Pengembangan Electronic Customer Relationship Management Berbasis Web untuk Peningkatan Loyalitas Pelanggan

Bisnis sudah menjadi bagian dari kehidupan masyarakat. Salah satunya yang tidak lepas dari bisnis adalah perusahaan. Perusahaan di seluruh dunia bersaing untuk mendapatkan keuntungan yang sebesar-besarnya dari customer. Mereka semua berlomba-lomba mendapatkan customer dengan cara mempelajari perilaku customer yang cenderung konsumtif dan selalu berubah - ubah mengikuti tren. Customer Relationship Management (CRM) menjadi salah satu hal yang berperan penting bagi perusahaan. PT. Sanprima Sentosa adalah salah satu cabang dealer dan bengkel dari Astra Honda Motor (AHM) Indonesia yang membutuhkan perkembangan di bagian CRM. Model untuk pengembangan sistem yaitu: Rapid Application System (RAD). Pada perancangan sistem dilakukan dengan menggunakan tool Unified Model Language (UML). Aplikasi yang digunakan berbasis website dengan menggunakan MySQL sebagai penyimpanan database. UML yang dibuat terdiri atas Use case Diagram, Activity Diagram, Sequence Diagram, Class Diagram, Statechart Diagram dan Deployment Diagram. Hasil penelitian menyimpulkan bahwa Elektronik CRM adalah solusi yang efektif dan efisien untuk meningkatkan loyalitas customer. E-CRM ini memiliki fungsi pemesanan sepeda motor, fitur testimoni untuk customer yang dapat memberikan feedback kepada perusahaan, fitur rewarding untuk customer yang telah melakukan pelunasan pemesanan cash, dan fitur promosi untuk customer agar mendapatkan potongan harga pada event tertentu saja.

Pembuatan Desain Sistem Informasi Berita Acara Pencacahan di Kantor Bea Cukai Soekarno Hatta

In this decade, transparency of an organization is needed to show the wider community that the organization can be trusted. Soekarno Hatta Customs and Excise Office is a vertical unit under the Directorate General of Customs and Excise, Ministry of Finance of the Republic of Indonesia. One of its duties and functions is the Community Protector, which is to protect the public from the entry of dangerous goods. The methods used in data search include: interviews with employees and leaders, direct field observations and literature studies. Meanwhile, in the analysis process and system design, it describes the running system, making use cases, statechart diagrams, activity diagrams, sequence diagrams and making the proposed display form. To support the documentation of the Enumeration Minutes which are in line with the current development of information technology, analysis and design of the Minutes of Enumeration are very necessary in carrying out daily activities so that it makes it easier for customs officers to manage the Minutes of Enumeration so that it is more effective and efficient.Keywords: design, transparency, customs, enumeration, information system (Dalam dekade ini, transparansi suatu organisasi sangat diperlukan untuk menunjukan kepada masyarakat luas bahwa organisasi tersebut dapat dipercaya. Kantor Bea dan Cukai Soekarno Hatta merupakan suatu unit vertikal dibawah Direktorat Jenderal Bea dan Cukai, Kementerian Keuangan Republik Indonesia. Salah satu tugas dan fungsinya ialah Community Protector yaitu melindungi masyarakat dari masuknya barang-barang berbahaya. Metode yang digunakan dalam pencarian data meliputi: wawancara dengan pegawai maupun pimpinan, observasi langsung dilapangan serta studi literatur. Sedangkan dalam proses analisis dan desain sistem yang dilakukan menggambarkan sistem yang berjalan, pembuatan use case, statechart diagram, activity diagram, sequence diagram serta pembuatan form tampilan yang diusulkan. Untuk menunjang kegiatan dokumentasi Berita acara Pencacahan yang selaras dengan perkembangan teknologi informasi yang saat ini semakin pesat, analisis dan desain Berita Acara Pencacahan sangat diperlukan dalam melaksanakan kegiatan sehari-hari sehingga mempermudah petugas bea cukai dalam mengelola Berita Acara Pencacahan sehingga semakin efektif dan efesien.Kata kunci: desain, transparansi, bea cukai, pencacahan, sistem informasi)

PERANCANGAN WEBSITE E-COMMERCE EXPRESS ORDER SYSTEM FOR RESELLER DROPSHIPPER MENGGUNAKAN HYPERTEXT PREPROCESSOR

Pramesti branded is an online store selling bags, clothes and cosmetics, where the sales system still manual and not computerized. Pramesti Branded resellers have had many both inside and outside the city of Bengkulu city. To solve the above problem, namely to increase sales, minimize the work and provide the needs of customers primarily acts as a reseller then Pramesti Branded want to use technology in the marketing and sales strategies by designing an e-commerce system for express orders dropshiper resellers. To build an application e-commrce express order system for resellers dropshiper analysis in the design of systems that are used to describe the system model using tools such as UML (Unified Modeling Language) in order to facilitate the transfer of the concept system designed to be a program in the form of a use case diagram, class diagram, activity diagram, deployment diagram, components of the diagram, statechart diagram, sequence diargram and in database design using mySQL database. Based on the case study it can be concluded that the application of e-commrce express order system for resellers dropshiper who made ​​this can be a media campaign that helped increase sales, especially for resellers and reduce operating costs for companies and consumers to facilitate the process of booking and payment of a product because it is done online. Keywords : Reseller Dropshipper, Express Order System

PEMBANGKITAN DATA UJI BERBASIS DIAGRAM AKTIVITAS DAN DIAGRAM STATECHART

Testing is the stage of software development used to determine whether a software is ready for release or not. In making test cases using reference activity diagrams and statechart diagrams, a help representation was made, ie State-Activity-Diagram (SAD). The generation of test cases using a reference between the statechart diagram and the status diagram is still inadequate because in the case of the test produced there is no test data. The selection of test data for many test cases will be tedious and time consuming. In this paper, it is proposed to generate test data automatically based on existing test cases. Test data created based on class diagrams, and data dictionaries. The test case data consists of inputs and results. First enter information about the functions involved in the test case into the SAD node so that the SAD-S Diagram is obtained. Second, after the process of making the test case is completed, the test data is made by looking at the data dictionary function so that the test data is formed.

Mapping Mobile Statechart Diagrams to the π-Calculus using Graph Transformation

Mobile UML (M-UML) has been proposed as an extension of UML to model mobile agent-based software systems. As UML, M-UML suffers from lack of formal semantics due to its semi-formal nature which penalize the verification of correct behavior of the modeled systems. This paper provides a graphical yet formal approach for the modeling, simulation and verification of mobile statechart diagrams using graph transformations in the AToM3 tool. The authors have firstly proposed meta-models for mobile statechart diagram and flowgraph. Then, a twofold graph grammar is developed for the automatic mapping of mo-bile statechart diagrams into flowgraphs and in the same time generates the cor-responding p-calculus specification. This graph grammar enables either execu-tion through simulation by flowgraphs or verification through model checking, using existing tools (e.g. the Mobility Workbench, MWB). An illustrative example of the authors' approach is provided.