A Study On The Effect Of Stress On Perception And Behavior Of Employees In A BPO Firm

As with other services, ITES Becoming one of the highly competitive service sectors in India. BPO organisations have been facing greater challenges since the beginning of this decade in terms of technological revolution, diversification of services and international operation. Stress is an important part that workers cannot prevent as processes, procedures; technology is being complicated with the use of advanced technology. Each employee cannot cope with such rapid workplace changes. This will help to create tension among employees. Through this research paper, an effort has been made to understand why the BPO workers are stressful and how employees deal with job stress. The maximum number of BPO staff is found to remain under stress. Most workers strive to find ways to alleviate tension. Steps are also suggested in the paper to overcome tension that affects their physical and mental health.

Strategic Asset Seeking: A Motivation of Chinese Business Groups' International Operation

Since the development of Chinese firms, more and more Chinese firms would like to operate their business over the world to increase their strength. For the difficulty of expanding the scale of the company in a short term, many Chinese firms made use of strategy asset seeking to achieve their goal. This article will develop the evidence of Haier Group and Lenovo Group and find the role and effect of their outward strategy asset seeking.

Engaging “Communities, Groups and Individuals” in the International Mechanisms of the 2003 Intangible Heritage Convention

The aim of this article is to examine how the requirement in the United Nations Educational, Scientific and Cultural Organization’s 2003 Convention for the Safeguarding of Intangible Cultural Heritage (ICHC) to ensure the effective involvement of local communities, groups, and individuals (as well as experts, centers of expertise, and research institutions) in the implementation of the Convention can be put into better effect in its international operation. Although examples exist of international treaties that involve non-governmental and other civil society bodies in their implementation at the international level, mostly with regard to Indigenous peoples, the mechanisms for such involvement are still underdeveloped and not wholly satisfactory. Since it has proved difficult to put community participation at the intergovernmental level into practice within the framework of the ICHC, the author seeks to identify approaches that can be usefully employed in the treaty—in particular, by considering participatory models found in other international treaty frameworks in the heritage and environmental protection law fields.

Financial Environment, City Distance and International Operation of Chinese Enterprises

This paper uses the 9741 internationally-operated Chinese companies and their matched companies in Shanghai and Shenzhen A-shares as a sample to empirically examine the relationship between financial environment, distance and international operation. First of all, the study found that there is a significant positive correlation between the financial environment and the international operation of the company. In other words, the better the financial environment in which the company is located, the more likely it is that the company will conduct international operations. Second, there is also a significant positive correlation between distances and international operations, which means that the closer the geographical location of the registered place of a company and the central city of the province, the more likely it is that the enterprises within the jurisdiction are operating internationally. Furthermore, the urban distance can produce a ‘regulatory effect’ between the financial environment and the international operation of the enterprise. That is the positive correlation between the financial environment and the international operation of the enterprise depends on the ‘city distance’. Considering the influence of ‘city distance’, the positive impact of the financial environment on international operations is even more pronounced.

Innovation and Internationalization of Nigeria Deposit Money Banks

The study investigated the effect of service and process innovation on internationalization of Nigeria deposit money banks, using a survey research design. A structured questionnaire was administered to a purposively selected sample of seven hundred and sixty five (765) staff of five international banks; from the population of one thousand six hundred and fifteen (1615) staff of strategy and international operation departments of the ten Central Bank of Nigeria (CBN) licensed international banks. Ordinary Least Squares was employed to estimate the regression model and this was done with the aid of STATA 12. The findings revealed that service and process innovation significantly affect bank’s internationalization. It is therefore recommended that banks seeking internationalization should adopt services and processes innovativeness strategy.

Explaining the Firm's De-Internationalization Process by Using Resource-Based View

The main purpose of this chapter is to analyze why some firms fail in their international operation either right after their exposure or after a certain period of time. Resource-Based View (RBV), which deals with firms' competitive advantage and their superior performance, is used to predict the underlying reasons of firms' failure of internationalization process. In international marketing, RBV basically states that the firm internationally expands its territory when it decides to exploit its resources and capabilities in other markets. This chapter extends RBV literature by applying it to de-internationalization process of the firm. It also provides a framework that shows the actions that need to be taken when firms are faced with a failure in their international operation.

Documentary Letters of Credit, Legal Nature and Sources of Law

There is no doubt about risky nature of international trade. Such risk can be conceptualized as country risk, transportation risk, customer risk and etc. Documentary Letters of Credit (LC) are used as a method of payment in international business for many centuries in order to reduce risk of trade specially when parties are located in different countries and do not have precise information from financial standing of each other. In such occasion LC will reduce the risk of trade by shifting payment obligation from buyer as an individual to a payment guarantee of a bank as a legal entity in return for presentation of complying documents with terms of credit by seller. Familiarity with legal nature and different legal frameworks which govern the international operation of documentary letters of credit can facilitate the process of international trade for businessmen and boost national economies. However, lack of knowledge about them can impose huge losses on international traders. Situation will be more complicated when we understand that there are many internationally recognized legal frameworks which can affect the operation of LC and they get frequently updated in order to address technological and economic developments in global market. In this paper, author tries to answer questions regarding (i) what are international legal frameworks governing operation of documentary letters of credit? (ii) which areas of LC operation has been covered by them and (iii) how do they address the legal questions regarding international operation of documentary letters of credit?

Autonomy Principle and Fraud Exception in Documentary Letters of Credit, a Comparative Study between United States and England

Despite the fact that Documentary Letters of Credit are involved in process of International Trade for many centuries, but their legal personality is very new and their life span is much shorter than their existence. In the middle of Eightieth Century, Lord Mansfield introduced legal aspects of LC operation for the first time to the Common Law System. Later, International Chamber of Commerce started to codified regulations regarding international operation of Documentary Letters of Credit in 1933 under the title of Uniform Customs and Practices for Documentary Letters of Credit and updated them constantly up to current date. However, many aspects of LC operation including fraud are not codified under the UCP which subjects them to national laws. Diversified nature of National Laws in different countries can be source of confusion and problem for many businessmen active in international operation of Documentary Letters of Credit. Such differences are more problematic in Common Law countries as a result of following precedent. For Example, legal aspects of International LC transactions under British Law are only based on case law, however, American Law addresses Letter of Credit Operation under Article 5 of Unified Commercial Code. Due to important role of English and American law in practice of international trade, current paper will try to compare their approach to autonomy principle of in LC operation, fraud rule as a recognized exception to it and search for answer to following questions what is definition of fraud, and what are standards of proof for fraud in LC operation, under English and American law?