PROBLEMS OF MAKING QUALITY ASSURANCE DOCUMENTATION

The article is devoted to the development of quality system documents for the pharmacy organization. The legislation of the Republic of Belarus, as well as the Eurasian Economic Union, requires the development and maintenance of the quality assurance system, the quality management system, the pharmaceutical quality system in a pharmacy organization, a distributor or manufacturer of medicinal products. The article presents the comparative analysis of regulatory requirements as well as approaches of the international standards ISO series to the construction of the quality systems and processes documentation. Such documents as the Quality Manual or its equivalent, Standard Operating Procedures (SOP) and Process Instructions are the most difficult to develop. The distribution of responsibility for processes within the organization is difficult to understand. On the example of RUE «BELPHARMATSIYA» it is shown how the processes in the pharmacy organization can be documented and responsibility for their implementation can be stated. The functioning of the quality system depends on the clarity of the documentation structure and its development and circulation organization. It is the responsibility of the organization authorities to maintain effective functioning of this system.

The study of the psychological characteristics of the pharmacist's personality in the aspect of the corporate culture of the pharmacy organization

The article presents the results of a study of the pharmacist's personality in the context of corporate culture, on the basis of which a comprehensive program for the development of the personal potential of employees of pharmacy organizations was developed. The sample consisted of 70 specialists (pharmacists) working in pharmacy chains in the city of Nizhny Novgorod. The results of the study indicated significant changes that occurred in the experimental and control groups according to all the analysed criteria. The significance of the results obtained for science is to expand the understanding of the multidimensional personality qualities of pharmacists required by representatives of this profession, which allows us to study this phenomenon in more detail, to explain some features of the personality of pharmacists, on whose professionalism depends the quality of the work performed, and hence the health of society.

ANALYSIS OF POPULATION SATISFACTION WITH THE QUALITY OF PROVIDING SERVICES ON PREMIUM MEDICINAL PROVISION

Drug therapy is one of the main components of medical care for the population, and the provision of drugs is an important indicator of its availability and quality. The purpose of our work was to analyze satisfaction with the quality of the provision of services for preferential drug provision. The works of domestic and foreign scientists in the field of preferential drug provision, as well as regulatory and organizational documentation on pharmaceutical activities were taken as an information base. The survey method served as the main research method. The objects of the study were the visitors of the pharmacy organizations of the Oryol region, who receive drugs under the program of preferential drug provision. The study found that 49.0% of respondents had difficulties in making an appointment with a doctor; cases of refusal to issue a prescription were indicated by 29.0% of the respondents; 45.0% of the respondents had to spend a long time on obtaining a preferential prescription for a drug by the decision of a medical commission. The majority of respondents (54.0%) do not receive medicines on preferential terms on time (postponed for more than 10 days). Almost half of the surveyed respondents (48.0%) are not satisfied with the treatment with prescription drugs prescribed under the program of preferential drug provision, due to the lack of drugs prescribed by a doctor in the pharmacy organization at the time of contact and their preference for drugs from other manufacturers. Most of the respondents (61.0%) consider the range of preferential drugs to be insufficient for the treatment of their underlying disease. Some respondents (20.0%) are not satisfied with the service in a pharmacy organization; 19.0% are dissatisfied with the quality and completeness of information about medicines received from a doctor and a pharmacy worker. The results obtained were communicated to the management of medical and pharmaceutical organizations serving privileged categories of citizens in the Oryol region. The authors of the study developed a Standard Operating Procedure “Procedure for Selling Medicines to Beneficial Categories of Citizens”, which helps to optimize the quality of service in pharmacies for the population receiving medicines under the preferential drug provision program.

Analysis of the Range of Medicines used in the Treatment of Skin Diseases

The purpose of this article is to analyze the range of medicines that are used in the treatment of skin diseases. This topic is currently relevant, since the analysis of retail sales allows you to assess the financial condition of a pharmacy organization, identify unclaimed drugs, develop measures to stimulate sales, as well as study customer demand and develop a strategy for product movement. Accordingly, conducting a study of the main indicators of the assortment of this group of drugs will make it possible to expand their representation on the shelves of pharmacies, as well as to study the demand for them from potential consumers. During the analysis, the following data were obtained. The range under study was represented in the pharmacy by 22 items. The analysis of dosage forms of medicines intended for the treatment of skin diseases showed that liquid dosage forms accounted for 22.73%; solid dosage forms - 4.55%; soft dosage forms – 59.08%; gaseous dosage forms -13.64%. When analyzing the drugs, it was revealed that the largest number in the assortment is synthetic drugs - 68.18%; the share of phytopreparations was 31.82%. Analysis of the producing countries showed that most of the drugs presented to the pharmacy by domestic producers (54,53%), in the second place drugs manufactured in India -18,17%; third place was shared by countries: Poland, Croatia, Belgium, Germany, Czech Republic, USA -4,55%. The analysis of price categories of pharmaceuticals for the treatment of skin diseases revealed that in the price category from 100 to 200 RUB presents 22,73% of drugs; in the category from 200 to 300 rubles-49,89%; from 300 to 400 rubles from 33.73%; from 400 to 700 rubles - on 4,55%.

Research on Meeting the Demand of the Population for A Group of Medicines Intended for the Treatment of Skin Diseases

The paper concluded that, according to the study, the demand for medicines used in the treatment of skin diseases is quite high. At the same time, the administration of the pharmacy chain should pay more attention to the analysis of the purchased groups of medicines in this category in order to prevent overloading the pharmacy balance with drugs, the demand for which is reduced, as this negatively affects the effectiveness of the pharmacy organization. In this regard, it is advisable to conduct an ABC analysis of the assortment groups of drugs at least once a quarter, as well as take the necessary measures to promote drugs used in the treatment of skin diseases that are in insufficient demand among the population

Analysis of the Turnover of Herbal Medicines in Pharmacy Organizations and Directions for Increasing Sales of Pharmaceutical Products

The article analyzes the turnover of herbal products offered by a single pharmacy organization and identifies ways to increase sales of this group of pharmaceutical products. Every year, the popularity of herbal medicines sold in pharmacy chains among the population increases, this is due to the fact that the population in general is gradually moving to a healthy lifestyle nowadays and people prefer to use natural medicines recommended by pharmacists to restore their health. Considering the need to popularize phytoproducts among the population, the author analyzes the turnover of this group of products, identifies the most popular names of pharmaceutical products in this group and comes to the following conclusion: the largest number of herbal products is represented by the company "Pharmatsvet" (62%), the company "Evalar" is represented by 38%. The authors found that the pharmacy "Pharmacy for the Thrifty" the largest number of implemented drugs (Q1 in the amount of RUB 1239288, in the 2nd quarter in the amount of RUB 1345320) and the lowest sold of mineral waters (in the 1st quarter of selling amounted to RUB 76321, in the 2nd quarter 54321 RUB). On the basis of the analysis of the structure of the range of pharmacy "Pharmacy for the Thrifty" it is established that in the 1st quarter, the largest number were drugs from 39.04%, in the second quarter this figure had risen to 40.9%. A study of the range of herbal products in the pharmacy "Pharmacy for the Thrifty" showed that the products of the company "Evalar" have a smaller share in the range. This is due to the fact that the cost of herbal teas of this company is much higher than similar herbal teas of the company "Farmatsvet". Evalar also publishes its own magazine, phytodoctor, which is distributed free of charge. In each magazine, you can find a tea bag that this company produces. At any purchase, each buyer is issued such a magazine, the pharmacist should invite customers to pay attention to the magazine page, where there is a sample of a particular herbal tea and talk about the advantages of Evalar products.