customer coproduction
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Customer coproduction in healthcare service delivery: Examining the influencing effects of the social context

Journal of Business Research ◽

10.1016/j.jbusres.2020.07.037 ◽

2020 ◽

Vol 120 ◽

pp. 82-93

Author(s):

Kofi Osei-Frimpong ◽

Graeme McLean ◽

Alan Wilson ◽

Fred Lemke

Keyword(s):

Social Context ◽

Service Delivery ◽

Healthcare Service ◽

The Social ◽

Customer Coproduction

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Boundary conditions of the effect of customer coproduction: the case of service failure

Journal of Marketing Management ◽

10.1080/0267257x.2018.1474243 ◽

2018 ◽

Vol 34 (9-10) ◽

pp. 705-731 ◽

Cited By ~ 3

Author(s):

Mohammadali Zolfagharian ◽

Reto Felix ◽

Jakob Braun

Keyword(s):

Boundary Conditions ◽

Service Failure ◽

Customer Coproduction

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Investigating Customer Loyalty in Service Failure-Recovery Encounter: The Moderating Role of Customer Coproduction

2013 Fifth International Conference on Service Science and Innovation ◽

10.1109/icssi.2013.14 ◽

2013 ◽

Author(s):

Ho-Yan Kwan ◽

Noel Yee-Man Siu ◽

Tracy Jun-Feng Zhang

Keyword(s):

Customer Loyalty ◽

Service Failure ◽

Failure Recovery ◽

Customer Coproduction ◽

Moderating Role

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Service Locus of Control and Customer Coproduction

Journal of Service Research ◽

10.1177/1094670511435564 ◽

2012 ◽

Vol 15 (2) ◽

pp. 166-181 ◽

Cited By ~ 44

Author(s):

Marion Büttgen ◽

Jan H. Schumann ◽

Zelal Ates

Keyword(s):

Locus Of Control ◽

Customer Coproduction

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The Ethical Economy of Customer Coproduction

Journal of Macromarketing ◽

10.1177/0276146708326077 ◽

2008 ◽

Vol 28 (4) ◽

pp. 326-338 ◽

Cited By ~ 107

Author(s):

Adam Arvidsson

Keyword(s):

Customer Coproduction

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