Perishable Inventory System with N-Policy, MAP Arrivals, and Impatient Customers

In this study, we consider a perishable inventory system that has an (s, Q) ordering policy, along with a finite waiting hall. The single server, which provides an item to the customer after completing the required service performance for that item, only begins serving after N customers have arrived. Impatient demand is assumed in that the customers waiting to be served lose patience and leave the system if the server’s idle time overextends or if the arriving customers find the system to be full and will not enter the system. This article analyzes the impatient demands caused by the N-policy server to an inventory system. In the steadystate, we obtain the joint probability distribution of the level of inventory and the number of customers in the system. We analyze some measures of system performance and get the total expected cost rate in the steadystate. We present a beneficial cost function and confer the numerical illustration that describes the impact of impatient customers caused by N-policy on the inventory system’s total expected cost rate.