EMPLOYEE ENGAGEMENT IN TOURISM: A GENERATIONAL STUDY OF EUROPEAN COUNTRIES

El objetivo de este documento es examinar el compromiso de los empleados entre las diferentes generaciones de trabajadores del turismo en los países europeos. La investigación adopta un enfoque cuantitativo. Se consideraron datos de 2.393 empleados de 35 países europeos que trabajan en turismo. El análisis de datos se basó en el análisis de conglomerados para encontrar patrones de participación entre países y análisis jerárquico de regresión múltiple y otras herramientas estadísticas para confirmar las diferencias entre generaciones. Los resultados revelan tres grupos de países con diferentes patrones de compromiso. Los resultados también muestran diferencias entre los grupos generacionales. The goal of this paper is to examine employee engagement among different generations of tourism workers across European countries. The research takes a quantitative approach. Data from 2,393 employees from 35 European countries working in tourism were considered. Data analysis was based on cluster analysis to find patterns of engagement across countries and hierarchical multiple regression analysis and other statistical tools to confirm differences between generations. The results reveal three groups of countries with different patterns of engagement. The findings also show differences between generational groups.

The ‘dual tension’ created by negotiating upward social mobility and habitus: A generational study of skilled working-class men, their sons and grandsons following deindustrialization

This article presents an intergenerational study of 28 skilled working-class men’s life stories of negotiating social mobility in the wake of deindustrialization. This contributes to emerging qualitative research that aims to build a framework that understands the personal tensions social mobility creates for individuals. In this study, the tensions that men experienced were not exclusively the consequence of ‘habitus clivé’, i.e. men feeling a dislocation from their working-class backgrounds as they climbed the occupational ladder. Men’s tensions also arose from internalizing the generational pressure to improve their occupational position. Pressed by these competing tensions, men developed a ‘ getting-on outlook’ over their careers, which meant that each generation pursued upward social mobility while also seeking to have the integrity of their working lives authenticated by their parents. To build on habitus, Bertaux and Bertaux-Wiame’s description of the ‘dual tension’ is advanced as a means to frame the conflict between belonging and individuality that social mobility provoked. This article suggests this ‘dual tension’ could be reduced by families in a process named ‘authentication’. ‘Authentication’ reflects intergenerational dialogues and practices developed by the younger generations to have their achieved status recognized as in keeping with their family background.