TAILORABLE GROUPWARE DESIGN BASED ON THE 3C MODEL

In this paper, we propose a software architecture based on Web services and Software agents for groupware tailorability. Through our literature study, we realize that the property of tailorability has a significant impact on designing collaborative applications. Although online applications in the recent years have been growing exponentially, online collaborative work between users is often supported by software applications that provide static basic functionalities, mostly centered on communication tools (text, audio and video). Hence, adding more sophisticated tools for enriching the collaborative experience, as for example, an integrated environment for task coordination and production, requires manually coding them into the application, which requires a significant effort in order to adapt the system to the real needs of users. In a collaborative context, the application designers are not able to predict all users' needs at design time. To remedy this problem, we propose a tailorable groupware architecture that enables the dynamic integration/composition of services into the collaborative application, gaining both in time and performance. Our work is based on the 3C functional model by Ellis that decomposes collaboration between users into communication, coordination and cooperation spaces. Through our research, we realized that Web services are powerful distributed components offering the desired tools to adapt a groupware to the real needs of users. In this paper, we propose a collaboration protocol based on Web services between machines over the network in order to exchange common services. Based on this protocol, we propose our groupware architecture, U3D, that introduces tailorability in collaboration applications.

ANALYZING AND DESIGNING THE GROUP COGNITION EXPERIENCE

More than we realize it, knowledge is often constructed through interactions among people in small groups. The Internet, by allowing people to communicate globally in limitless combinations, has opened enormous opportunities for the creation of knowledge and understanding. A major barrier today is the poverty of adequate groupware. To design more powerful software that can facilitate the building of collaborative knowledge, we need to better understand the nature of group cognition — the processes whereby ideas are developed by small groups. We need to analyze interaction at both the individual and the group unit of analysis in order to understand the variety of processes that groupware should be supporting. This paper will look closely at an empirical example of an online group problem-solving experience and suggest implications for groupware design.