Advances in Services Marketing and Management
Latest Publications

TOTAL DOCUMENTS

32

(FIVE YEARS 0)

H-INDEX

6

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Published By Elsevier

9781559388559

Latest Documents Most Cited Documents Contributed Authors Related Sources Related Keywords

About the contributors

Advances in Services Marketing and Management ◽

10.1016/s1067-5671(95)04031-5 ◽

1995 ◽

pp. 339-344

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Strategic investment in service quality: Protecting profitable customer relationships

Advances in Services Marketing and Management ◽

10.1016/s1067-5671(95)04026-9 ◽

1995 ◽

pp. 229-248 ◽

Cited By ~ 2

Author(s):

Judith A Cumby ◽

James G Barnes

Keyword(s):

Service Quality ◽

Customer Relationships ◽

Strategic Investment

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The nature of customer relationships in services

Advances in Services Marketing and Management ◽

10.1016/s1067-5671(95)04022-6 ◽

1995 ◽

pp. 141-167 ◽

Cited By ~ 103

Author(s):

Veronica Liljander ◽

Tore Strandvik

Keyword(s):

Customer Relationships

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A conceptual model of customer satisfaction for business-to-business, professional services

Advances in Services Marketing and Management ◽

10.1016/s1067-5671(95)04010-2 ◽

1995 ◽

pp. xxiv-xxv

Author(s):

Paul G. Patterson

Keyword(s):

Customer Satisfaction ◽

Conceptual Model ◽

Professional Services ◽

Business To Business ◽

Business Professional

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Technology: Servant or master in the delivery of services?

Advances in Services Marketing and Management ◽

10.1016/s1067-5671(95)04006-4 ◽

1995 ◽

pp. xix-xx

Author(s):

Christorpher H. Lovelock

Keyword(s):

Delivery Of Services

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List of contributors

Advances in Services Marketing and Management ◽

10.1016/s1067-5671(95)04000-5 ◽

1995 ◽

pp. vii-viii

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Systems theoretic perspectives in services management

Advances in Services Marketing and Management ◽

10.1016/s1067-5671(95)04028-5 ◽

1995 ◽

pp. 289-312 ◽

Cited By ~ 1

Author(s):

Ravi S Behara

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Factors influencing customers' assessments of service quality and their invocation of a service warranty

Advances in Services Marketing and Management ◽

10.1016/s1067-5671(95)04024-2 ◽

1995 ◽

pp. 195-210 ◽

Cited By ~ 5

Author(s):

Ruth N Bolton ◽

James H Drew

Keyword(s):

Service Quality ◽

Factors Influencing

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Linking customer intelligence to service operations: Exploiting the connection at GTE

Advances in Services Marketing and Management ◽

10.1016/s1067-5671(95)04021-8 ◽

1995 ◽

pp. 119-140

Author(s):

James H Drew ◽

Ruth N Bolton

Keyword(s):

Service Operations ◽

Customer Intelligence

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Exploring the quality of the service experience: A theoretical and empirical analysis

Advances in Services Marketing and Management ◽

10.1016/s1067-5671(95)04018-8 ◽

1995 ◽

pp. 37-61 ◽

Cited By ~ 31

Author(s):

Julie E Otto ◽

J.R Brent Ritchie

Keyword(s):

Empirical Analysis ◽

Service Experience

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