E-Government Adoption and Security Website Framework for Martyrs and Wounded of Popular Mobilization Forces and Iraqi Militaries

In this paper, the limitation of the existing E-Government system is highlighted, followed by the introduction of the new e-service framework that handles the e-government system in the offline mode. This framework can manage complaints and transactions in an effective manner. The current study is significant since an unbiased assessment of the loopholes was conducted in accordance with the information security guidelines. Furthermore, all possible vulnerabilities of the system were assessed to evaluate the actual impacts of the information security guidelines. Some suggestions have been recommended to improve the information security of Egovernance systems for Martyrs and Wounded of Popular Mobilization Forces and Iraqi Militaries. Nevertheless, the current project framework has been adopted from the relevant research works performed earlier. The framework design involves two stages: (1) design of a flexible website for Martyrs and Wounded of Popular Mobilization Forces and Iraqi Militaries. In other words, we would like to provide a robust egovernment service to Iraqi government; and (2) improve system security and prevent man-in-the-middle (MiMT) attack. The significance of this study is to reduce the claim processing time for the martyrs and wounded of popular mobilization forces and Iraq military. Furthermore, it will increase the reply time from the departments and the clients to reply for their inquiries.

Pension Portal where Users are the Focus

The societal task of e-government services is to support the achievement of the aims of citizenship (i.e., participation in society and personal independence), that is, autonomy (cf. Barbalet, 1988, p. 68-69; Roche, 1992, p. 93-94). These aims require many different resources of citizens, including for instance societal information serving practical needs and the ability to obtain this information. Knowledge about one’s own social rights, such as pensions, is the type of information that citizens usually need at some point in their lives and also obtain through various means, using for instance their own “network competence” (see Jääskeläinen & Savolainen, 2003). Network competency stands for the knowledge of networked information sources and services plus their skilled utilization (Savolainen, 2002, p. 218). E-government, where the starting point is the verified needs of the citizens and which applies information technology to everyday life, promotes the realisation of citizenship. In order for public Internet services to fulfil this obligation, different sets of criteria have been created and competitions have been held. One such contest is the eEurope Awards. The Finnish Internet Portal for Pensions “Tyoelake.fi” was ranked among the first five in the category “Better Life for European People.” (www.e-europeawards.org/html/body_results) This article describes the features which explain why the Tyoelake.fi service is an example of an eGovernment service built through cooperation between many active parties and where the user viewpoint is crucial

Requirements Analysis and General Functional Model of Seamless, Citizen-Oriented Service Delivery

Seamless services provide citizens with what they need to know in a particular topic without having to know which government level or agencies they must contact to get it. Seamless services meet efficiency targets, reduce costs and respond to citizen demands for improved services; they help governments to be more citizen-centered, outcome-oriented, efficient and accountable. This chapter outlines main requirements for the delivery of seamless services and presents a general functional model (e-government service marketplace) for the delivery of shared services to citizens at transaction level (i.e. supporting a complete online handling of a service). The main functionalities of the egovernment service marketplace are analyzed in details. Advantages, disadvantages and the impact of this concept on the three fundamental axes: social, economic and technical are discussed as well. The chapter ends with some insights on future trends and open issues about seamless services delivery and enabling systems.

Service-Oriented Architecture for Seamless and Interoperable Service Delivery

The delivery of seamless services is an essential feature of e-government applications. Offering seamless services presents several operational implications; a flexible and interoperable architecture is needed in order to provide some facilities to refer to, invoke and com-bine e-government services in a standard way, within the context of cross-organizational workflows. This chapter presents an e-government architecture (eGovSM) that eases the cooperation among applications of different government agencies in order to supply new added value services. Moreover it promotes reuse of existing systems by integrating governmental legacy applications. The eGovSM (eGovernment Service Marketplace) is a service oriented architecture based on Web Services and XML technology.

Requirements Analysis and General Functional Model of Seamless, Citizen-Oriented Service Delivery

Seamless services provide citizens with what they need to know in a particular topic without having to know which government level or agencies they must contact to get it. Seamless services meet efficiency targets, reduce costs and respond to citizen demands for improved services; they help governments to be more citizen-centered, outcome-oriented, efficient and accountable. This chapter outlines main requirements for the delivery of seamless services and presents a general functional model (e-government service marketplace) for the delivery of shared services to citizens at transaction level (i.e. supporting a complete online handling of a service). The main functionalities of the egovernment service marketplace are analyzed in details. Advantages, disadvantages and the impact of this concept on the three fundamental axes: social, economic and technical are discussed as well. The chapter ends with some insights on future trends and open issues about seamless services delivery and enabling systems.