Designing Service Oriented Modelling Architecture in Customer Service Management at the Catholic Church of the Archdiocese of Jakarta

The role of information technology today is increasing in the sector of modern people's lives. The development of this information technology needs to be responded to by the Catholic Church by updating the IT system, in accordance to the motto "Ecclesia semper Reformanda" (the church must continue to update itself). In this spirit, the Catholic Church of the Archdiocese of Jakarta (KAJ Church) seeks to respond the changing times with the applications that are easy for devotees in the ministry. However, the existing applications operate separatedly (not integrated), therefore it is very difficult for data to provide in real time, duplicate data and create application silos, and causes services for customers to be hampered. As the result, IT groups find it difficult to support the speed of change required by the organization due to the relatively long application development process with the continued dependency between each application silo. Therefore, the right solution is needed for some of the above problems to improve the system and architecture of different platforms and databases (interconnection between applications). To make it easier for organizations to adapt the changes, especially in bringing together the management of applications and facilitating the process of developing systems going forward, the KAJ Church needs to implement a Service Oriented Architecture (SOA)-based system with a wealth of applications. This update was done with the implementation of Service Oriented Modelling Architecture (SOMA) methodology, especially customer service management implementation. The implementation of SOMA is necessary to facilitate organizations to adapt changes, especially to integrate existing applications and to develop systems in the future. SOMA methodology represents a high level view work process that starts from the data collection process, the ongoing business process, the issues found in the field, the proposed solutions, to the process of implementing the selected solution until the implementation stage. The implementation of SOMA is not only limited to cost and energy savings from application development efforts, but ultimately the realization of an organization that is able to quickly adapt the business processes in it in order to be able to respond to the latest market demands. The goal is for KAJ church to provide better Customer Services, be more accurate, effective and efficient and able to help donors to provide appropriate assistance funds.

TWITTER AS A CUSTOMER SERVICE MANAGEMENT PLATFORM: A STUDY ON INDIAN BANKS

In this study customer behaviour on Twitter for the five private commercial Banks in India has been explored through the analysis of historical user Tweets. Lexicon-based sentiment analysis has been done to explore frequently used terms on the Tweets and Time-series plots have been generated to determine the flow of user sentiments. T-Test for Two-Sample Assuming Unequal Variance has been used to identify the significance of the sentiment type for each Bank. Results have indicated unique insights about customer behaviour like ―Significance of Sentiments on Engagement‖, ―Pattern of Tweeting and Timings‖, ―Impact of Bank‘s activities on sentiments‖. This study suggests ways to handle negative Tweets and emphasizes on the need for media monitoring tools for the timely discovery of Tweets. The study also fills multiple gaps by exploring the behaviour of a customer‘s negative sentiments, the impact of grievances in creating and sharing eWOM, and Twitter use behaviour.

The Role of Halalan-Toyyiban Supply Chain Practices As Significant Predictors towards Excellent Customer Service Management

This study examines the role of Halalan-Toyyiban supply chain practices (HTSCP) in the context of service management. Investigation was done to see how retail customers react to the role of HTSCP; that later influence their overall grocery experience. Halalan Toyyiban is a process associated with religious belief and as such it would be difficult to control and guarantee. From the consumer point of view, the process is difficult to evaluate and verify even after consuming the product. Therefore, consumers have to largely rely on the retailer on the reliable information to guide their purchase. In the traditional context of supermarket retailing, excellent customer service management could be interpreted as just meeting the expectations of the supermarket customers, not any sort of exceeding or falling short of their expectations. It is only recently that several of the supermarkets try to achieve competitive advantage by taking the responses of their customers beyond the level of just service satisfaction. These supermarket retailers are now towards exceeding their service expectations. This study attempts to fill this gap by examining the relationship between the roles of HTSCP as significant predictors towards excellent customer service management. Structured questionnaires were distributed to 489 supermarket customers using purposive sampling technique in the urban area. The instruments used for data collection for all variables in the study include halal inputs, halal processes, controls for halal, halal outputs and excellent customer service management were adapted from Halalan- Toyyiban Assurance Pipeline (Management System Requirements for Retailing) of Department of Standards Malaysia as well as from various studies using a five-point Likert scale. The results suggest that all determinants of HTSCP had a good relationship with excellent customer service management. This study identifies additional management efforts that can be implemented in enhancing good retail supermarket practice.

Customer service management and material quality compliance in a food company in the city of manaus

With the growing prominence of the service sector in the global economic scenario, and with a greater demand from those who seek service providers, these companies always seek improvements both in service and in the quality of materials to remain competitive and correspond to your customers' wishes. Thus, this article seeks to identify how customers evaluate the service of this establishment of the Food Branch of the City of Manaus through a form that was adapted to collect and observe the data. They gave notes for some items of the company that they measure to measure their satisfaction with the company's service and with that present the results obtained through tables and commenting on them. Thus, through this research, it is clear that this company needs to be attentive to the attributes of helping its customers in order to remain in the market and also attract new customers in order to leverage sales and retain their customers so that they do not lose them. for competitors.

Leadership core competencies for higher education facilities managers

ABSTRACT The higher education facilities manager has a broad spectrum of leadership responsibilities for maintaining the institutional campus, which includes the management of buildings and grounds maintenance as well as people and customer service management. Leadership core competencies for the higher education facilities manager can be just as varied as the job duties. Therefore, a literature review was conducted to determine the leadership core competencies for higher education facilities managers. A data analysis using a two-stage qualitative thematic coding of the available literature contributed to the development of eight leadership master core competencies, which are: Physical Asset Operational Knowledge, Organizational Effectiveness, Strategy/Vision Leadership, Human Resources Administration, Relationship Cultivation, Communicative Expertise, Governance Acumen and Decision Making/Conflict Resolution. Higher education facilities entities can utilize the set of eight competencies as parameters for hiring managers into the profession, for employee evaluation and development initiatives and for internal leadership succession planning.

HUMAS SEBAGAI FASILITATOR KOMUNIKASI DALAM MENANGANI KELUHAN PELANGGAN WILAYAH SIDOARJO TERKAIT DITARIKNYA SUBSIDI LISTRIK 900 VA

The state electricity company is a state-owned enterprise engaged in the field of electricity. The state electricity company that deals with customer service, namely the distribution section. The state electricity company is an electricity industry that has the potential for people's lives. PT. The Sidoarjo regional electricity company is one of the state electricity companies engaged in the distribution of electricity for customer service management and electricity network services. However, recently there were customer complaints regarding the withdrawal of 900 VA electricity subsidies, this withdrawal was due to policies from the government which were considered to be inadequate to obtain electricity subsidies. Teratric researchers to examine this research because the case experienced just happened and the researchers wanted to know how the process carried out by PR in completing the case. From the study, it was adjusted the results that the poorer communities could still get electricity subsidies by submitting a certificate of incapacity from the kelurahan. This research method uses a qualitative approach and uses descriptive types of research. The literature review used is a functional approach using an open system model with a "two-way symmetrical" approach from the results of this study that public relations succeeded in carrying out its role as a communication facilitator.Keywords: Communication Facilitators, Public relations, Customer

PERANCANGAN APLIKASI PELAYANAN CLEANING SERVICE BERBASIS WEB

Problems that occur in a service can be seen in a business process carried out. Customer service, management of orders, promotions, and other services, whether it is a main process or a supporting process. In service business this service still uses social media. In business reporting, running is still done manually. To provide good results on this service, the system requires web-based e-commerce to help all who will run the service business process. With the existence of e-commerce services can facilitate existing promotions. This e-commerce system service uses the MVC model (Model, View, Controller). The programming language used is the programming language PHP (PHP Hypertext Preprocessor) and uses the Laravel framework and MySQL as a Database Management System (DBMS) and Sublime Text 3 as supporting editors. Business processes that exist in this service can cover a wider area in order to convey information to consumers and facilitate customer access in ordering services.Keywords :Laravel Framework, MySQL, E-Commerce.