authors Related Sources Related Keywords

Service Digitization – Review of the Literature and Research Agenda

2017 ◽  
pp. 43-59 ◽  
Author(s):  
Alexander Leischnig ◽  
Björn Ivens ◽  
Steffen Wölfl ◽  
Daniel Hein
Keyword(s):  
Research Agenda ◽  
Review Of The Literature

Digitalisierung als Treiber für Faktenbasiertes Service-Systems-Engineering

2017 ◽  
pp. 185-203 ◽  
Author(s):  
Angela Roth ◽  
Benedikt Höckmayr ◽  
Kathrin Möslein
Keyword(s):  
Systems Engineering ◽  
Service Systems

Möglichkeiten servicezentrierter Preissysteme durch Digitalisierung

2017 ◽  
pp. 277-294 ◽  
Author(s):  
Stefan Roth ◽  
Thomas Robbert ◽  
Lucas Pfisterer

Understanding Video Engagement on Global Service Networks – The Case of Twitter Users on Mobile Platforms

2017 ◽  
pp. 391-409 ◽  
Author(s):  
Lisa-Charlotte Wolter ◽  
Sylvia Chan-Olmsted ◽  
Claudia Fantapié Altobelli
Keyword(s):  
Mobile Platforms ◽  
Service Networks ◽  
Twitter Users

Digitale Dialogkommunikation im Online-Kundenservice

2017 ◽  
pp. 351-372
Author(s):  
Josephine Dölz ◽  
Sascha Weiner ◽  
Florian U. Siems

Steuerung der Servicequalität in Echtzeit (SQE)®

2017 ◽  
pp. 245-257
Author(s):  
Armin Töpfer ◽  
Niels Delater ◽  
Steffen Silbermann ◽  
Anne Maertins
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