MANAJEMEN PELAYANAN ISLAMI DALAM MENINGKATKAN KEPUASAN KONSUMEN DI TOKO ALFA BAROKAH KECAMATAN GAYAM KABUPATEN SUMENEP

The creation of consumer or customer satisfaction can make a harmonious relationship between service providers and customers. Since the establishment of the Alfa Barokah store, the needs of the community on the island of Sapudi have begun to be easy and easy to shop in meeting their daily needs. Provide and serve all the needs of the community in order to obtain financial and strengthen business management that is oriented towards service and obtaining halal profits, providing good customer service, providing all products for consumer needs. The discussion in this study is as follows: How is Islamic Management in increasing customer satisfaction at the Alfa Barokah store, Gayam District, Sumenep Regency? And what are the inhibiting and supporting factors in increasing customer satisfaction at the Alfa Barokah store, Gayam District, Sumenep Regency? Based on the results of research and studies that have been carried out by researchers, it shows that 1) Alfa Barokah Stores have treated consumers Islamically such as applying smiles, greetings and greetings to customers, paying attention to appearance and keeping clothes neat, having good and polite employees, providing some facilities and infrastructure and also respects customers like a king. 2) The inhibiting factor for the Alfa Barokah store is the slow delivery of goods due to weather factors. While the supporting factor is applying the attitude of Compliance, Reability, Empathy to customers.

PHARMACEUTICAL CARE AND EFFECTIVE COMMUNICATION WITH CUSTOMERS

Nowadays, the provision of pharmaceutical care and effective communication with customers are being discussed more often. A pharmacist is a specialist in his field with specific knowledge in the field of pharmacy. Therefore, the trust from the customer’s side and a kind, informative, and professional approach from the pharmacist’s side are very important in this case. Objective: To clarify what knowledge do the pharmacy customers have about pharmaceutical care and how satisfied they are with the pharmaceutical care services. The research was conducted using a quantitative survey, the statistical analysis of the obtained data was carried out using data processing software Microsoft Office Excel 2010, 267 respondents from various regions of Latvia were surveyed. Only 37% of respondents understand meaning of pharmaceutical care. This means that most of the customers are unaware of the duties and responsibilities of a pharmacist. Most of the respondents associate pharmaceutical care with medication dispense, consultation and good customer service. It would be necessary to inform society about pharmaceutical care and its importance in healthcare. Conclusions: The hypothesis put forward in the thesis confirms that society needs to be informed about pharmaceutical care, and pharmacist duties and responsibilities.

Jamaican micro/small entrepreneurs: a comparative assessment of their motivations and problems

Purpose The purpose of this paper is to assess the motivations and challenges faced by three groups of micro and small entrepreneurs in Jamaica, as well as factors that might contribute to their success. Success was operationally defined in the study as profit. Design/methodology/approach Data from a survey of 192 micro and small entrepreneurs in the urban informal sector of Jamaica were used in the study. The design tracked a descriptive survey approach with multivariate analysis. A structured questionnaire was used to collect the data with some open-ended flexible questions. The structured questionnaires with Likert-type items were used to increase the reliability and the validity of the responses obtained. The open-ended questions were used to gain a better understanding of the background and experience of the respondents and to allow for diverse reactions. Findings Results showed that entrepreneurs are motivated by opportunities to create a job for themselves, to increase their income, to be their own boss and control their own destiny, to gain personal security, to acquire personal wealth and build equity for their retirement. Factors that are perceived critical for their success include working hard, displaying good customer service skills, increase in sales, attracting new customers and selling quality goods and services at competitive prices. Major business problems were identified as weak economy, low sales volume, lack of adequate capital, poor infrastructure, crime and violence and too much competition. Research limitations/implications The results of this research may lack generalizability because of the research approach, design and methodology. Practical implications Implications for policymakers, practice of entrepreneurship in Jamaica as well as information for the academic and research institutions are presented in the paper. Originality/value There are numerous management and economic issues that may be addressed by local and regional initiatives through this study. The government, other policy makers, profit and not-profit organizations may therefore need to look more closely at entrepreneurial education and training, advertising and promotion expertise, technology and other infrastructural development to better assist micro and small entrepreneurs. Additionally, leveraging the local academic, scientific and research base through the creation of technology transfer offices will be critical to entrepreneurial success.

An Overview of Mobile Banking in Tamil Nadu

Banking plays an important role in every industry. Everyday role of banking technology is increasing speedy, which assist the banking industry. Banking leads the major position in every industry. Banking is the biggest financial institution which scrutinizes the opportunity to furnish good customer service. In olden days, banking has outstripped from traditional rules and regulations for the customers queuing for services in the banks. Now a day the technology leads the major role in growth and idleness. Communication, connectivity and process of the business are the different routes in banking industry. Today bank shows their technological improvement by wireless and mobile technology. This helps the customer to make freedom to pay bills; the customer can easily make payment without struck in traffic jams, easily receive updates on marketing changes.

The moral obligation for interlibrary lending

A philosophical dilemma has arisen for librarians in this interconnected age: whether a library has a moral obligation to lend resources to another library. This discussion article examines a range of literature about interlibrary lending (interlending) and gives an account of librarians’ perceptions of this quandary. The literature covers the guidelines on interlending set out by library professional bodies and a historical view of interlending, as well as more recent perceptions from librarians quoted in reports. In order to explore the concept in more detail, taking a qualitative approach, a small questionnaire was circulated online to a cross section of libraries in the Midlands region of the UK. The opinions of 11 self-selected participants were forthcoming, working in a range of academic, public and community-led libraries. The data gathered was thematically categorised to identify the range of perceptions. The views expressed in the questionnaire echoed those identified in the literature, forming three groups of moral attitude: no moral obligation; an obligation if it does not outweigh the costs; and a strong moral imperative to share resources. The participants identified the benefits of interlibrary lending and generally acknowledged that resource-sharing was important. The importance of good customer service was highlighted, as well as the imperative of supporting the ongoing operation of their library service. Taking these perceptions into consideration, it was concluded that the question ‘Is there a moral obligation for one library to lend to another?’ is not the right one to ask. The moral duty of a librarian is that access to information is maintained and resources are shared for the good of society as a whole.

Customer Relations

Everywhere customer satisfaction is crucial to business success. As a result, cross-cultural marketing has extensively studied the specific cultural expectations of customers regarding products and services. It has also investigated the influence of cultures on negotiation processes, especially in business-to-business transactions. However, the literature has overshadowed that what customer relations mean and how they are maintained vary across cultures. Three examples from China, France, and Côte d’Ivoire respectively illustrate different conceptions of customer relations. In each country, relations to customers make sense according to the prevailing forms of social relations. Providing, as well as obtaining, good customer service in each context requires an understanding of that specific cultural background.

Providing Excellent Consumer Service Is Therapeutic: Insights from an Implicit Association Neuromarketing Study

This paper reports the results of a combined biometric and implicit affective priming study of the emotional consequences of being the provider or receiver of either positive or negative customer service experiences. The study was conducted in two stages. Study 1 captured the moment-by-moment implicit emotional and physiological responses associated with receiving and providing good customer service. Study 2 employed an affective priming task to evaluate the implicit associations with good and poor customer service in a large sample of 1200 respondents across three Western countries. Our results show that both giving and receiving good customer service was perceived as pleasurable (Study 1) and at the same time, was implicitly associated with positive feelings (Study 2). The authors discuss the implications of the research for service providers in terms of the impact of these interactions on employee wellbeing, staff retention rates and customer satisfaction.

Perubahan Perilaku Konsumen Dalam Berbelanja Dari Ritel Tradisional Ke Ritel Modern

The problem in this study are the factors that cause changes in consumer behavior in shopping from Traditional retail to Modern Retail. Research in urban areas Palembang is a descriptive study conducted by survey method. With this method of data collected by the survey respondents in-depth interviews guidance tool of the points question. In addition to using primary data obtained from respondents also data obtained from depth interviews with informants. To develop questions, first performed exploratory study (exploratory) to potential respondents. In this study, a sample of 120 respondents represented 10 respondents from each of the East Village in District II Palembang Ilir. From the results of research obtained housewife who choose traditional retail as much as 51.7%, the dominant factor affecting consumers in the traditional retail shopping as follows: Price, Scheme & Offers, frequency of visits, and Stock Availability of Goods. From the obtained results of research conducted housewife who choose modern retailing as much as 48.3%, dominant factors that influence consumers in a retailshop at Modern as follows: Leisure Location, Convenience in Shopping, Parking Facilities, Payment Method, In the Good Customer Service, comforts for Women Workers, and Conduct, Based on the above data the researchers to conclude that in the district of East Ilir IIis not a change of behavior in the selection of retail shopping from traditional to modern retail.

Improvement of the technique of calculating operational parameters using an automated system

Impact of the existing operating conditions on terms of cargo delivery and compliance with the rolling stock circulation norms is studied. Planned and actual rolling stock circulation characteristics are analyzed. Deviations from the norms have been detected, which is indicative of non-compliance with technological processes. Nowadays the rolling stock circulation problem becomes more complex; for the service recipients, i.e. customers of the railway, it means delays in cargo deliveries, non-fulfillment of financial obligations before other participants in the railway transport process. A new approach to the methodology and principle of calculating anticipated key performance characteristics are proposed. The existing information technologies for railway management make it possible to monitor compliance with the rolling stock circulation norms and the terms of cargo deliveries and to further improve methods and techniques of performance parameters. This will enable establishing realistic rolling stock circulation norms and cargo delivery terms, thus ensuring compliance with technological requirements of the railway transport processes in order to provide good customer service.