PENINGKATAN LAYANAN PERPUSTAKAAN IPDN KAMPUS JAKARTA MELALUI SISTEM PERPUSTAKAAN DIGITAL

Digital library system is an application of information technology that keep, obtain and disseminate the scientific information in digital format. In a simple analogy, it is a place to keep the digital library collections. Currently, Campus IPDN Jakarta Library does not yet have a digital library system due to the lack of attention from the leadership, limited budget, and lack of human resources who manage the library. The constraints faced by the Campus IPDN Jakarta Library have led to a decline in lending services, reference services, information retrieval services, and Internet services. To overcome it, a digital library system is needed in Campus IPDN Jakarta Library environment. This requires the adequate facilities and infrastructure, human resources who master technology, and an adequate budget. ABSTRAKSistem perpustakaan digital adalah penerapan teknologi informasi sebagai sarana untuk menyimpan, mendapatkan dan menyebarluaskan informasi ilmu pengetahuan dalam format digital. Atau secara sederhana dapat dianalogikan sebagai tempat menyimpan koleksi perpustakaan yang sudah dalam bentuk digital. Saat ini, Perpustakaan IPDN Kampus Jakarta belum memiliki sistem perpustakaan digital dikarenakan kurangnya perhatian Pimpinan, terbatasnya anggaran, dan kurangnya Sumber Daya Manusia yang mengelola perpustakaan. Kendala yang dihadapi Perpustakaan IPDN Kampus Jakarta ini menyebabkan menurunnya layanan peminjaman, layanan referensi, layanan Penelusuran Informasi, dan layanan Internet. Untuk mengatasi ini, diperlukan sistem perpustakaan digital di lingkungan Perpustakan Kampus Jakarta. Hal ini memerlukan sarana dan prasarana yang memadai, sumber daya manusia yang menguasai teknologi, dan anggaran yang mencukupi.

EXAMINING VIRTUAL REFERENCE SERVICES IN ACADEMIC LIBRARIES IN THE MIDDLE EAST

This research focuses on examining the availability of Virtual Reference Services in academic libraries in the Middle East. Virtual Reference Services could be provided in several ways, for example: by telephone, email, live chat, video conferencing, texting, and recently using social media applications like Twitter. This research will explore the presence of Virtual Reference Services in Middle Eastern academic libraries, and the ways in which they are presented. 55 academic libraries’ websites have been examined with a checklist that includes: the nature of reference services available, the time it took to locate the Virtual Reference Services, the text included in the link to describe the services, and the number of links navigated on the webpage to find the reference services. The main objective of this research is to examine the use of Virtual Reference Services in Middle Eastern university libraries and to increase the awareness of the libraries’ resources and services. Findings of this study showed that live chat as a Virtual Reference Service in the Middle East is not very prevalent. In addition, it was found that email as a means of virtual communication is used most commonly by the academic libraries that provided Virtual Reference Services.

Optimization Of Reference Services In The Covid Pandemic At Campus Merdeka Era

The COVID-19 pandemic that shook the world in 2020 has forced changes in human life. Humans are forced to find new formulas in their activities. During this COVID-19 pandemic, all activities must continue to be carried out with strict health protocols. During this pandemic, reference services are at the forefront of communication between libraries and users. In this pandemic era, libraries face such massive challenges, so libraries can no longer delay in optimizing reference services. The research method in this paper is literature review or literature study. Researchers will put forward theories about reference services related to the covid pandemic condition and within the framework of an independent campus. Optimization of reference services that can be carried out such Mobile references service; Distance education for users; Ask Librarians; Remote libraries; Research support; Video tutorials; New Flash; Collaboration. The optimization is provide user information in implementing the independent campus program.Keywords: Reference Service, Covid-19, Campus MerdekaABSTRAKPandemi Covid-19 yang mengguncang dunia pada awal tahun 2020 telah memaksa perubahan hidup manusia. Manusia dipaksa menemukan formula baru dalam beraktivitas. Dalam masa pandemi Covid-19 ini, semua aktivitas harus tetap dijalankan dengan menaati aturan yang ketat. Perpustakaan harus mengikuti peraturan dalam memberikan layanan kepada pemustaka. Layanan referensi menjadi salah satu garda terdepan komunikasi antara perpustakaan dengan pemustaka. Di era pandemi ini, perpustakaan menghadapi tantangan yang sedemikian masif, maka perpustakaan tidak lagi dapat menunda dalam mengoptimalisasi layanan referensi. Metode penelitian dalam tulisan ini adalah kajian pustaka atau studi kepustakaan. Peneliti akan mengemukakan teori-teori tentang layanan referensi dikaitkan kondisi pandemi Covid-19 serta dalam bingkai kampus merdeka. Optimalisasi layanan referensi yang dapat dilakukan antara lain Mobile references service; Pendidikan jarak jauh bagi pemustaka; Ask librarian; Remote library; Research support; Video tutorial; New Flash / glance; Kolaborasi. Optimalisasi tersebut diharapkan dapat menjembatani kurangnya informasi pemustaka dalam melaksanakan program kampus merdeka.

Impact of digital reference on the delivery of reference in New Zealand public libraries

<p>This study looks at digital reference services in New Zealand public libraries to find out what types of services are being provided and what impact they are having on traditional reference services. A survey was sent to twenty-seven selected public libraries with a further sixteen selected libraries added after a low response rate from the first group, to collect information on their digital reference services. The libraries included large, medium and small and were selected from all areas of New Zealand. A questionnaire was used to collect the information and the data was statistically analysed. All large and the majority of medium selected libraries are providing a digital reference service in the form of email or web form. Four of the large libraries are participating in AnyQuestions - a virtual reference service for New Zealand school children, and one large library has their own virtual service. The low response rate and deficiencies in the survey design have resulted in inconclusive results for this study. We know libraries are providing digital reference services and we know something about how the services are provided, but it is still unclear whether these services are having an impact on traditional reference services.</p>

Impact of digital reference on the delivery of reference in New Zealand public libraries

<p>This study looks at digital reference services in New Zealand public libraries to find out what types of services are being provided and what impact they are having on traditional reference services. A survey was sent to twenty-seven selected public libraries with a further sixteen selected libraries added after a low response rate from the first group, to collect information on their digital reference services. The libraries included large, medium and small and were selected from all areas of New Zealand. A questionnaire was used to collect the information and the data was statistically analysed. All large and the majority of medium selected libraries are providing a digital reference service in the form of email or web form. Four of the large libraries are participating in AnyQuestions - a virtual reference service for New Zealand school children, and one large library has their own virtual service. The low response rate and deficiencies in the survey design have resulted in inconclusive results for this study. We know libraries are providing digital reference services and we know something about how the services are provided, but it is still unclear whether these services are having an impact on traditional reference services.</p>

Assessing an academic library performance before and during the COVID-19 pandemic: a case study in UAE

PurposeThe purpose of this case study is to assess and compare the performance of an academic library, in the United Arab Emirates (UAE), before and during the coronavirus disease 2019 (COVID-19) pandemic.Design/methodology/approachThe study is based on data collected from the library management system, usage reports of online databases, and monthly reports and archives to evaluate and assess library performance in managerial activities, collection development, collection treatment, collection circulation, usage of digital resources, quality control, reference services and information literacy activities. Frequency distributions and non-parametric tests were used in identifying differences and testing hypotheses.FindingsThe study found that library performance before the COVID-19 pandemic outperformed library performance during the pandemic in collection development, collection treatment, collection circulation, access and use of digital resources, quality control and information literacy. On the other hand, the library demonstrated higher performance in managerial activities and reference services during the COVID-19 pandemic than that of before the pandemic period. Interestingly, the analysis of the Wilcoxon signed-ranks test revealed statistically no significant difference in the library performance before and during the COVID-19 pandemic. The results supported all the eight hypotheses stated in this study.Research limitations/implicationsThis is a case study based on data collected from an academic library in the UAE before and during the COVID-19 pandemic. The findings may not be generalized and may differ if more data are analyzed from many academic libraries.Practical implicationsCOVID-19 pandemic is a turning point for library managers to increase the number of digital resources and services, to ensure that library staff are equipped with essential and up-to-date information and communication technology (ICT) skills and knowledge, to ensure that library users are equipped with essential and up-to-date information literacy skills and knowledge. These will enable them to satisfy users' information needs and ensure library operation in disasters and crisis periods.Originality/valueThis is one of the few studies conducted in the Gulf Cooperation Council (GCC) countries to evaluate library performance before and during COVID-19 pandemic. The findings of the study could be an important reference in understanding how libraries responded to COVID-19 pandemic in the Middle East. The results of the study may contribute to the provision of digital resources and services during the pandemic and disasters in the UAE and the Arab world.

Reference Services in the Libraries of the Republic of Cameroon: Current State, Problems and Prospects

The reference services in Cameroonian libraries are lagging in the exercise of their activities. Thus, this study raises the problem of the organization and functioning of reference services in the libraries of Cameroon. The purpose of the research is to provide an updated view of research issues in reference services in the libraries of the Republic of Cameroon. It outlines the definition of the notion «reference service»; opens his essence, characteristics, and content; reveals the current state of reference services for Cameroonian libraries and the main factors influencing the activities of reference services in libraries of Cameroon. The research defines the attributes of a reference librarian and proposes and defines several ways and trends for the future improvement of reference services in the libraries of Cameroon. As part of the research conducted, the following methods were used: observation and interviews carried out in Cameroon libraries. The results of this study would, no doubt, be of great benefit to all libraries in Cameroon and should ideally be completed by the Cameroonian reference services.

Layanan Referensi Virtual Sebagai Strategi Pelayanan di Masa Pandemi Covid-19

Pademi covid-19 datang secara tiba-tiba dan telah merubah semua sisi kehidupan, kebijakan dan pembatasan yang diterapkan diberbagai negara menjadikan manusia mengurangi interaksinya dengan manusia lain, hal tersebut dilakukan untuk memutus rantai penularan virus covid-19. Kebijakan pemerintah Indonesia meniadakan pembelajaran tatap muka baik tingkat universitas maupun sekolah-sekolah dan menggantinya dengan pembelajaran online/daring membuat penurunan kunjungan dan pemanfaatan perpustakaan oleh pemustaka. Dengan kenyataan tersebut diperlukan sebuah strategi agar perpustakaan khususnya perpustakaan perguruan tinggi tetap bisa berperan sebagai jantung perguruan tinggi. Salah satu strategi layanan yang bisa dilakukan perpustakaan dimasa pandemi ini adalah dengan cara menyediakan layanan referensi vitual. Layanan referensi virtual merupakan salah satu strategi perpustakaan peguruan tinggi dengan menyediakan layanan referensi secara online sehingga layanan tersebut tetap bisa diakses dimanapun berada tanpa harus datang langsung ke perpustakaan. Layanan ini juga sebagai wujud nyata peran serta perpustakaan perguruan tinggi dalam menerapkan social distancing dan mencegah perpustakaan sebagi klaster penularan baru. Pandemic covid-19 came suddenly, has changed all sides of life, policies and restrictions applied in various countries make humans reduce their interaction with other humans, it is done to break the chain of transmission of the covid-19 virus. The wisdom of the Indonesian government to eliminate face-to-face learning at both the university and school levels and replace it with online learning makes a decrease in visits and utilization of libraries by the library. With this fact, a strategy is needed so that libraries, especially college libraries, can still act as the heart of the college. One of the service strategies that libraries can do in this pandemic period is to provide virtual reference services. Virtual reference services are one of the strategies of high learning libraries by providing online reference services so that they can still be accessed anywhere in the world.