Data Collection and Assessment

Building on the assessment process described in Chapter 5, this chapter provides detail on methods for gathering data and turning data into information to help identify problems, needs, or opportunities for change. The tools here would be useful in assessing the content of the change regarding which issues, problems, or other concerns need to be addressed. Action research is a process of gathering data, analyzing data, developing action plans, implementing plans, and then gathering data again to assess results and identify new opportunities for change and improvement. Employee surveys, customer surveys, stakeholder surveys, management audits, existing organizational performance data, and “unobtrusive” measures such as turnover rates can be used to identify areas needing attention. Surveys of clients and other stakeholders of the organization can be valuable in showing opportunities for change. Appreciative inquiry, an alternative to action research, focuses on identifying what is working well and building on that.

Comprehensive Concept Model for Management Auditing in SMEs

The aim of this contribution is to present managers and owners of SMEs with a comprehensive concept for the preparation and implementation of a systemic approach to management auditing. The concept is presented in the form of a model called the “Systemic Approach to Management Audits”, as developed by the author. The principle behind the model is to conduct individual audit activities according to a predetermined order, as represented by a sub-model called “Advised Activities during Management Audits”. The model, or the application of a purposeful, standardized and, above all, systemic approach, was compiled on the basis of a two-phase questionnaire survey conducted in 2015/2016 and 2018/2019 among managers of SMEs, as well as guided interviews with professional auditors. The partial aim is to also highlight the relatively poor knowledge and implementation of management auditing in SMEs, and to encourage the use of the presented methodology by them.

PERANAN AUDIT MANAJEMEN DALAM MENILAI EFEKTIVITAS DAN EFISIENSI PELAYANAN TERHADAP PASIEN DI DEPARTEMEN BEDAH RUMKITAL DR. RAMELAN SURABAYA

ABSTRACT,This study aims to determine,the role of, management audits in assessing the effectiveness and, efficiency of service to patients in the surgical, departement Rumkital Dr. Ramelan Surabaya. This research is a case study with qualitative, descriptive method, throught interview, observation and questionnaire. The effectiveness and, efficiency, of,services to patients is analyzed and,evaluated by comparing the, criteria, causes, effects and providing recommendations. Based on the result of, the research, it can be conclude that the activity or service activity, in Departement of Surgery has been run efficiently but not yet effective because the, waiting time of elective surgery of spine surgery patient not yet in accordane with predefined, time standard.

IMPLEMENTASI FRAMEWORK COBIT 5.0 FOKUS DOMAIN DELIVERY, SUPPORT, DAN SERVICE PADA PT.XYZ

<p><em>XYZ company has implemented information technology in the company's operations. Information technology management audits are needed to find out whether the application of information technology is in accordance with the company's control standards. The framework used in this research was COBIT 5.0 domain that is DSS (Delivery, support, dan service) because the DSS domain includes has IT management scope, data management scope, and facility operational scope. This research aimed to evaluate information technology management at the company. Audit results shows that the company's capability level in 4th level (Predictable Process). Predictable Process means that DSS domain process has been standarized, do the IT process, and achieved process. Capability level that the company wants to be achieve is 5th level (Optimizing Process). To achieve this level, companies must innovate and make sustainability improvements.</em></p><p><em><strong>Keywords</strong></em><em>: COBIT 5.0 Framework, Delivery, support, dan service, DSS Domain, IT Management of Audit</em> </p><p><em>PT. XYZ adalah perusahaan yang telah menerapkan teknologi informasi dalam operasional perusahaan. Audit manajemen teknologi informasi diperlukan untuk mengetahui apakah penerapan teknologi informasi sudah sesuai dengan standar control perusahaan. Framework yang digunakan dalam penelitian ini adalah COBIT 5.0 domain yang DSS (Delivery, support, dan service) karena domain DSS mencakup pengelolaan layanan teknologi informasi, pengelolaan data, dan operasional fasilitas. Penelitian ini bertujuan untuk mengevaluasi manajemen teknologi informasi pada perusahaan tersebut. Berdasarkan hasil audit, capability level perusahaan berada pada level 4 (Predictable Process). Predictable Process diartikan proses domain DSS pada perusahaan telah terstandarisasi, melakukan proses sesuai dengan standar yang ditetapkan, dan mencapai hasil dari proses tersebut. Namun, expected level yang ingin dicapai perusahaan adalah level 5 (Optimizing Process). Untuk mencapai level tersebut, perusahaan harus membuat inovasi dan melakukan perbaikan yang berkelanjutan.</em></p><p><em><strong>Kata kunci</strong></em><em>: Audit Manajemen Teknologi Informasi, Delivery, support, dan service, Domain DSS, Framework COBIT 5.</em></p>