Factors Affecting Satisfaction and Loyalty of Health and Fitness Club Customers

Competition between companies increases rapidly and continuously, so it is important to always evolve. The purpose of this study was: (1) to test the impact of word of mouth, price, and service quality on the satisfaction and loyalty of customers of health and fitness clubs in Klaten and Yogyakarta; (2) to provide a sports management guide to these companies; and (3) to evaluate the third-party complaints in the context of these clubs. A descriptive survey method was used with a quantitative approach. The research sample consisted of 200 subjects from 10 Klaten and Yogyakarta health and fitness clubs recruited by random sampling. Data were collected through a questionnaire. Data were analyzed using structural equation modeling to test the similarity and relationships between all variables. The results showed that loyalty and satisfaction were significantly influenced by word-of-mouth, and service quality had a positive effect. Price had a significant effect on customer satisfaction and loyalty as well. A company’s customer satisfaction and loyalty are very important for increasing profits, so it is crucial for companies to always maintain good relations with their customers. Keywords: health and fitness club, service quality, word-of-mouth, satisfaction, loyalty

Dimensions of Service Quality in Health-Fitness Clubs in China

The purpose of this study was to explore the dimensions of service quality in fitness clubs in China and examine their impact on customer satisfaction. In Phase I of the study, we collected qualitative data from online comments related to service quality in 30 Tera Wellness clubs in Shanghai (k = 6252). Conducting content analysis, we synthesized the information and identified preliminary themes and formulated measurement statements. Phase II implemented a series of quantitative research procedures to examine the measurement properties of statements developed in Phase I. Conducting exploratory factor analysis, confirmatory factor analysis, and structural equation modeling analyses based on responses of club members (N = 533), we identified a total of 27 items in six dimensions: service recovery, service assurance, facility function, program operation, instructor quality, and staff performance. These factors significantly (p < 0.05) predicted customer satisfaction with fitness clubs in China. The findings highlight the importance of high-quality service delivery, service recovery, and service assurance and pinpoint specific areas for improvement.

Eating Disorders and Nutritional Status of College Girls in Ludhiana City, Punjab (India)

Eating disorders and overweight are notable health issues, which are increasing day by day among young adults. Therefore, the study was conducted to evaluate the extent and type of eating disorders among college girls. A sample of 500 college girls in the age group of 18-25 years was randomly selected from five colleges of Ludhiana city, Punjab. Eating disorders were assessed by using Eating Attitude Test (EAT) questionnaire and subjects were categorized into two groups - With Eating Disorders (WED) and Without Eating Disorders (WOED). Prevalence of eating disorders among college girls on basis of EAT scale was 46 percent with higher mean scores of oral control (15.86±6.29) followed by dieting (13.17±8.47), bulimia, and food preoccupation (3.86±1.98). The correlation coefficient showed positive associations of eating disorders with body mass index. This study suggested formulating nutrition and health fitness clubs in colleges to create awareness and practices regarding diet, exercise, and yoga.

Maintaining the Health of Professional Folk Dancers in Conditions of Physical Recreation

Research on the health issues of folk dancers has not been sufficiently developed. A sociological survey of the artists of the National Academic Ensemble of Folk Dance "Joc" from Moldova on the problems of a healthy lifestyle, diet, rest regime, physical and mental state, the attitude of respondents to physical activity in fitness clubs, readiness to engage in physical recreation to improve their condition, prevention diseases, allowed to determine the types of physical recreation and fitness programs recommended for dancers.

Hubungan Perkhidmatan Sukan dengan Kepuasan Atlet Universiti Awam Malaysia

Kajian ini bertujuan untuk mengenal pasti perkhidmatan sukan terhadap kepuasan atlet di Universiti Awam Malaysia. Seramai 115 orang atlet yang terdiri daripada atlet bola tampar di universiti awam Malaysia sebagai responden kajian. Kajian ini ialah satu kajian kuantitatif yang menggunakan kaedah tinjauan. Adaptasi soal selidik telah digunakan dalam kajian ini berdasarkan Instrument for Evaluating Service Quality of Health-Fitness Clubs (SQAS) Lam et.al.,(2005) bagi mengkaji kualiti perkhidmatan sukan dan Athlete Satisfaction Questionnaire (ASQ) (Reimer & Chelladurai, 1998) & Asiah Pilus (2009) bagi melihat kepuasan atlet. Kajian rintis dijalankan untuk menguji kesahan dan kebolehpercayaan instrumen kajian. Analisa data kajian menggunakan program SPSS versi 24.0 (Statiscal Package for Social Science). Analisis statistik diskriptif dan inferensi digunakan untuk menguji hipotesis kajian. Dapatan kajian menunjukkan terdapat hubungan yang signifikan diantara perkhidmatan sukan dengan kepuasan atlet universiti. Aspek staf menunjukkan hubungan kuat dengan kepuasan atlet dan aspek tempahan menunjukkan hubungan yang rendah terhadap kepuasan atlet. Dapatan kajian juga menunjukkan terdapat perbezaan yang signifikan penggunaan perkhidmatan sukan mengikut jantina dan dapatan kajian menunjukkan terdapat perbezaan pengalaman atlet berdasarkan peringkat tertinggi. Kajian ini mencadangkan perkhidmatan sukan di universiti boleh disesuaikan dengan keperluan semasa seperti kecekapan staf dalam urusan tadbir organisasi, berpengetahuan dalam bidang sains sukan, penggunaan alatan moden seperti kemudahan dan peralatan sukan terkini, sistem tempahan dan hebahan secara online, penganjuran aktiviti atau program sukan kepada atlet yang berimpak tinggi, sistem data atlet atau lain-lain secara efisen, kreatif dan berinovatif.

THE STUDY OF THE MOTIVATIONAL FACTORS OF PRACTICING FITNESS BY MEN IN THE REPUBLIC OF MOLDOVA

This paper reflects the results of a study on the motivational factors of practicing fitness by men in the Republic of Moldova. Starting from the data from the specialized scientificmethodical literature, as well as from the results of their own observations, a sociological survey was developed (15 questions), which was applied to a group of 40 men who attend various fitness clubs in Chisinau. The study highlighted a number of aspects, the most important being the following: the profile of the subjects; general aspects of their fitness); the reasons that determine them to practice fitness, according to the three categories: related to physical condition, psychoemotional and cognitive sphere, socio-professional sphere, in order to determine the dominant motivational factors, those of increased importance and those of low importance; the degree of subjects satisfaction after practicing fitness; the role it assigns to fitness trainer/instructor in obtaining their results. The model for determining the motivational factors of practicing fitness by men can be proposed for application to coaches in fitness centers in our country, which would help maintain a constant interest of the population and, implicitly, to streamline the fitness training process.

Formation of a model of professional training of a coach in selected sports

The article considers issues related to the formation of training of future coaches. Identified the prerequisites for access to education, orientation and the main focus of programs on professional competencies, etc. We determined the direction of training, developed a logical-structural model for the formation of basic knowledge in the professional field, explaining the essence of professional functions and professional competencies of the coach. Today scope trainer profession has expanded recently. This is primarily because the fact that the trend is a healthy lifestyle. The coach is interested not only in CYSS or sports sections, but also in numerous private gyms, fitness clubs, sanatoriums and health centers or children's camps. With the reform of higher education, a number of adjustments are being made to train specialists in this specialty and in education in general. Each educational institution puts forward its views on the training of young professionals. The proposed training model consists of five main areas that we believe decide issues concerning formation of training the trainer, namely: a cycle of general training, a cycle of professional training consisting of four subgroups, a cycle of elective disciplines, practice in a professional direction and independent scientific research workwith elements of independent research. Actuality primarily due to the fact that the reform of higher education. Secondly, there is a lot of competition both in Ukraine and in the world for the training of sports coach. Third, you need to constantly improve your knowledge and skills in the context of informatization of society as a whole. Fourth, regarding the forcing of scientific approaches, principles, means, methods and forms of organization and self-organization during the distance learning process, control of training sessions, loads and rest of the athlete in the conditions of crisis situations, and timeliness of epidemic covid-19. The analysis and generalization of scientific, educational- methodical and special literature is carried out.

Prevalence of Musculoskeletal Pain and Injuries in Gym Instructors

Background: The gym instructors perform high intensity work during their personal session or while assisting their clients during their workout session. This is one of the major reasons for various injuries and subsequent pain. This study evaluated the prevalence of musculoskeletal pain and injuries in gym instructors. Objectives: To obtain the prevalence of musculoskeletal injuries and pain in gym instructors. Methods: A cross sectional study was performed on108 gym instructors from different fitness clubs. A self-administered questionnaire was used. Percentile analysis of the scores was done. Results: 16% of gym instructors suffered with injures of shoulder, low back and knee. About 82% of gym instructors had pain in various body areas. Conclusion: The prevalence of pain and injuries was high in gym instructors which demands fitness industries to adapt prevention strategies. Key words: Gym instructors, musculoskeletal pain, injury