Collaborative elaboration of early innovation ideas

SummaryWeb-based innovation platforms (WBIP) are common tools for the integration of customers and other external stakeholders into the product and service innovation processes of companies. WBIP of many large companies are very successful in generating many ideas. This leads to WBIP operators drowning in lots of possibly creative and high potential ideas, which are difficult to screen. Therefore, this paper suggests a collaboration process allowing customers to participate collaboratively in the elaboration of self-selected ideas. The collaboration process has been developed following the collaboration process design approach and was designed to be implemented on WBIP.

Thinklets for E-Collaboration

A ThinkLet is a named, scripted collaborative activity that gives rise to a known pattern of collaboration among people working together toward a goal. ThinkLets are design patterns for collaborative work practices (Briggs, Kolfschoten, Vreede, & Dean, in press; Briggs & Vreede, 2001). A thinkLet is the smallest unit of intellectual capital necessary to recreate a known pattern of collaboration. ThinkLets are used by facilitators and collaboration engineers as (1) predictable building blocks for collaboration process design, (2) as transferable knowledge elements to shorten the learning curve of facilitation techniques, and (3) by researchers as parsimonious, consistent templates to compare the effects of various technology-supported collaboration practices. ThinkLets have a rigorous documentation scheme that specifies the information elements needed to adapt the solution it embodies to the problem at hand. This scheme is derived from the design pattern concept of Alexander (1979; Alexander, Ishikawa, Silverstein, Jacobson, Fiksdahl-King, & Angel, 1977). The collection of thinkLets forms a pattern language for creating, documenting, communicating, and learning group process designs. The term thinkLet was coined by David H. Tobey in 2001 when he said “They are like applets…except they are thinkLets.”

A Technology for Pattern-Based Process Design and its Application to Collaboration Engineering

As many business processes are collaborative in nature, process leaders or process managers play a pivotal role designing collaboration processes for organization. To support the design task of creating a new collaborative business process, best practices or design patterns can be used as building blocks. For such purposes, a library of design patterns and guidelines would be useful, not only to capture the best practices for different activities in the process in a database, but to also offer the users of this database support in selecting and combining such patterns, and in creating the process design. This chapter describes the requirements for a tool for pattern based collaboration process design, specifically for design efforts following the Collaboration Engineering approach.