problem reporting
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2021 ◽  
Vol 65 (1) ◽  
pp. 23
Author(s):  
Anita K. Foster

The Ohio State University Libraries’ Serials and Electronic Resources team tracked reports of problems with electronic resources through a ticketing system, but had not used the system functions to articulate the work involved in supporting such resources. When a new Electronic Resources Officer was hired, the librarian reviewed the type of statistics provided to management and identified an opportunity to more fully document reported problem and staff effort. With the help of team members, a mechanism was created to highlight different types of problems through the application of a controlled vocabulary developed specifically for that environment. Once the vocabulary was available and in use, after some time, terms were evaluated for efficacy, and for how the use of the vocabulary enabled analysis of the trouble-shooting process. Following an analysis by the Electronic Resources Officer of the terms after being in use for some time, the ways that staff were involved in the workflow was changed, leading to faster responses and more consistent communication of information to patrons and vendors. This paper describes the process of developing the controlled vocabulary, the insights found following implementation, and the changes to the workflow that came from that analysis.


2020 ◽  
Vol 53 (14) ◽  
pp. 2183-2212 ◽  
Author(s):  
Gemma Dipoppa ◽  
Guy Grossman

Does political engagement depend on government responsiveness? Identifying the drivers of political action is challenging because it requires disentangling instrumental from expressive motives for engagement and because government responsiveness is likely endogenous. We overcome the first challenge by studying citizens’ reporting of street-problems—a form of participation arguably driven by instrumental considerations. We overcome the second challenge by taking advantage of variation in local elections timing in England’s district authorities. We report three key results. First, local governments address requests faster in the months leading to elections. Second, street-problem reporting increases in (pre)electoral periods. Third, the increase in requests sent in preelection periods is driven by districts in which government responsiveness is higher. These findings show that, individuals consider expected benefits when choosing to undertake at least some instrumental forms of participation. Our results also underscore the importance of temporal factors that increase the perceived benefits of one’s political engagement.


2020 ◽  
Vol 39 (1) ◽  
pp. 59-76
Author(s):  
Judith C.L.M. Beerten-Duijkers ◽  
Constance Th.W.M. Vissers ◽  
Mike Rinck ◽  
Russell A. Barkley ◽  
Os I.M. Egger

Introduction: This study zoomed into the relation between self-regulation, resilience and quality of life (QOL) within a mixed psychiatric sample of patients with Dual-Diagnosis (DD) or an Autism spectrum disorder (ASD). Method: Patients with DD or ASD participated and healthy control (HC) data were present. The Barkley Deficits in Executive Functioning Scale (BDEFS), Shortened Temperament and Character Inventory and Manchester Short Assessment of Quality of Life were administered. Results: The BDEFS revealed more executive problem reporting by DD or ASD patients than by HC. Both patient groups revealed that, the more problems were reported in executive self-regulation (like self-motivation, problem-solving), the lower QOL was experienced. The resilience aspect of self-directedness (goal-directed, responsible attitude) was positively related to higher QOL and to lesser experience of self-motivational and problem-solving problems. But, the more harm-avoidant, the lesser one was self-directed and the more self-motivational and problem-solving problems were reported. Discussion: Self-regulation and harm-avoidance problems were related to lower QOL in DD and ASD. Self-directedness, executive self-motivation and problem-solving predicted higher QOL. Treatment focus on self-directedness, executive self-regulation and resilience is recommended.


2018 ◽  
Vol 42 (12) ◽  
pp. 1963-1976 ◽  
Author(s):  
Michelle A. Morris ◽  
Emma Wilkins ◽  
Kate A. Timmins ◽  
Maria Bryant ◽  
Mark Birkin ◽  
...  
Keyword(s):  
Big Data ◽  

Author(s):  
Murti Mandawati ◽  
Muhammad Jauhar Fu'adi ◽  
Jaelan Jaelan

Introduction: As stated by the Ministry of Health, hospital accreditation is mandatory done through a series of assessments and improvements as a step to ensure the hospital in prioritizing public services, safety and protection. Nursing care as one of the main services in hospitals is the most widely rated service in accreditation. Therefore, this study was done to determine the nurse's perception of the impact of accreditation on nursing. Methodology: This qualitative study examined 21 hospital nurses as its respondents. The data were collected by in-depth interviews using interview guides. The data were then analyzed and categorized to determine the theme. Results: According to the nurses, hospital accreditation was important to implement. The positive impacts of accreditation were the increased care of nurses on patient safety indicators, among others, improvements in the problem reporting flow, compliance with standard operating procedures, communication among health workers, documentation, service facilities,continuing nurses education, health education, and working enviroument. Discussion: a positive outlook on accreditation activities is a good start for hospitals to continue to improve service quality. Because the main thing in service is the quality of service assessed from the clinical indicators of the service, not the completeness of the documentation.


2016 ◽  
Author(s):  
Vasco Cortez ◽  
Bernhard Lopez ◽  
Nicholas Whyborn ◽  
Roberto Price ◽  
Octavio Hernandez ◽  
...  

2013 ◽  
Vol 44 (3) ◽  
pp. 469-476 ◽  
Author(s):  
M. Cella ◽  
S. Swan ◽  
E. Medin ◽  
C. Reeder ◽  
T. Wykes

BackgroundPeople with a diagnosis of schizophrenia have limited metacognitive awareness of their symptoms. This is also evident for cognitive difficulties when neuropsychological assessments and self-reports are compared. Unlike for delusions and hallucinations, little attention has been given to factors that may influence the mismatch between objective and subjectively reported cognitive problems. Symptom severity, and also self-esteem and social functioning, can have an impact on cognitive problem perception and help to explain the gap between objective and subjective cognitive assessments in psychosis.MethodOne-hundred participants with a diagnosis of schizophrenia were recruited and assessed with a comprehensive neuropsychological battery, a measure of awareness of cognitive problems and measures of psychotic symptoms, social and behavioural functioning and self-esteem. Regression was used to investigate the influence of symptoms, social functioning and self-esteem, and patients with different levels of cognitive problem awareness were contrasted.ResultsSimple correlation analysis replicated the lack of association between objective cognitive measures and metacognitive awareness of cognitive problems. However, the results of the regression analyses highlight that self-esteem and negative symptoms predict metacognitive awareness. When significant predictors were controlled, individuals with better awareness had more impaired working memory but higher IQ.ConclusionsPoor self-esteem and high negative symptoms are negatively associated with metacognitive awareness in people with schizophrenia. Interventions that aim to improve cognition should consider that cognitive problem reporting in people with schizophrenia correlates poorly with objective measures and is biased not only by symptoms but also by self-esteem. Future studies should explore the causal pathways using longitudinal designs.


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