Bosnia and Herzegovina market research on the use of autonomous vehicles and drones in postal traffic

New technologies primarily affect the lives of all people, their habits, needs, desires, but also significantly affect the demands placed on various business sectors. Discussions on the increasingly rapid development of technical-technological solutions that can be applied in the postal sector and logistics have a long history. New technologies in all areas bring a constant change in the relationship between companies and their customers, which significantly affect the quality of work and activities. In the years to come, it will be an increasing challenge for postal operators around the world, as well as for other companies, to achieve substantive communication and understanding of their customers through the application of innovative technologies. Understanding and learning about customer issues is key to offering them services that, with their precise targeting of stakeholders, quality, visibility, efficiency, and, perhaps most importantly, flexibility, will be able to meet needs that change so quickly over time. This will be possible with new technologies and innovative solutions. The paper presents a market research on the potential use of autonomous vehicles and drones in the postal sector in Bosnia and Herzegovina. The research is based on a survey questionnaire on the use of drones and autonomous vehicles in the postal sector in the segment of shipment delivery.

Operational risk management in the postal sector: A case study of a developing country

The Tunisian Post is a multi-business organization and operates in a changing environment; it faces risks, internal or external. The Tunisian Post has taken a step in this new area of expertise, which is reflected in the establishment of an Operational Risk Management Unit. The main purpose of this article is to present the first experience of the Tunisian Post in this area of expertise. A survey was conducted by the risk management unit (RMU) on a sample of 65 postal offices in the period between 2015 and 2017. The survey covers almost all of the Tunisian territory. A database containing all the probable risks was sent to the post managers at the regional level to give their assessment in terms of frequency and impact of each type of risk on their structures. More than 40 executives and employees at the regional and central levels participated in the brainstorming for the development of recommendations and the establishment of a road map. The results showed that the risks related to IT risks are more frequent and critical, which can deter the quality of the services at the regional level. Despite the increasing attention to risk management in the public sector, more research is required, especially in the postal sector. Operational risk management is the unrevealed black box (Bracci, Tallaki, Gobbo, & Papi, 2021). So, this paper presents a practical and professional manner to analyze better the entities’ function at the regional level.

Terminological ambiguities in the area of postal services with a special focus on the CEP industry

The paper addresses the problem of understanding and interpreting professional terminology in the field of postal services (with a special focus on the CEP industry) which abounds in specific words and phrases that are sometimes difficult to pinpoint in terms of meaning or difference between them. The paper is mainly based on relevant bibliography, rulebooks, and professional debates in which the authors have participated or which they have observed. The main emphasis is put not only on the meaning of terms, but on the importance of the context in which they are used. The findings should help all interested parties: both employees in the field and young people studying to become professionals in this sector, as well as users of postal services. Since professionals in this area, and especially those in educational institutions, explain and approach certain terminology differently, the paper points out the necessity of interpreting in accordance with theoretical framework and the context of a specific term. This approach could result in higher precision and unambiguity in interpreting, explaining, and comparing different events in the postal sector. Keeping in mind that there are no previously published papers or studies tackling this problem, the idea of the authors was to identify and explain in detail some of the most commonly used terms with varied interpretations which describe services, the market, technology known as postal, whether that is entirely correct or not.

The effect of negative incentives on job stability – An applied study on Saudi Post in the Asir region –: أثر الحوافز السلبية على الاستقرار الوظيفي – دراسة تطبيقية على البريد السعودي بمنطقة عسير –

The objectives of the study are to identify the reality of the implementation of negative incentives and studying the effect of negative incentives in achieving the stability of workers, in addition, to determine the differences in the level of job stability as a result of different demographic variables of the employees of the Saudi Postal Sector in Asir. The study’s hypothesis is that there is a high-level implementation of negative incentives in Saudi Post sector, as well as the existence of a statistically significant effect of negative incentives on job stability. In addition, there are significant differences in the level of job stability due to differences in the demographic variables in the Saudi Post Sector in Asir Region. The study population in Saudi Postal Sector, Asir Region, attain to (263) employees, which (95) chosen from the study community, including directors and heads of departments and staff and technicians, of which 5 questionnaires are invalid, the analytical descriptive approach and SPSS were used. The researcher used the descriptive-analytical method. Also prepared the questionnaire, which confirmed its validity and the stability by arbitrating by number of arbitrators. As well as to ensure stability, where the coefficient of stability (0.90). The results of the research show that there are statistically significant differences in the negative incentive practices which account for (72%) of the overall performance variance, also there are statistically significant differences at the level of 0.00 and lower among the attitudes of the study personnel working in the Saudi Postal Sector in Asir region. The most important recommendations are to continue and follow the policy of maintaining the high level of negative incentive practices in the Saudi postal sector in Asir.

Down but not out: Union strategies and power resources in response to liberalization and changes in national postal services – The cases of Spain and Belgium

This article analyses national postal services unions’ strategic capacity in Spain and Belgium in response to the effects of liberalization and changes in the postal sector. The analysis shows, first, that despite having had to operate in a hostile context, Correos and bpost unions have been able to mobilize their power resources to resist the impact of market pressures on employment and working conditions. Second, it detects the relevance of national industrial relations institutions in order to understand the strategies unions adopt.