Pembiasaan Perilaku Senyum, Salam, Sapa dan Ucapan Terimakasih Pustakawan Terhadap Pemustaka

ABSTRAK:Tulisan ini bertujuan untuk mendeskripsikan pembiasaan perilaku senyum pustakawan terhadap pemustaka, pembiasaan perilaku salam dan sapa pustakawan terhadap pemustaka, dan pembiasaan ucapan terimakasih pustakawan terhadap pemustaka. Metode analisis masalah dalam tulisan ini menggunakan analisis deskriptif berdasarkan studi literatur dari berbagai sumber terkait dengan masalah dan tujuan. Adapun hasil dari pembahasan mengenai pembiasaan perilaku senyum bahwa senyum harus dimulai dan dipraktikan oleh pustakawan kepada pemustaka pada awal dimana pustakawan dan pemustaka bertemu. Bentuk senyuman yang dianjurkan untuk dilakukan oleh pustakawan terhadap pemustaka adalah senyum ketabahan/ketegaran dan senyuman tulus. Pembiasaan salam dan sapa dapat dipraktikan dan dibiasakan oleh pustakawan dengan menyapa pengunjung yang datang dengan ucapan “Assalamu 'alaikum warahmatullah” (bagi orang islam) atau “selamat pagi”, “selamat siang”, “selamat sore” maupun “selamat malam”, dan berupa sapaan teguran. Sedangkan ucapan terimakasih pada umumnya merupakan bentuk ucapan akhir dari sebuah interaksi antara penyedia layanan dengan pengguna layanan. Pustakawan dapat mempraktikan dan membiasakan ucapan terimakasih kepada pemustaka seperti mengucapkan terima kasih atas kunjangan pemustaka, ucapan terima kasih atas pemanfaatan koleksi perpustakaan, ucapan terima kasih atas kepercayaan kepada pengguna dalam menggunakan layanan perpustakaan. Kata Kunci: Senyum, Salam Sapa, Ucapan Terimakasih, Pustakawan ABSTRACT:This paper aims to describe the habituation of the librarian's smile behavior towards the user, the habituation of the librarian's greeting and greeting behavior towards the user, and the habituation of the librarian's gratitude towards the user. The method of problem analysis in this paper uses descriptive analysis based on literature studies from various sources related to the problem and goal. As for the results of the discussion about the habit of smiling behavior that smiling should be started and practiced by the librarian to the user at the beginning where the librarian and the user meet. The form of smile that is recommended for librarians to do to users is a smile of courage and a smile of sincerity. The custom of greeting and greeting can be practiced and accustomed to by the librarian by greeting visitors who come with the words "Assalamu 'alaikum warahmatullah" (for Muslims) or "good morning", "good afternoon", "good afternoon" or "good night", and in the form of a warning greeting. Meanwhile, gratitude is generally the final form of an interaction between service providers and service users. Librarians can practice and get used to gratitude to users such as saying thank you for the visitor's allowance, thank you for the use of library collections, thank you for trusting users in using library services.Keywords: Smiles, Greetings, Thanks, Librarian

The Role of the Addressee and Gender Diversity in Greeting Behavior in the Saudi Context

The current paper investigates verbal and nonverbal greeting behaviors in the Saudi context. The study aims to identify how Saudi males and females greet their parents, grandparents, siblings, and friends, and what role the addressee plays on the performance of the greeting behavior. The study further distinguishes the similarities and differences between Saudi males and females in their greeting behavior. This study is a mixed method study that adopts qualitative and quantitative methodologies. The participants of the study are 72 Saudi adults, 50 females and 22 males. The findings show that Saudis accommodate their greeting behavior according to their addressee’s gender, age, social (familial) status, and social distance. Moreover, the findings revealed that males and females vary in the way they greet their relatives and friends. This variation is interpreted in the light of previous studies. This study provides some practical implications for the successful and meaningful greeting as well as successful interactions. 

Greetings as social action in Finland Swedish and Sweden Swedish service encounters – a pluricentric perspective

While greetings are performed in all cultures and open most conversations, previous studies suggest that there are cross-cultural differences between different languages in greeting behavior. But do speakers of different national varieties of the same language organize and perform their greeting behavior in similar ways? In this study, we investigate the sequential organization of greetings in relation to gaze behavior in the two national varieties of Swedish: Sweden Swedish spoken in Sweden and Finland Swedish spoken in Finland. In recent years, the importance of studying pluricentric languages from a pragmatic perspective has been foregrounded, not least within the framework of variational pragmatics. To date, most studies have focused on structural differences between national varieties of pluricentric languages. With this study, we extend the scope of variational pragmatics through adding an interactional, micro perspective to the broader macro analysis typical of this field. For this study, we have analyzed patterns for greetings in 297 video-recorded service encounters, where staff and customers interact at theatre box offices and event booking venues in Sweden and Finland. The study shows that there are similarities and differences in greeting behavior between varieties. There is a strong preference for exchanging reciprocal verbal greetings, one at a time, in both. There is also a similar organization of the greeting sequence, where customer and staff establish mutual gaze prior to the verbal greetings, thus signaling availability for interaction. The duration of mutual gaze and the timing of the greeting, however, differ between the two varieties. We have also conducted a multi modal analysis of gaze behavior in correlation to the greeting. We found that the customers and staff in the Finland Swedish data share mutual gaze before and during the verbal greeting, and often avert gaze after the verbal greetings. However, in the Sweden Swedish data, the participants often avert gaze before the verbal greetings. Our results thus indicate that both similarities and differences in pragmatic routines and bodily behavior exist between the two national varieties of Swedish. The present study on greeting practices in Finland Swedish and Sweden Swedish should contribute to the field of variational pragmatics and to the development of pluricentric theory.

Warum Vorschulkinder nicht zurückgrüssen müssen. Beobachtungen zu Spezifika des kindlichen Sequenzmusters in der Grusshandlung

The pilot study takes into focus a so far widely unexamined branch of language acquisition and developmental psychology. The object of investigation is the salutatory behavior of children between four and seven years of age. The analysis of data gathered in a Swiss kindergarten allows deriving a pattern of sequences for the preschooler's salutatory habits. Children tend to remain passive during greeting episodes or perform fragmentary salutations: They follow their own rituals of greeting. The childish salutatory behavior differs from the conventionalized norms valid for adults. This divergence, which is often considered deficient and reduced to a lack of politeness on the child's part, is in fact a normal state in the process of socialization A notable difference between the four- and the seven-year-olds has been observed: The older the children are, the more do their greetings correspond to the salutatory rituals conventionalized in society. This allows the conclusion that greeting behavior is not acquired simultaneously with language – preschoolers have already acquired language to a large extent, while they are still in midst of the process of socialization.