Role Commitment and Role Maintenance Strategies: A Symbolic interactionist Approach to Volunteering

There are numerous reports on the rates of attrition among volunteers as a persistent challenge for organizations. In explaining volunteer attrition, researchers have predominantly: 1) provided an individualistic account of volunteering; 2) overlooked the interactional dimension of volunteer work and the crucial role of interpretation in its development; and 3) assumed commitment as a function of satisfaction with volunteering experience. Drawing on the theoretical insights of a symbolic interactionist approach, this article contends that volunteers’ role commitment hinges on their satisfaction with their interpretation of their interaction with clients, rather than the interaction itself. This perspective calls attention to the volunteer-client dyadic interaction, gives a prominent place to the social role and its definition, and draws attention to strategies used by volunteers to sustain challenging relationship with clients. RÉSUMÉIl existe de nombreux rapports sur les pourcentages de bénévoles perdus et le défi que ces pertes posent pour les organismes. Pour expliquer ces bénévoles perdus, les chercheurs ont surtout : 1) fourni des comptes rendus individualistes du bénévolat; 2) ignoré la dimension interactionnelle du bénévolat et le rôle crucial de l’interprétation dans le développement des interactions; et 3) pris pour acquis l’engagement comme indice de satisfaction des bénévoles. Se fondant sur la perspective théorique offerte par l’interactionnisme symbolique, cet article maintient que l’engagement des bénévoles dépend de la manière dont ils interprètent leurs interactions avec les clients plutôt que des interactions elles-mêmes. Cette perspective met l’accent sur l’interaction dyadique entre le bénévole et le client, donne une place de choix au rôle social et à sa définition, et attire l’attention sur les stratégies employées par les bénévoles pour gérer des rapports parfois difficiles avec leurs clients.

Supporting Family Volunteers to Increase Retention and Recruitment

This study explored South Australian volunteers' motivations for volunteering, their satisfaction with volunteering, and their need for supportive structures. Primary data were collected from volunteers working for a self-funded charitable organisation. A self-enumerated questionnaire was distributed by mail; 214 were completed and returned (66.9% response rate). Of the responding volunteers, 82% () were female. All were aged over 60 years (range: 63–76 years; mean: 68 years). Numerical data were entered into SPSS and analysed descriptively. Content analysis was applied to narrative data. Volunteers reported that they volunteered most often to help others, because they had spare time and because of what they received in return. Difficulties experienced included accessing continuing education and training. Organisations engaging volunteers have a responsibility to ensure that volunteers are adequately supported both in their day to day work and in training or education. Volunteers are able to become valued partners in service delivery.