Management Training and Development in a Nonprofit Organization

Management training and development (MTD) is frequently discussed in the context of private sector organizations. However, recent examples of excellent management in nonprofits attest to MTD programs in the nonprofit sector. The MTD program conducted by the National Academy for Voluntarism (NAV), the training arm of United Way of America, is discussed in this paper. The components and philosophy of the NAV program may serve as a model for other nonprofit MTD programs. Two surveys suggest the NAV program is well received by the participants and their sponsors.

Defining and Measuring Agency Services to Improve Their Effectiveness

Social welfare agencies are increasingly being held accountable not only for their fiscal policies but also for the effectiveness of their services. To measure the effectiveness of an agency's program, its goals must be clearly identified. Measurable units of service delivery can then be established and a reporting system instituted. The Services Identification System of the United Way of America is shown to be an effective tool in developing a meaningful system of program definition and measurement.