Transforming Field and Service Operations
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Published By Springer Berlin Heidelberg

9783642449697, 9783642449703
Latest Documents Most Cited Documents Contributed Authors Related Sources Related Keywords

The Role of Search for Field Force Knowledge Management

2013 ◽  
pp. 117-132
Author(s):  
Dyaa Albakour ◽  
Géry Ducatel ◽  
Udo Kruschwitz
Keyword(s):  
Knowledge Management ◽  
Field Force

Enhancing Field Service Operations via Fuzzy Automation of Tactical Supply Plan

2013 ◽  
pp. 101-114 ◽  
Author(s):  
Sid Shakya ◽  
Summer Kassem ◽  
Ahmed Mohamed ◽  
Hani Hagras ◽  
Gilbert Owusu
Keyword(s):  
Service Operations ◽  
Field Service

Effective Engagement of Field Service Teams

2013 ◽  
pp. 199-212
Author(s):  
Tanya Alcock ◽  
Jonathan Malpass
Keyword(s):  
Field Service

The Role of Service Quality in Transforming Operations

2013 ◽  
pp. 153-165
Author(s):  
Gilbert Owusu ◽  
Paul O’Brien ◽  
Sid Shakya
Keyword(s):  
Service Quality

Enabling Smart Logistics for Service Operations

2013 ◽  
pp. 237-256
Author(s):  
Yingli Wang ◽  
Mohamed Naim ◽  
Leighton Evans
Keyword(s):  
Service Operations ◽  
Smart Logistics

Modern Analytics in Field and Service Operations

2013 ◽  
pp. 85-99 ◽  
Author(s):  
Martin Spott ◽  
Detlef Nauck ◽  
Paul Taylor
Keyword(s):  
Service Operations

System Dynamics Models of Field Force Operations

2013 ◽  
pp. 47-69 ◽  
Author(s):  
Kjeld Jensen ◽  
Michael Lyons ◽  
Nicola Buckhurst
Keyword(s):  
System Dynamics ◽  
Field Force ◽  
Dynamics Models
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